Wonderful customer service. Antony is an absolute gem! Our let’s go bottle warmer lid got damaged and although they don’t do it as a spare part he could point me in the direction of an alternative and... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Tommie tippee prep machine a fantastic machine complete life saver we have had ours for 6 1/2 years regular cleaning new filter every 3 months with my childs additional needs can tastes the difference... See more
Company replied
Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈 Couldn’t ask for better service. Did an online chat with Antony and he has... See more
Company replied
Exceptional customer care. I had to contact due to a faulty display on the rapid cool and Florence was lovely and issued a replacement. Very grateful indeed as I literally could not cope leaving the... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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I had a fantastic experience with…
I had a fantastic experience with Tommee Tippee’s support team! My interaction actually started after I left a query on Trustpilot, and I was so impressed when they reached out directly to help resolve my issue. It really shows their dedication and proactive consideration towards their customers.
A massive thank you to Debbie and Beverly, who were both exceptionally helpful throughout the process. Their genuine sincerity, kindness, and attentiveness made all the difference. It is rare to see customer service that goes above and beyond like this—Debbie and Beverly are a true credit to the brand!
18 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Simi,
Thank you so much for the amazing 5 star trust pilot review about your recent experience.
We are so glad to hear that you recieved the help you need from both Debbie & Beverley.
Your comments about the fantastic experience and how dedicated both people you spoke to were and how rare this, we really try out best for our customers who should expect this on every service.
We will make sure that Debbie & Beverley is given the feedback which they will really appreciate.
Please contact again if you need anything else.
Warmest Regards.
Tommee Tippee.
Breast pump help
I went online searching for a new flange for my electric pump and couldn't find it online anywhere, I contacted customer service and got Elliot!! They were very helpful, with a sizing guide and quick responses! I was sorted in no time. Very happy with the outcome and service!! This is exactly what you want when you feel stressed and exhausted after a new baby.
18 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shauna,
Thank you for taking the time to leave this lovely review for us.
We are so happy to hear that Elliot was so helped and managed to help arrange some new horns for you.
We will make sure to pass your kind words along to Elliot.
Best wishes,
Tommee Tippee
I ordered the perfect prep bundle and…
I ordered the perfect prep bundle and didn't receive any shipping info. After 5 days I decided to reach out to their customer services team who told me that one of the items was out of stock so they had to re-order it with a different item. Great, but why did I have to reach out to you after 5 days? They re-order no issues. Another 3 days pass and I still haven't received any shipping info, so I reach out to customer services again. They informed me they only do standard shipping and I'll have to wait another 3-5 days. So it'll be 3 weeks after my order that I receive the products. I wouldn't be so annoyed if they'd be forthcoming but I've had to chase at every step, and considering it was their mistake you think they'd send straight away as an apology. The stock response of "we only do standard shipping" isn't good enough really, you can always do more to keep a customer happy especially when it's your mistake. So if you need something straight away, probably better getting it from elsewhere. and if you don't be prepared to have to chase up your order, and then wait some for it to be delivered.
17 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kieron,
Thank you for taking time to leave your feedback on your experience.
We're sorry to hear that your order has been delayed, we can certainly understand the frustration of having a delay in receiving your order.
As we have recently discontinued our old PrepGo Formula Feed Maker, which is included in a few of our bundles, this may be the cause orders being cancelled as our stock has depleted. Rest assured, as we have released our newest version of PrepGo and this will replace the previous model.
We will also be feeding this back to our team as how we can continue to improve our services for the future and offer a more efficient ordering process.
Please do not hesitate to reach out should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Florence and Anna resolved issue…
Florence and Anna resolved issue straight away very helpful and efficient, would recommend very happy with service
17 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Danielle,
Thank you for taking the time to leave a rview of your experience with Florence and Anna.
It's amazing to hear how helpful and efficient they were when resolving your query for you.
Best wishes,
Tommee Tippee
Excellent customer service
I love this brand, I grew up on it. I had issues with the anti colic vents and the customer service provided by Beverly was fantastic. Replacements as a good will gesture were organised. Excellent customer service, brilliant brand. Thanks again!
17 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Natasha,
Thank you for taking the time to eleave a review of your experience with Beverley.
We are so happy to hear she was able to help get you some new Bottles so you can continue to use and love these for even longer.
Best wishes,
Tommee Tippee
Fantastic customer service
Fantastic customer service. Bought some discontinued bottles from home bargains which weren’t suitable and Florence was so helpful and has sent me out some new updated straw bottles free of charge! Thank you
15 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kerry,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear how helpful she was by ofering to send you some now bottles for your little one. We hope they love this different design!
Best wishes,
Tommee Tippee
I contacted the customer service on…
I contacted the customer service on Facebook to tell them how much we love the products with a 7 day old baby and how the bottles are fabulous and self sterilising! Jo on customer service was so lovely and even sent us 3 as a gift 😍
15 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Aimee,
Thank you for taking the time to leave a review of your experience with Jo.
We are so happy to hear that you love our products and Jo could further that experience for you by offering a few more. We hope little one will love these for a long time!
Best wishes,
Tommee Tippee.
I purchased a dummy and it was…
I purchased a dummy and it was misplaced during delivery by the delivery company, I contacted tommee tippee and tabla attended to me and placed another order for me without me having to pay for it. And she was so sweet with the way she attended to me.
14 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ukara,
Thank you for taking the time to leave your review.
We are always pleased to hear when our Parent-Care Specialists can help resolve and issue in an empathetic and attentive manner, providing the kind of service we strive for.
We will be sure to pass along your kind words to Tayla.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
The machine is definitely not made for…
The machine is definitely not made for summer, for the hot weather. Temperature icon is always on, it’s so frustrating when you need to make a bottle 😠 every single time day or night. We have to use cold water from fridge but it doesn’t stay cool until next time so again we have to repeat the process all over again.
Maintaining is also not cheap, filters are expensive even though we use bottle water the filter expire not even after 2 months.
Sensors should be better.
14 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Paula,
Thank you for taking the time to share your feedback on your experience of the Perfect Prep.
We designed this to be a quick and easy method for Parents and Carers to prepare their feeds for their little ones and include the temperature sensor as a safety feature to ensure their feeds are not too hot. Due to the nature of the machine if the climate is warmer than usual the machine can struggle to cool the water effectively after the initial hot shot. We understand this must be stressful especially when you are caring for a crying baby.
I have included our product support page for you below for your convenience.
https://www.tommeetippee.com/en-gb/pages/perfect-prep-product-support
We would love to support you further with this but unfortunately TrustPilot have not shared your email address with us for us to contact you. Please can we can that you reach out to us at Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Best wishes,
Tommee Tippee
Needed replacements for my breast pump…
Needed replacements for my breast pump parts, easy to order (and was free too), super quick delivery.
12 January 2026
Reply from Tommee Tippee UK
Hi Jessika,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists can get those parts out to you so you can get back to pumping.
Please do not hesitate to get back in touch should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Wearable breast pumps
I had a problem with the wearable breast pumps and it was sorted within days and receiving new ones. Just wanted to say a massive thank you to Tayla, Beth, Debbie, Cienna and Martin for being kind and quick with responding and deal with this.
13 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Rhi,
Thank you for taking the time to leave a review.
It is very much appreciated.
We are very glad to hear this issue was resolved for you and our team was kind a quick within dealing with your situation.
Wishing you the best.
Tommee Tippee.
Fantastic customer service
I can’t fault the customer service I’ve received! I’ve been having issues with my barely used prep and go and Beth was so helpful and efficient in sorting my issue! Thank you
13 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Kayleigh,
Thank you for taking the time to leave a review.
We are very happy to hear that Beth was able to help resolve you issue as well as being efficient.
We will be sure to pass your kind words on.
Best wishes,
Tommee Tippee.
Contacted them about replacing a faulty…
Contacted them about replacing a faulty product that was under warranty. Jude was very helpful and got me sorted with a replacement. Many thanks. Excellent customer service!
13 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Joanne,
Thank you for taking the time to leave a review.
We are happy to hear that Jude was very helpful and got your issue resolved for you, we will be sure to pass this on to Jude.
Best wishes,
Tommee Tippee.
Great customer service from Jo and…
Great customer service from Jo and Sophie - answered all questions that I had promptly
13 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello.
Thank you for taking the time to leave your feedback.
We are delighted to hear you received great customer service from our parent-care specialists Jo and Sophie and your questions were answered promptly.
We will pass your kind words on.
If you require any assistance in the future, please don't hesitate to reach out.
Warm Wishes.
Tommee Tippee.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a really great experience with Tommee Tippee. I contacted them regarding replacement parts for my breast pump, and they were incredibly quick to respond. They kindly sent out the replacement parts completely free of charge, which I really appreciated.
The whole process was so easy and hassle-free, and the customer service was fantastic. It’s lovely to see a company that genuinely cares about supporting its customers. Thank you, Tommee Tippee, for being so helpful and responsive!
12 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sophie.
Thank you for taking the time to leave your feedback.
It is wonderful to hear you had a really great experience with our customer service team, and you found the whole process to be easy and hassle-free.
We are delighted our parent-care specialist were able to provide replacements parts for your breast pump to help you continue with your breastfeeding journey.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Only had a few months the thermostat…
Only had a few months the thermostat doesn't work . Doesn't tell me when the water has cooled down and now keeps flashing red light won't stop !
12 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Asifa.
Thank you for taking the time to leave your feedback.
We are so sorry to hear you are experiencing an issue with your product after only a few months, this is certainly not something we would expect and understand the importance of the Cooling Flask, especially for when you are out and about with little one.
We would like to look into this for you. Sadly Trustpilot has not provided your email address, if you could please reach out and quote reference number 172321, one of our Parent-care Specialists, will be happy to look into this matter further.
Warm wishes.
Tommee Tippee.
I contacted Tommee Tippee today with a…
I contacted Tommee Tippee today with a query about a product and the service I received was amazing. Answered the phone straight away and then within 15 minutes I had an email with the information I needed. Thank you Izzy.
12 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Peter,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to quickly provide you with the guidance you need and leave you with such a good impression.
We will be sure to pass along your kind words to Izzy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Great experience customer serivce
Great experience with Debbie from customer service. Wrote in to enquire about replacement heads for the Tommee Tippee Baby Electric Nail File. Debbie was really helpful is resovled my query quickly. Great customer service
11 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Kewal.
Thank you for taking the time to leave your feedback.
We are so happy to hear you had a great experience with our Parent-care Specialist Debbie, and that she was very helpful and solved your query quickly.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out to us.
Warm Wishes.
Tommee Tippee.
Excellent customer services from…
Excellent customer services from Beverly 👍👏 well done tonnes tippee
12 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Beverley.
We are so pleased to hear that she provided excellent service when assisting with your query!
Best wishes,
Tommee Tippee.
Good service, product didn’t meet the needs.
Overall good service provided upon highlighting a damaged product. Yet the product didn’t meet my needs.
6 February 2026
Reply from Tommee Tippee UK
Hi Julia,
Thank you for taking the time to leave a review of your experience with us.
It's great to hear that our Parent-care specialists were able to help you our with a damaged product but we are very sorry to hear this didn't meet your needs.
If you wanted to discuss anything a bit further or if you'd like an suggestions for products that might be better suited to you, please don't hesitate to reach out to us again!
Best wishes,
Tommee Tippee
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