Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got Tommee Tippee anti colic bottles from Amazon. Bottles changed colour and turned orange after first boil. Contacted Tommee Tippee and Florence was very helpful. Will receive replacement bottles and... See more
Company replied
Enquired about a spare part for these bottles will Tommee Tippee Insulated sportee bottle. The agents Jo and Jude were extremely helpful and as they were not able to help with spare parts offered to s... See more
Company replied
Spoke with Izzy today and she was incredible was asking about a limited edition dummy my daughter loves and you don’t sell anymore so she decided so offer sending me so dummy that are similar for my... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Very easy to purchase and easy website
Very easy to purchase and easy website
15 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great Customer Service
I had reason to contact Tommee Tippee today and like to give credit where it is due.
My call was answered promptly by Beverley who was absolutely lovely. She efficiently dealt with my problem and sent an email while I was speaking to her which resolved the matter. I can't thank her enough and will certainly be keeping an eye on Tommee Tippee products for my granddaughter
18 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shelia,
Thank you for your feedback.
We are delighted to hear that Beverley was able to assist you with you problem and resolved this matter for you.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Beverly was a lovely customer advisor…
Beverly was a lovely customer advisor and dealt with my query promptly
18 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Elizabeth,
Thank you for the amazing 5 star Trustpilot review.
We are so please to hear that Beverly was able to help you with your query in a timely manner and you really enjoyed speaking to them.
This feedback will be really appreciated, and we will make sure Beverly is told about your kind words.
Warmest Regards.
Tommee Tippee.
We bought the Dreamview monitor for our…
We bought the Dreamview monitor for our first baby. It’s a bit awkward with the wire and needs to be charged weekly but the sound and vision are very good. What I’m very disappointed in as that you can’t buy an extra camera to put in another room - you need to buy everything again. This seems like a moneygrab and very inconvenient for parents with more than one child.
18 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kmtgm,
Thank you for your feedback.
We are sorry to hear that you found the Dreamview monitor a bit awkward with the wire and that this needs to be charged weekly. The battery takes 4 hours to fully charge. We do recommend to fully charge this before use.
We are glad that you found the sound and vision on this monitor very good quality.
We are sorry to hear that you are disappointed that you are unable to purchase an extra camera for your monitor. We will gladly take your feedback on and may look into this in the future.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee.
We accidentally threw away some parts…
We accidentally threw away some parts of my baby’s anti-Colic bottles.
Contacted the customer service and asked for replacement parts and they sent me new bottles. I couldn’t believe they help me and sent me new bottles.
18 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Michele,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a great experience with our Parent Care Specialists, and we were able to help you.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee UK
Hi Jennifer,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a great experience and couldn't be happier with it.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee UK
Hi Kathryn,
Thank you for providing us with your feedback.
We are pleased to hear that you found the Complete Anti-Colic Bottle Feeding Bundle is a really good price.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee
Cienna was extremely helpful and…
Cienna was extremely helpful and assisted me with the replacement pump parts.
18 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sharni.
Thank you for taking the time to leave your review.
It is wonderful to hear that our parentcare specialist Cienna was extremely helpful in managing to send you out some spare parts for your Pump.
We will certainly be passing your kind words on.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Purchased the black out blind and…
Purchased the black out blind and around 7am I went into my sons room to take it down, heard a bang and due to the heat it’s cracked my window. Nothing was said about this even being a possibility. Strongly advise to everyone not to purchase.
17 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rachel,
Thank you for taking time to leave your feedback.
We're sorry to hear of your experience with the Portable Black Out Blind, we designed this to be an easy way for Parent and Carers to be an adaptable and easy way to create a dark sleepy environment for your little one so we can understand your disappointment at finding the heat has caused a crack in your window.
As Trustpilot has not provided us with your email on this occasion, can we kindly ask you to get in contact with ourselves, quoting 143713, so we can look at how we can best support you.
We look forward to hearing from you.
Warmest Wishes,
Tommee Tippee
The best customer service provided
I bought my breast pump 3 years ago never knowing i needed the right size flange as I've always used the ones it came with. Until I had my second child and I contacted them by chance to get assistance with getting the right size flange. I didnt have my receipt due to buying it in store but they sent me a couple of sizes to try, I wasnt expecting it as this is my first time contacting their customer service. But I should have known that they provide amazing service like their products. Im glad I am supporting them. I have tommee tippee baby products from breast pumps to nappy bins- even for my first child.
Thank you so much for assisting me.
13 May 2026
Reply from Tommee Tippee UK
Hi Mae,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists can assist you in getting out the spare parts you need so you can keep pumping.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
5 star customer service
When my weighted straw broke I rang up and spoke with Susie, she had a replacement sent out immediately, it arrived within 2 days I am so pleased with the customer service Thankyou!
14 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Caitlin,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists are able to help you so quickly with getting out the replacement for you and your little one.
We will be sure to pass along your kind words to Susie.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Does what it says on the tin
Does what it says on the tin, never had an issue with the products and at a good price too.
11 May 2026
Reply from Tommee Tippee UK
Hi Lauren,
Thank you for taking time to leave your review.
It is always great to hear that our products meet with parent and carer approval, and that you find the price so reasonable as well.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Quick customer service response
The customer service was quick to respond. The item I was inquiring about has been discontinued but they were able to provide a suitable replacement. I emailed and was responded with three different representatives but the tradition was seamless.
I'm glad I reached out and am satisfied with the service I received.
5 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Javaria,
Thank you for taking time to leave your review.
We're always glad to hear that although the product you were after was discontinued, the our Parent-Care Specialists were able to be of help in getting you a suitable replacement.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Customer service very helpful. Happy with products and prompt delivery
Customer service very helpful
11 May 2026
Reply from Tommee Tippee UK
Hi Mrs N,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists can be of help in getting your order out to you and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Straw replacement & kindness
My granddaughter will only use the weighted straw cup & eventually bites through the straw. Tommee Tippee have helped me twice with this issue, have provided replacement straws & have been kind & understanding.
11 May 2026
Reply from Tommee Tippee UK
Hi Laura,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help you and your little one out when it comes to these straws and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Absolutely amazing service
Absolutely amazing service! Contacted them via Facebook asking about a dummy, told it was being discontinued (sad times) but they were amazing in helping me find something similar as a replacement for my son! Shout out to Antony and Honorine who were absolute angels!
14 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jemma,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help resolve this issue for you and find you something similar for your little one.
We will be sure to pass along your kind words to both Antony and Honorine.
Please do not hesitate to get back in touch should you ever need future assistance.
Warmest Wishes,
Tommee Tippee.
After sale service great
After sale service great. My machine stopped working and they helped resolve this by me sending serial numbers very efficient
11 May 2026
Reply from Tommee Tippee UK
Hi Maureen,
Thank you for your feedback.
We are delighted to hear that our Parentcare specialist were able to assist you with your query and send you out a replacement.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Used a GroEgg for 3 weeks and it broke
Used a GroEgg for 3 weeks and it broke. Best they could offer was 20% discount on the website. Customer service was appalling considering i’ve never had a problem with tommee tippee since becoming a mother 3 years ago.
Would NOT recommend anymore.
*did get in contact again and they were just as useless
16 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shannon,
Thank you for taking the time to share your feedback.
We are truly sorry to hear how you feel about your experience with our Parentcare Specialists and to hear that you have faced this issue. We would like to support you as best as we can to turn this around for you as this is not something we would expect to hear after a short time of use.
As TrustPilot has not supplied us with your contact details, we kindly ask if you can contact us on the following quoting the reference, 143259. One of our Parentcare Specialists will be happy to discuss this further with you.
Best Wishes,
Tommee Tippee
Gave me a faulty PrepGo Portable…
Gave me a faulty PrepGo Portable Formula Feed Maker with scratch marks and doesn’t work well,
4 July 2025
Reply from Tommee Tippee UK
Hi Millie,
Thank you for taking the time to share your feedback.
We are truly sorry to hear you have received your new PrepGo Portable Formula Feed Maker with scratch marks and that it is not working properly. We understand how disappointing this must have been for you.
We take all feedback very seriously, and we want to make things right for you. One of our Parent-Care Specialists has contacted you directly to investigate this further to give you the best resolution as quickly as possible.
We look forward to hearing from you soon.
Warmest wishes,
Tommee Tippee.
No complaints!
Easy ordering, quick delivery, great product. No complaints!
Ordered spare parts for my electric breast pump I bought 5 years ago and all the new parts fit great!
11 May 2026
Reply from Tommee Tippee UK
Hi Jennifer,
Thank you for providing us with your feedback.
It's great to hear that you found the spare parts easy to order; and that the process was quick and hassle-free.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee
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