Debbie in customer care was extremely helpful today. No sitting on hold, no being asked to repeat yourself, just straight to the issue and resolution. Very happy with the outcome and it was a complete... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely da... See more
Company replied
I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted... See more
Company replied
I contacted tommee tipper regarding an issue that appeared with my portable feed maker. They responded very quickly just needing proof of purchase and some questions answered regarding the product. An... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke to Jo today She was very Helpful…
Spoke to Jo today She was very Helpful and Pointed me in the Correct Direction she also Let me know if eny other issues a rose I could contact with no hesitation this is very Good to ear been a first time parent feels like great deal of support from these guys
2 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Great customer service. Anthony dealt with my issue and he was super helpful. Great service.
1 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Louise,
Thank you for taking time to leave your feedback.
We're always delighted to hear that our Parent-Care Specialists were able help solve your issue and leave you with such a good impression.
We will be sure to pass along your kind words to Antony.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Tayla and Anna where a great help
Tayla and Anna where a great help, even though they couldnt do anything about my flasks as i got them from ebay, but they where really helpful and friendly.
2 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jasmine,
Thank you for taking the time to leave such a kind review, whilst we apologise that our parent care specialists were unable to help you at this time, we are glad to hear that they were friendly and helpful to the best of their ability,
Warmest Wishes,
Tommee Tippee
Happy with Tommee Tippee products and customer service
Have purchased many Tommee Tippee products and have always been happy with them, encountered a small problem with the Active Spout Cup, after speaking with Beverley, they fixed my issue very quickly and was very happy with the result
28 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sam,
Thank you so much for the really nice 5-Star Trustpilot Review.
We are so pleased to hear that you are really happy with how Beverley was able to help you with your Active Spout Cup.
We are happy to have dealt with the query quickly and your issuer was fixed, and you were happy with the result.
Thank you so much for being a loyal customer and for contacting in for assistance.
Warmest Regards.
Tommee Tippee.
I had an issue with my rapid cool
I had an issue with my rapid cool, Beth sorted it in seconds. Great customer service. Thanks so much
2 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Laura,
Thank you for your feedback.
We are delighted to hear that Beth was able to assist you with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Great Customer Service
We had the cooling flask, prep go, and the light broke in the lid. Florence was very prompt and had a replacement sent out as soon as I provided the information required.
Cannot fault the customer service.
2 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Matthew,
Thank you for your feedback.
We are delighted to hear that Florence was able to assist you with your query and sent you out a replacement.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Our tommee tippee prep & go cooling…
Our tommee tippee prep & go cooling flask unfortunately stopped working, I had got in contact via there live chat and spoke with Tayla. Who was a great help and has sorted out issue quickly and effectively.
1 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi L B,
Thank you for your feedback.
We are delighted to hear that Tayla was able to assist you with your query and sorted this for you quickly and effectively.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Had an issue with something and Martin…
Had an issue with something and Martin helped sort it so quick, he was really helpful and lovely to speak with.
1 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Emma,
Thank you for taking the time to leave a review.
We are very happy to hear Martin helped and got your issue resolved on, we will be sure to pass this on to him.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee.
Very good experience when my product…
Very good experience when my product was faulty. Cienna was very helpful and solved my issue very fast and very easy
1 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Claire,
Thank you very much for taking the time to share your recent experience with us.
We are very happy to hear that you received help in a quick and efficient manor, and will be sure to pass on your feedback to Cienna.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee UK
Hi Sophie,
Thank you very much for your feedback, it is greatly appreciated. We are extremely happy to hear that you had positive experience with one of our Parent Care Specialists and hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Fast and very efficient response
Fast and very efficient response. Thank you Izzy, Harry and Sophie!
30 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ellie,
Thank you for your feedback.
We are delighted to hear that Izzy, Harry and Sophie were able to assist you with your query.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Spoke to Harry about an issue I was…
Spoke to Harry about an issue I was having g and he managed to help me. Very professional and provided excellent service thankyou
30 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello A&F Mummy,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Harry managed to solve your issue as well as being very professional and providing excellent customer service.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee.
Absolutely lifesaving products for our newborn and toddler
Tommee Tippee has been an absolute lifesaver for our family. We use the Perfect Prep machine, bottles and dummies, and they’ve helped us through the newborn trenches massively. Honestly, these are the best products — my husband and I don’t know how we would cope without them.
Our daughters thrive with Tommee Tippee, and as parents juggling a toddler and a newborn, these products make daily life so much easier. Our toddler even enjoys helping feed her baby sister and giving her the dummies, which is such a lovely bonding moment.
A special thank you to Beverley and Beth in customer service — their support was outstanding and genuinely appreciated. ❤️
Highly recommend Tommee Tippee to any parent.
19 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Hancock,
Thank you for taking the time to leave a review, it is very much appreciated.
We are so happy to hear you and your little ones are loving our products just as much as we do.
It is also amazing to hear Beth and Beverley was appreciative and outstanding.
We hope you continue to love and use our products in the future.
Best wishses Tommee Tippee.
Beverley was a huge help to me after my…
Beverley was amazing and all the customers service employees that responded to my email on Saturday and a fast response and confirmation of the requirements required was straightforward.
Beverley arranged for another item to be sent out as goodwill gesture and i will appreciate it
fantastic customer service which will definitely make me return and buy again. Thank you!
28 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Katie,
Thank you for taking the time to leave this lovely review for us.
We are so happy to hear that Beverley has been able to help you with your issue and provided you with a gesture of good will.
We will make sure to pass your kind words along to her.
Best wishes,
Tommee Tippee
Excellent customer service
Fantastic products, even better customer service! Each time I've ordered from Tommee tippee I've had to make changes and their team have always been on hand to help me. Thanks to Florence for helping me today!
29 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Yasmin,
Thank you so much for the really nice Trustpilot review.
We really appreciate your comments on how helpful Florence was with your query.
Thank you so much for being a loyal customer and purchasing from us and finding us helpful when you need us.
We will make sure this is feedback to Florence who will be delighted.
Kindest Regards.
Tommee Tipee.
Speaking with Honorine on live chat…
Speaking with Honorine on live chat awful customer service and attitude I do not recommend this company
29 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Daniel,
Thank you for taking the time to leave a review.
We're sorry to hear that you feel this way after speaking with our Parentcare Specialists and this is not the experience we wish you to have. After looking into your interaction, it was explained to you the details of your order and we advised of our delivery timeframe being 3-5 working days which you can find on our Delivery page via our website.
https://www.tommeetippee.com/en-gb/pages/delivery
We can appreciate your views on how this was handled and we will ensure feedback is provided. We can see that you are still in communication with our Management team and we hope to hear from you.
Kind Regards,
Tommee Tippee
I had a really positive experience with…
I had a really positive experience with Tommee Tippee, especially with Beverley and Beth. They were both so friendly, helpful and understanding, and went above and beyond to resolve my issue. I really appreciate their excellent customer service and support. Thank you both! 😊
28 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Lottie,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear you have had a positive experience with us as well as Beverley and Beth being friendly, helpful and understanding.
We are also glad they got the issue resolved for you,
We hope you continue to use our products in the future.
Wishing you the best,
Tommee Tippee.
Fantastic customer service today
Fantastic customer service today. Spoke with Jo as I lost a bottle lid and was looking to buy a replacement. Jo arranged for a free replacement to be sent to me which was greatly appreciated!
29 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Becky,
Thank you for taking the time to leave a review of your experience with Jo.
We are so pleased to hear how fantastic she was when helping you get a replacement bottle lid.
Best wishes,
Tommee Tippee
After a recent family bereavement
After a recent family bereavement, dealing with customer service was the absolute last thing our family wanted to do. However, Jo and Cienne from the Tommee Tippee Parent Care Specialist team were an absolute breath of fresh air. Beyond resolving our issue quickly, painlessly, and efficiently, they offered genuine warmth and thoughtful condolences that truly meant a lot to us. Other companies could really take a leaf out of their book on how to handle customers with empathy during stressful times. We are deeply grateful for their kindness.
28 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Andrew,
Thank you for taking the time to leave a review, it is very much appreciated.
We are happy to hear Jo and Cienna was able to resolve your issue quickly, painlessly and efficiently as well as being a breath of fresh air.
We are wishing you and your family all the best and send our condolences to you all.
We hope you continue to use our services in the future.
Best wishes,
Tommee Tippee.
Best customer service
When looking for replacement star valves for the anti colic bottles, I emailed with Florence, when they couldn't replace the star valves they replaced all the bottles there and then, fast service and response, very friendly. Full confidence in the brand, as I have purchased many of the Tommee tippee products. The help received today fully backs up my choice in using the brand, one of the best customer service experience I have ever received, much appreciated
28 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Robbie!
Thank you so much for taking the time to leave your feedback.
We're delighted to hear that Florence was able to assist you quickly and efficiently when you needed replacement star valves, and that a suitable solution was provided straight away. We'll be sure to pass your kind words on to Florence.
We are so grateful for your support and are so happy to hear you had such a great experience with our Parent-Care Specialists!
Warmest Wishes,
Tommee Tippee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.