The Sneaker Doc Reviews 

590
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely stunning service. I took in three pairs in various states of disrepair and was amazed. All had a fabulous job done but my v old Air Max 90s which I had given up for dead look better than I... See more

Rated 5 out of 5 stars

I couldn’t have wished for a better experience, when I dropped off my unions my expectations were set as they were unsure if one of the several marks would come out, it didn’t, but it’s hardly visible... See more

Company replied

Rated 5 out of 5 stars

I recently had the pleasure of using SneakerDoc's cleaning services, and I must say, I'm thoroughly impressed. They worked wonders on my shoes, making them look as if they were fresh out of the box. T... See more

Rated 5 out of 5 stars

I sent 3 pairs of Adidas Yeezy’s to be cleaned, now they all look new. Great communication skills and great customer service. Even carried out some repair work free of charge because they noticed a sm... See more

Company details

  1. Shoe Repair Shop
  2. also in
  3. Dry Cleaner
  4. Laundry Service
  5. Shoe Shining Service
  6. Shoe Store

Written by the company

We are the UK’s leading Sneaker Cleaning service and have been going since 2018. Experienced, friendly, professional, we’re always willing to go the extra mile to bring our customers trainers back to life 😊⚡️ I started the brand out my mums kitchen in 2018 and have since worked with retailers such as Selfridges, Harvey Nichols, Kick Game and Dior to provide aftercare and now have a flagship store in Birmingham and love working with our customers! ❤️


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

590 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(590)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 STAR SERVICE!!!

Welcoming brother, honestly a great overall service. My trainers came out mint as good as new especially after owning them for 4+ years. Pictures sent during the service always kept me informed. I would highly recommend sending your trainers to them as the quality of work is outstanding.

29 September 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Welcoming review and customer! Honestly great to have people like yourself use our service mate so thanks again to you ❤️ James, Founder

Rated 5 out of 5 stars

Can’t recommend these guys enough

Can’t recommend these guys enough! Honestly brought my daughters Dior’s back to life. Excellent customer service. Will be back for sure. Thank you so much once again.

28 September 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Thanks Maria - That means the world 😁 James, Founder

Rated 5 out of 5 stars

Perfectionist that’s mastered his craft #Ketchupgate

Found James on Instagram and saw he has a good following and done some work for some well known faces and checked his work and thought boy this docs good. Took in 2 pairs of 110s which to be honest looked like they should be on a plate with chips they were absolutely soaked through with ketchup all absorbed into the mesh and the suede of my greedy3s and mints it looked like coffin time, however the transformation actually made me a bit emotional when I received the pictures on what’s app which by the way is so recent and interactive , quick responses excellent customer service , I was overwhelmed with joy . A challenge I thought wasn’t possible was made possible still shocked now don’t know how you did it but a massive thankyou to you and Ryan from the bottom of my heart will sing sneakerdoc from the roof tops till the day I die simple as. Class acts lads one extremely happy customer will 1000% be back . FYI ketchup isn’t kept in the house any more but can’t give up Garlic mayo so hope you got the remedy
All the best lads
Love ❤️

23 September 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Omg. Josh, these were some of the worst but the most pleasing trainers we have ever cleaned. We were all so happy to get such incredible results for you and boy it even shocked us haha, thanks dude! See you in 2023 ❤️ James, Founder

Rated 5 out of 5 stars

Rare Jordan 6 clean.

Took 2 pairs of Jordan 6's in to get tidy before looking to sell. They look brand new and made me fall in love with them again. Quick. Good price, for sure will be using in the near future.

22 September 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Thanks Omar - Glad we could help get the sale for you ❤️ James, Founder

Rated 5 out of 5 stars

Amazing!

Trainers have come back looking absolutely amazing. You'd think they were brand new! So pleased with them.

Top work from James and the guys, will definitely be using them again with my other pairs.

21 September 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

That’s the aim of our game! Thanks for using our service mate and for being a great customer 😎 James, Founder

Rated 5 out of 5 stars

Very fast and friendly service

Very fast and friendly service. 10/10 would reccomend. Shoes were perfect after.

21 September 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Thanks Hasnain - Top review from a top customer! Pleasure working with you to bring your shoes back to life ❤️ James, Founder

Rated 5 out of 5 stars

Exceptional service

Exceptional service, communication & work. Would give more stars if I could. THANK YOU ⭐️

17 September 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

OUR PLEASURE ⭐️ Always here to help! James, Founder ❤️

Rated 5 out of 5 stars

Unbelievable service!

Amazing! Customer service is unbelievable and the quick turn around makes it even more fantastic. Nothing is too much for James, thank you! Can’t wait for you to bring more of my trainers back to life.

16 September 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Nothing is ever too much when customers are so welcoming and easy to deal with, so thanks for making what we do so rewarding! Can’t wait to have you back in to the service 😁 James, Founder

Rated 5 out of 5 stars

Great All Round Experience

Great experience, easy process with a great turnaround and exceptional results can’t recommend enough. All delivered with refreshing customer service.

16 September 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Thanks big lad - Glad we met through the business and have been working together for years now ❤️ James, Founder!

Rated 5 out of 5 stars

Brought my trainers back to life

Brought my trainers back to life! Very quick turn around and very helpful! Would defo recommend! My trainers look brand new!

25 August 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Always here to help 😁 Thanks for the review Jo ⚡️ James, Founder!

Rated 5 out of 5 stars

5 Stars Very Happy

I had a couple pairs of trainers cleaned, and they look brand new very happy with the service. Will definitely be using in the future 10/10, good price as-well, definitely worth it.

22 July 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Thank you for such a great review Haz ⭐️ James, Founder!

Rated 5 out of 5 stars

Great service made my trainers look…

Great service made my trainers look brand new again. Amazing customer service always gets in touch to let you know the progress on your shoes and times and dates they get delivered back to you 👍

20 July 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Thanks Lennon - Loved working on your trainers! 😁 James, Founder

Rated 5 out of 5 stars

Can't recommend The Sneaker Doc enough

Can't recommend The Sneaker Doc enough. Service is is brilliant and your trainers come out as good as the the day you bought them! What more could you want

19 July 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Thanks Joe - Always here to help buddy! 😁❤️ James, Founder

Rated 5 out of 5 stars

Not just a sneaker cleaner!!

My Loake brogues are so comfortable that I pretty much wore them every day for everything - with jeans or with a suit! But after 2 years it looked like they were pretty much ready for the bin until I thought I’d give these guys a go!
Best decision ever - got my shoes back in a fantastic condition - not just resoled and reheeled but the tops just look like brand new!

Wouldn’t hesitate to recommend them!

15 July 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Thanks Barry! Cobbling is something we don’t advertise as much but really should and we’re so pleased to hear you’re happy with he results! ❤️ James, Founder

Rated 5 out of 5 stars

Sneakers got me smiling!

Honestly, this has been one of the best decisions I’ve made this year. I have two ‘new’ pairs of trainers.

I was a bit sceptical as I have never had my trainers cleaned by anybody else, and frankly I’m more likely to get rid of a pair of trainers before I explore the option of getting them professionally cleaned.

After sending in, I was just like “que sera” in my head, and 2 weeks later I got back off holiday with a plan to collect my trainers, and see the result. I was in awe, as my trainers were what I would consider a write off, a bit extreme i know. The freshly renovated trainers put a smile on my face that is still there today.

Thanks to The Sneaker Doc, I can now wear my trainers with pride again, and have more options for my feet. 😁

14 July 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Reviews got us smiling! Thanks for trusting in our service buddy!

We’re always happy to take on a challenge 😁

Rated 1 out of 5 stars

Terrible customer service! Avoid!!

James, the founder, from practically the outset was rude & unprofessional. He was sarcastic, accusative & the more we communicated the more his manner became aggressive!
There was absolutely no transparency in the service he would be providing. Furthermore, he blamed me for miscommunications when clearly it was himself who miscommunicated information to me regarding the services that would be provided.
In addition to this poor customer service, I was informed the job would only take approximately 2-3 weeks. I messaged during week 3 for an update & received no response. I messaged again (by this time it had been 6 weeks & with no response). I eventually received a response after 7 weeks in which they informed me that the delay was because of new offices being built. This does not excuse them from not getting back in contact with me for 7 weeks! The work itself was average & certainly not worth the wait or money for the services provided!
I will not be using the companies service again due to this awful experience. If I could give no stars, I would have done so. I would 100% avoid!!

10 July 2022
Unprompted review
Rated 5 out of 5 stars

Sent in a pair of battered Triple White…

Sent in a pair of battered Triple White Yeezy 350s and my Waverunners. Both look absolutely brand new and the customer service James provides is second to none. Can’t recommend The Sneaker Doc enough!!

25 June 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Thanks Greg 😁 Always here to help dude! James, Founder!

Rated 5 out of 5 stars

Absolutely a 10/10 this service

Absolutely a 10/10 this service.
The trainers came back impeccable after a nasty gravy stain and the customer service is second to none.

Fast, great quality service

13 June 2022
Unprompted review
The Sneaker Doc logo

Reply from The Sneaker Doc

Even Ah Bisto can’t beat our cleaning 🤪 Thanks for such a great review and using the service ❤️ James

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look