Creputate Reviews 263

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I made an order in September for a hoodie and trousers after receiving an email saying the trouser were out of stock I asked for a refund for them but the hoodie to be sent. I have received none of m... See more

Rated 5 out of 5 stars

There had been an issue with one of the two pairs of Jordan 1s ordered but Creputate went out their way to source another pair which was amazing from them, also through contacting them by email they r... See more

Rated 5 out of 5 stars

I heavily rely on reviews when it comes to purchasing from someone that I’m not familiar with, so I thought I’d leave this review for the others just like me. I’ve ordered a few times from Creput... See more

Rated 5 out of 5 stars

I cannot rate this company highly enough, they saved the day and shipped my parcel early so I could take my trainers away on holiday! Extremely helpful and personable service even added a cute little... See more

Company details

  1. Shoe Store

Written by the company

Extraordinary Footwear For Extraordinary People.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ignored and owed £328

I made an order in September for a hoodie and trousers after receiving an email saying the trouser were out of stock I asked for a refund for them but the hoodie to be sent. I have received none of my items or a refund.
I have tried contacting Creputate via email, WhatsApp, insta and have had no reply. I am disgusted with the service considering I spent over £300

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Top class from Creputate

There had been an issue with one of the two pairs of Jordan 1s ordered but Creputate went out their way to source another pair which was amazing from them, also through contacting them by email they replied quickly and were overall excellent to deal with will 100% be buying more from them in the future. Thanks so much for your great service!!

23 April 2024
Rated 5 out of 5 stars

Taupe Dunks

I’ve ordered from Creputate a couple of times now and I’m really pleased with the dunks I have received. Very comfortable and will order again.

The shipping was fast too, so that’s a bonus!

14 March 2024
Unprompted review
Rated 4 out of 5 stars

Return

Have e mailed many times to arrange a return and do an exchange and has had no response so I am unable to return and do not know how the return and exchange system works.
Was helped by the team via tx message after figuring out the e mail in box had been playing up.

21 December 2023
Creputate logo

Reply from Creputate

Hi Lisa, we hope you are well! Just had a look into your order for you and it shows your email was replied to. We asked if it was a different size you needed or exchange for a different item. We are awaiting a reply from yourself to confirm this so that an exchange can be arranged.

Our emails have been playing up lately and are redirected to your junk folder sometimes.

We look forward to hearing from you and getting this resolved asap!

Many thanks,
Creputate LTD

Rated 2 out of 5 stars

I’m not sure if I’ve been scammed ..my…

I’m not sure if I’ve been scammed ..my order was placed 10 days ago I’ve contacted them several times no reply …I’m already paying a lot for the Ugg shoes which I’m starting to think red flags

29 December 2023
Unprompted review
Creputate logo

Reply from Creputate

Hi Claire, hope you are well! We have replied to your emails, however sometimes these are redirected to your junk folder. Could you have a look in there for us please?

Edit; we have also forwarded a copy of our email on to you via text message on the number you have provided. We haven’t received any acknowledgment of this either.

Your order has been processed and dispatched, with a tracking number sent to you via email.

Many thanks,
Creputate LTD

Rated 5 out of 5 stars

Great customer service

Great customer service, quick replies to questions. Delivery as when expected. Packaging was great. Good selection of products available. Will definitely be buying from them again in the future.

6 November 2023
Rated 4 out of 5 stars

I recently bought a Addidas Yeezy from…

I recently bought a Addidas Yeezy from this site it take me a 2 weeks waiting time and I contacted them for this product when will it arrive and by the next 2 days they make my process fast and sent my pair of sneakers to me that was just only a backlog I seen from them and they are most trusted site I have ever seen and I love the note they kept in my pair of shoe and I love they packaging the shoe its at the top❤️

28 October 2023
Unprompted review
Rated 4 out of 5 stars

Purchase

Bought Uggs and had them within a week! great service and communication, highly recommend! 🙌🏼

3 November 2023
Unprompted review
Rated 1 out of 5 stars

Have been waiting WEEKS

Have been waiting WEEKS! For my parcel 📦 and how ive received it am being ignored on how to start the refund process…..?

Order #CREP3999

27 October 2023
Rated 5 out of 5 stars

Fantastic

Perfect service always and the little touches to detail such as remembering the last sneakers you purchased and asking how they were is just first class !!

21 September 2023
Rated 5 out of 5 stars

Only deal with creputate

I absolutely love creputate
The variety of the dunks are fantastic and very reasonable priced
Also love the personal thank you letters I really feel they make you feel special
Keep up the great work guys

3 July 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look