I bought a pair of Arches slip on sandals from Footmaster which is an expensive shoe store where you expect the quality of the product to be good. The sole of these sandals started to disintegrate after hardly wearing them. I took them back to the shoe store and they advised they would contact head office and call me back about a refund but I never heard back. I emailed their customer service but didn’t receive a response. Poor customer service 

I really like the Mid-Trail boots they fit well, are very comfortable to walk about in, and have generally held up well (a minor area of separation on toe box but a bit of glue will fix that). I use them for general use around a Lifestyle property we have here in NZ.
My disappointment is the ‘waterproof’ aspect. I’m in my 4th month of wearing them and if it rains anymore than a shower I always wear gumboots so haven’t really tested this aspect. A few days ago I went for a 25 minute walk with a pony in rehab across several paddocks. The grass length varied up to circa 6/7” and it had rained in preceding days so the paddocks were wet. I also had gaiters on. The boots didn’t hold up at all well, my socks/feet were wet when I got back to the house. I looked back through the boot description and checked the boots to see that I had been sent the WP model (which the label confirms). It occurred to me to write and ask if you’ve had any quality control issues at manufacturing source which could account for my experience? I’m not sure if ‘Xerotex’ is the actual fabric or a spray on technology etc…? Whichever it is my experience is that it doesn’t work.

I really feel that they should perform far far better in wet conditions. 
That said I will continue to wear them on dry days however if I buy another pair I would stick with the non WP model.

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Best in Shoe Shining Service Australia

Companies(2)

Recently reviewed companies

footmaster.com.au

xeros.com.au

Newest companies

footmaster.com.au

xeros.com.au

Related categories

Activewear Store

Baby Clothing Store

Baby Store

Beach Clothing Store

Boot Store

Companies
(2)