The Sleeping Bag Store Reviews 

596
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service, praising the helpfulness and responsiveness of the staff in resolving issues and providing information. Many people also appreciate the fast and reliable delivery service, with items often arriving promptly or even earlier than expected. The products themselves are frequently described as high quality and good value, with a wide selection available at competitive prices. However, some customers noted that certain products, like sleeping bags, can be bulky when packed or difficult to deflate, roll up, and store. A few people also experienced initial issues with product quality, such as manufacturing faults or items losing down, though these were often resolved by the company's excellent customer service.

What people talk about most

Product

Users describe positive interactions with product, highlighting a wide choice of sleeping bags available at... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Quality

Consumers find quality to be positive, with many reviewers praising items as well-made, of good quality, and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and affordable pricing... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as "exceptional,"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more

Rated 5 out of 5 stars

I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more

Company replied

Rated 5 out of 5 stars

One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more

Rated 5 out of 5 stars

A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more


Company details

  1. Camping Store

Written by the company

The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

596 reviews

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Asks customers to review

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4.9

All reviews

(596)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company

Brilliant company, mattress arrived on time well packaged. It’s a very comfortable air bed it needed a little extra inflation as wasn’t as full off air when left to inflate by itself, but a few puffs of air and it was good to use. Would recommend this air bed much softer and more padded than usual air mattress.

28 February 2025
Rated 5 out of 5 stars

Great company

Great company. Ordered two of the Highlander ladybird sleeping bags, great condition and as described on the website. After a small delivery error with my original order I contacted them and spoke to Stewart, he had it sorted within 2 minutes and was really apologetic. Amazing customer service, would order from this company again!

9 December 2024
Unprompted review
Rated 5 out of 5 stars

The sleeping bag store (return)

Absolutely brilliant, I ordered a sleeping bag which came very quickly.
Unfortunately, it wasn't what I was looking for so returned it.
Chris at the sleeping bag store took my return and refunded my money very quickly.
I have no problem dealing with them again.

4 October 2024
Rated 5 out of 5 stars

Great service and quick delivery

Very good service with no problems. Order dispatched quickly and arrived in a couple of days. The item (Cocoon Thermolite Liner) is as described on website. I would order from here again.

15 September 2024
Unprompted review
Rated 4 out of 5 stars

Incredibly fast delivery

Incredibly fast delivery, great product, great price. Thank you. Only downside is my banking address isn't in the UK, and it was tricky finding a way to make the order, despite the delivery address being in the UK.

14 August 2024

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