The Sleeping Bag Store Reviews 

597
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, finding them well-made and accurately described, often at competitive and affordable prices. The delivery service is frequently highlighted for its speed and promptness, with orders arriving quickly or even earlier than expected. Exceptional and super helpful customer service is also a standout, described as top-notch, particularly in resolving any issues. However, some customers noted certain items were bulky or difficult to pack away. A few also experienced manufacturing faults, products losing down, or mats leaking, though these were often promptly addressed by customer service.

What people talk about most

Product

Users describe positive interactions with product, highlighting a wide choice of sleeping bags available at... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Quality

Consumers find quality to be positive, with many reviewers praising items as well-made, of good quality, and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and affordable pricing... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as "exceptional,"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more

Rated 5 out of 5 stars

I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more

Company replied

Rated 5 out of 5 stars

One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more

Rated 5 out of 5 stars

A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more


Company details

  1. Camping Store

Written by the company

The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

597 reviews

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1-star

Asks customers to review

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4.9

All reviews

(597)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

A rare company that really puts their customers first

Amazing experience. Had an issue with our order and emailed the sleeping bag store to make them aware. Immediately Stewart rang me, with an apology and sent replacements very quickly and was very understanding. Replacements came quickly. Sadly one of the larger sleeping bags was not for us so returned this, and again an email was received straight away to check if everything was OK. Once I confirmed that the replacement sleeping bag was absolutely fine but just personally unsuitable for us (too big) Stewart again emailed back confirming this was no problem and a refund would be issued accordingly.

I seriously have never experienced such high end customer service. They really do care about you, offering a quick and pleasing solutions.

I have kept one sleeping bag. I will definitely not hesitate to use this company again, and will also recommend the.

Prices also very competitive. I'd give more than 5 starts if I could!

Also delivery very quick!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased, good price, quick delivery.

I just wanted to leave a quick review as my experience has been great. I'd not heard of this site/shop before so I was a little worried but found just what I was looking for at a great price and it arrived really quickly, so perfect. Thanks very much.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service from The Sleeping Bag Store. Easy to use the website to order and prompt dispatch. Had an issue with the delivery company but they have been fantastic at sorting this out. Can’t rate highly enough. Thank you

6 June 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Company.

5 Star Company.
An issue with postage delayed delivery of my order by a few days. E-mail contact with the company pointing out this issue was replied to promptly and I received an
unreserved apology for the issue along with a reimbursement to my card for the inconvenience caused.
Excellent customer care and I would highly recommend The Sleeping Bag Store based on my personnel experience.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Best Customer Service I've Ever Experienced

Honestly the product was good, price was decent but the customer service was, by far, the best I've experienced. There was a little snag in the order and Stewart went above and beyond. I wish all companies took their customer service as seriously. Thank you Sleeping Bag Store!

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Vango Cobalt Blue Nitestar Alpha Junior Quad

Already had this sleeping bag from this company (over 18mths) for our granddaughter to use when camping with cub scouts. She is very pleased with it's comfort&warmth so reordered the same again when grandson required one aswell. Ease of online ordering and customer service was very good, kept informed about the order via email, and delivery was very quick and on time. Would certainly use and recommend this company again.

14 April 2025

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