The Felt Box logo
Visit website

The Felt Box Reviews 

851
•
TrustScore 5 out of 5

4.9

Craft Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the wool and products, noting their vibrant colors, extensive range, and ease of use for various felting projects. The delivery service is frequently highlighted for its speed and efficiency, with items arriving promptly and well-packaged, ensuring a smooth start to their creative endeavors. Reviewers also appreciate the competitive pricing and excellent overall service, which includes helpful communication, useful guidance, and efficient handling of orders, even when minor issues arise. This consistent positive experience leads many consumers to express high satisfaction and a strong intent to return for future purchases.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality of the wool,... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent quality of the wool and other... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the prompt and... See more

Service

Consumers find service to be positive, consistently praising its efficiency and speed. Reviewers often... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be affordable and good value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely carded wool, the colours are beautiful. Also bought flat 100% wool felt for needle felting pictures and it is so much better than the squares I previously purchased from Amazon, there's... See more

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Very fast delivery. Haven't opened the package yet as my wife would be too tempted to open the individuals pieces now :D We have no doubts about the quality of the Advent set based on previous transa... See more

Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

851 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(851)

149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Speedy delivery and the issue I had with wool missing from my order was dealt with efficiently- missing item arrived in two days!

30 September 2025
Rated 5 out of 5 stars

Very pleased with my first purchase…

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’ve been surprised how few suppliers are out there ( in comparison to other craft supplies I’m used to using). I particularly like that I’m supporting a small uk business. Highly recommend Feltbox.

29 September 2025
Rated 5 out of 5 stars

.Highly recommended website

I recently ordered some wool and needles from The Felt Box. The range of products is impressive and I found everything I needed for my project. The wool colours are vibrant and it felts beautifully. The items were delivered quickly. Highly recommended

1 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look