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The Felt Box Reviews 

850
•
TrustScore 5 out of 5

4.9

Craft Store
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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the wool, noting its vibrant colors, ease of use, and suitability for felting. They frequently highlight competitive pricing, excellent value, and consistently fast, well-packaged delivery. The service receives commendation for helpful communication, efficient order processing, and thoughtful personalized touches. Many customers express strong loyalty, often returning for future purchases due to their consistently positive experiences. Reviewers also appreciate specific wool characteristics like its lack of chemical smell and being NZ wool, along with helpful guidance provided.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of the wool and... See more

Quality

Consumers consistently express high satisfaction with the quality of products, particularly the wool, which... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Service

Customers had positive experiences with service, consistently praising its efficiency, speed, and overall... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Very fast delivery. Haven't opened the package yet as my wife would be too tempted to open the individuals pieces now :D We have no doubts about the quality of the Advent set based on previous transa... See more

Rated 5 out of 5 stars

Well, yet again The Felt Box, that was an hour of my life gone spent choosing which colours, which type… and I loved it! So much choice it’s like being in a sweetie shop! Everything arrived beautifull... See more

Company replied

Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

850 reviews

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4.9

All reviews

(850)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Sample cards are great

Being able to get sample cards is so helpful! It’s so much easier to decide what colours I want/need. I’ll definitely buy from them again.

28 July 2025
Rated 5 out of 5 stars

Excellent supplier

Just getting back into felting after a few years...it's great to find everything I need to start up again from a very wide choice. A good selection of mixed and colour themed packs as well as individual wools. Delivery is quick too so very pleased.

28 July 2025
Rated 5 out of 5 stars

Great choice and quality

It is always a risk buying crafting materials online but I’m so pleased to have found The Felt Box as the wool is great quality and perfect for felting.

1 August 2025

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