The Felt Box Reviews 

851
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the wool, noting its vibrant colors, ease of use, and suitability for felting. They frequently highlight competitive pricing, excellent value, and consistently fast, well-packaged delivery. The service receives commendation for helpful communication, efficient order processing, and thoughtful personalized touches. Many customers express strong loyalty, often returning for future purchases due to their consistently positive experiences. Reviewers also appreciate specific wool characteristics like its lack of chemical smell and being NZ wool, along with helpful guidance provided.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of the wool and... See more

Quality

Consumers consistently express high satisfaction with the quality of products, particularly the wool, which... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Service

Customers had positive experiences with service, consistently praising its efficiency, speed, and overall... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Very fast delivery. Haven't opened the package yet as my wife would be too tempted to open the individuals pieces now :D We have no doubts about the quality of the Advent set based on previous transa... See more

Rated 5 out of 5 stars

Well, yet again The Felt Box, that was an hour of my life gone spent choosing which colours, which type… and I loved it! So much choice it’s like being in a sweetie shop! Everything arrived beautifull... See more

Company replied


Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

851 reviews

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Asks customers to review

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4.9

All reviews

(851)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy delivery and quality products

Started a new hobby over the Christmas holidays and needed some carded wool. The website is easy to navigate and the range of colours is amazing. Wool arrived in good time and is great quality. Will definitely be using the felt box again.

30 December 2025
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Haven't opened the package yet as my wife would be too tempted to open the individuals pieces now :D We have no doubts about the quality of the Advent set based on previous transactions.

31 October 2025
Rated 5 out of 5 stars

I love The felt box

I love The felt box, I buy all my needle felting wool from them cause theyre the best. Their wool is really good quality and so easy to work with, you get a generous ammount of wool for your money and they deliver quickly. What more could you want, theyre fantastic,

27 October 2025
Rated 5 out of 5 stars

Happy customet

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of the price difference and my order was dispatched.The fibres arrived quickly, are all excellent quality and good value. Thank you Feltbox.

27 October 2025

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