The Bed Heist Ltd Reviews 

916
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the mattresses and beds, finding them comfortable and supportive, with many highlighting the efficient and timely delivery service and helpful, courteous personnel. Consumers consistently commend the staff for their polite interactions and good communication. However, some people were dissatisfied. A few customers reported receiving mattresses that were not as described, appearing cheaper, or developing issues like dipping shortly after purchase. Additionally, some reviewers noted poor aftercare, experiencing difficulties with customer service or receiving incorrect items.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery, with some customers praising the... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of mattresses and beds,... See more

Delivery service

Customers had positive experiences with delivery service, often highlighting promptness and helpful staff.... See more

Order

Users describe ambiguous interactions with order, with some customers reporting perfect experiences from... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and politeness from customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend

Rated 4 out of 5 stars

I bought king size bed and mattress. The bed is alright, only one drawer is broken. And mattress is not that good. But its ok as per the price.

Rated 4 out of 5 stars

Great company very helpful in customer service I did ask for them to help take it upstairs but unfortunately they weren't allowed but did help me take bit up with motor on and checked everything was o... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

916 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(916)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the minute I messaged them about…

From the minute I messaged them about an electric bed the process was so quick and easy, we received the bed really quick delivery was on time and lots of notice before it arrived! And the bed is absolutely perfect my brother is now managing to get some sleep now he's so comfy! Would 100% buy from here again

7 April 2025
Unprompted review
Rated 5 out of 5 stars

This is the second mattress purchased…

This is the second mattress purchased and it’s excellent quality so comfortable! Only a few days once ordered was delivery ! Kept me updated with everything ! And the price was fantastic! Shall be definitely using Bed Heist in the future 🌟🌟🌟🌟🌟

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Ordered New Bed and Mattress

Ordered New Bed and Mattress, was contacted to arrange delivery, Bed and Mattress was delivered on time and received a call that morning to confirm it was on its way, I then was contacted after delivery to check if everything was OK. Great Service.

11 March 2025
Unprompted review
Rated 1 out of 5 stars

please be aware

I had made a order with this company and paid a deposit, I was no longer needing the bed and when i went to cancel the order i was then issued with a cancellation fee witch i wasn’t made aware of at the time of purchase, they are not threatening to send debt collectors to my house! Please be aware when placing an order with this company!

23 March 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE DON'T USE BAD SERVICE

If I could give less than 1star I would.
Very helpful when ordering but delivery was at 10.15pm.
The mattress I ordered was heritage 5500 pro igel the one delivered was a heritage 5500 gel£75 cheaper than what I paid when I informed them next morning they asked for photos they then told me it wasn't their mattress ??? They would check and get back to me but they didnt.
I kept trying for a reply but no luck.
PLEASE DO NOT USE THIS COMPANY THE AFTER SERVICE IS TERRIBLE
DEFINITION OF THE WORD HEIST IS ROBBERY
I suspect most of these reviews are fake

10 March 2025
Unprompted review
Rated 4 out of 5 stars

Could have done with better…

Could have done with better instructions other than that the bed is great storage is larger than I expected. Solid and firm frame excellent mattress for a good night sleep

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I bought the 14-inch thick mattress…

I bought the 14-inch thick mattress with the gel topper for keeping cool. Its amazing to sleep on. Comfortable, I dont over heat, and its easy to move. The delivery driver was very polite and helpful. Very respectful too.
I can happily recommend The Bed Heist Company. If your looking for quick delivery, value for money and pleasant staff, then your on the right shopping page.
Thankyou so much
The Bed Heist Ltd.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

As I wos looking for a double mattress…

As I wos looking for a double mattress for my little girl and 1day I just spotted this website on Facebook, like many other things now days people advertise I wosent very sure to go forward or not however I did and the mattress came after 3 days if I remember correctly, delivery guy wose a bit early but that wosent problem couse he wose waiting for me great lad , after i put the mattress on my daughters bet it looked very good and she lis very happy with her new mattress one night she wosent ther and I tried my self very comfortably &now I'm looking forward to get my self a super king size mattress great price and very happy with mattress ,thanks guys

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Julie Tucker

Received my bed couple days after ordering it the bed is Apollo black plush velvet and is beautiful with a fabulous comfy mattress I am overall very pleased with my purchase also very well priced will deffo recommend this company and will also use again if need any more new beds thankyou

31 January 2025
Unprompted review

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