The Bed Heist Ltd Reviews 

917
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the mattresses and beds, finding them comfortable and supportive, with many highlighting the efficient and timely delivery service and helpful, courteous personnel. Consumers consistently commend the staff for their polite interactions and good communication. However, some people were dissatisfied. A few customers reported receiving mattresses that were not as described, appearing cheaper, or developing issues like dipping shortly after purchase. Additionally, some reviewers noted poor aftercare, experiencing difficulties with customer service or receiving incorrect items.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery, with some customers praising the... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of mattresses and beds,... See more

Delivery service

Customers had positive experiences with delivery service, often highlighting promptness and helpful staff.... See more

Order

Users describe ambiguous interactions with order, with some customers reporting perfect experiences from... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and politeness from customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend

Rated 4 out of 5 stars

I bought king size bed and mattress. The bed is alright, only one drawer is broken. And mattress is not that good. But its ok as per the price.

Rated 4 out of 5 stars

Great company very helpful in customer service I did ask for them to help take it upstairs but unfortunately they weren't allowed but did help me take bit up with motor on and checked everything was o... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(917)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

Still waiting for bed heist to come…

Still waiting for bed heist to come back to me re low quality mattress I was sent. They promised it was a firm mattress when purchased, they have sent me a soft lumpy uneven mattress. They are not getting back to & it’s shocking how they lie to get your order. Do not use this company.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

I just want to compliment the company…

I just want to compliment the company for a job well done. They were true to their words and my bed and mattress beautiful and comfortable. Delivery on time as agreed, it was also at affordable price.
I shall be glad to refer a friend when ever possible. Thank you.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Peaceful sleep and happy days. 😁

I have mobility problems and for so many years I've wolen up throughout the night and the morning in pain. But not anymore , I slept like a dream and I woke without pain and the delivery was really quick and the man that delivered it couldn't be more helpful. 😁🥰 thank you.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Electric bed

I cannot praise this company enough communication was fantastic the bed arrived on time and we are very pleased with it I would highly recommend this company even very good communication when we had received the bed you will definitely not be disappointed

6 December 2024
Unprompted review
Rated 5 out of 5 stars

The communication was amazing

The communication was amazing, bed was delivered within 2 days of ordering. I opted for a king size divan with drawers and the 14inch igel mattress. I can honestly say that the bed is incredibly comfortable. It’s also super stylish. I even received a call back from the lovely Sarah to ensure that I was happy with the bed. The delivery person was also brilliant.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

I bought a a bed and true to the…

I bought a a bed and true to the company word the bed is beautiful and so comfortable I really love it and I will go back again the price is so reasonable and the delivery was on time and the driver was so polite and helpful thank you so much to the driver and the company for all your phone calls keeping up to date I would recommend this company to my friends and family.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Delivered in agreed time slot

Delivered in agreed time slot, polite driver disposed of our old mattress as well as delivering an affordable, yet high quality luxurious mattress. The bed heist exceeded our expectations, thank you.

1 November 2024
Unprompted review
Rated 4 out of 5 stars

Really good service

Really good service. Quick delivery and fantastic quality.

Only downside was our delivery window was between 5am and 8am which was a bit of a nightmare.

Delivery driver very helpful.

We are over the moon with our new mattress and pillows. Was hesitant buying from facebook but absolutely brilliant.

Thank you

15 November 2024
Unprompted review

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