The Bed Heist Ltd Reviews 917

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the mattresses and bed frames, often describing them as comfortable and providing excellent sleep. The delivery service is frequently highlighted for being on time, efficient, and handled by courteous and helpful staff. Many people also appreciate the helpfulness of the staff during the ordering process, making the overall experience pleasant. However, some customers were dissatisfied with the product, specifically mentioning issues with mattresses dipping or being softer than expected after a short period. A few other people also felt that the product received did not match what was ordered online, or that parts like drawers arrived broken.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the comfort and value of mattresses,... See more

Quality

Customers had positive experiences with quality, often praising the outstanding quality of mattresses and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery, with items... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and politeness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Had no problem at all asked to get it taken upstairs as man's a pensioner they obliged no bother, matress was just as it said very comfortable I'm getting great sleep well worth the money would defini... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

No matter what time I text ..had a…

No matter what time I text ..had a reply within 30 minutes..always pick up the phone ...quality product at an amazing price..gets delivered on time..and its a proper mattress ....no rolled up sponge..have had fun getting it up stairs ..

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish contacted several…

Absolutely rubbish contacted several times don't get back to you asked for photographs sent them still no response bought mattress heritage 5500 stay away from these cowboys disgrace.Bought mattress before they say it had 5 year warranty but never got back to me complaint about mattress within a month but no response.

21 April 2026
Unprompted review
Rated 4 out of 5 stars

Good company very helpful in customer…

Great company very helpful in customer service I did ask for them to help take it upstairs but unfortunately they weren't allowed but did help me take bit up with motor on and checked everything was ok after delivery the only problem I had was they changed delivery on me

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic value for money …

The customer service was really good and very understanding. The delivery was on time and very helpful. The mattress its self (extra firm superking) is so comfortable and super value for money. Highly recommend these guys.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I contacted Bed Heist via Facebook.

I contacted Bed Heist via Facebook.. got a response straight away with lots of info in the mattress that I needed.. as I have a very bad back .. anyway very helpful.. delivery was just when I asked for .. and the mattress was amazing.. fantastic .. thank you again !

17 March 2026
Unprompted review
Rated 4 out of 5 stars

Bit sceptical at first

Bit sceptical at first
Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can honestly say the mattress is great although I've only had it a few days I have slept very well on it.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

The mattress I received was fantastic…

The mattress I received was fantastic and I’ve never had a sleep like I’ve had since for this new mattress. It’s very comfortable and very relaxing and thank you very much for the business. I will keep you in mind and if anybody ask me I will pass mine I’ve got the mattress from.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

The experience as a whole has been very…

The experience as a whole has been very pleasant, the sales person was very helpful in helping me decide which bed and mattress to choose. I was skeptical at first it’s always worrying ordering before seeing etc but items arrived and were delivered by a lovely man. Packaging was very good and protected the items properly I’m very pleased with the bed and mattress so much so my mum is now ordering, so thank you.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

I received my bed for my spare room…

I received my bed for my spare room with I am absolutely delighted with this is the second time I have used this company ,&I find them very reliable &keep in touch with you to let you no when it will be delivered &delivery guy very nice &polite ,thanks again will be ordering again soon

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Very good quality …

Very good quality also mattress very peaceful as our exception. Very quick response and delivery, very helpful delivery brother.

14 November 2025
Unprompted review

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