Staines & Brights Ltd Reviews 

1,029
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, helpful communication, and the secure, careful packaging that keeps delicate items completely safe during transit. Reviewers often highlight how smooth the entire transaction feels from start to finish. Many people also find the online ordering platform very easy to navigate and consistently appreciate the exceptional quality of the items received. Some reviewers were not happy with expensive delivery charges and noted that certain products did not meet expectations. A few consumers also mentioned encountering specific problems regarding product performance, packaging presentation, and overall value.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Product

Clients share positive opinions on product quality, frequently praising that items arrive in perfect... See more

Order

Customers had great satisfaction with their order, highlighting the easy website process, quick dispatch... See more

Quality

Reviewers highlight positive aspects of quality, noting that goods are reasonably priced and arrive in... See more

Service

Consumers express satisfaction regarding the service, highlighting that everything was outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item required was available and sold at a fair price in comparison with corporate services. All was packed and posted within hours of the order being made - complete with courier and tracking. (Often... See more

Rated 5 out of 5 stars

In recent weeks I have twice ordered Denby mugs from Staines and Bright. On both occasions my order has been competitively priced, well packaged and quickly dispatched. Very happy with my purchase, I... See more

Company replied

Rated 5 out of 5 stars

I wanted an organiser for my screws etc and the one I found at Stains & Brights was perfect for the job (and cheaper than the B&M equivalent!). The item was well packaged and came exactly as promised.... See more

Company replied

Rated 5 out of 5 stars

I will be looking into what this company offer very soon. I only had a small order but was so impressed . The whole experience was so professional. I was kept informed and updated. I thought, if they... See more

Company replied


Company details

  1. Paint Store
  2. Garden Center
  3. Gift Shop
  4. Hardware Store
  5. Kitchen Supply Store
  6. Vacuum Cleaner Store

Written by the company

A family run business for over 60 years. Hardware - gifts - petfood - garden tools - hand tools - small electrical appliances - cards - key cutting


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,029)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A most reliable company

A most reliable company. There has been good communication each time I have ordered from them. They even called me one time to check whether I would accept a different size of the item ordered, because it would come in more boxes. Much appreciated.

24 May 2025
Staines & Brights Ltd logo

Reply from Staines & Brights Ltd

Thanks for your great review.

Rated 5 out of 5 stars

Good website

Easy to order, well packed, quick dispatch. Has items at good prices which are not available elsewhere.

27 May 2025
Rated 5 out of 5 stars

Decorators seam-roller , just one of its many uses

I recently purchased a melamine faced laminated plywood board 7' × 1' the exposed edges I covered with a "U" shaped Flintronic self adhesive furniture edging , the roller that I purchased from Staines and Brights was used to ensure perfect seating and sealing for the adhesive edging , thanks to this small decorators seam-roller it has saved money and given the edged-board a longer life and a better finish .
Thank you for your service .
Best wishes Ron Stukley .

22 May 2025
Staines & Brights Ltd logo

Reply from Staines & Brights Ltd

Brilliant Review - Thanks Ron

Rated 5 out of 5 stars

Great Service

Product just as described and competitively priced.
Delivered quickly and constantly updated with delivery details. Thank you.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

What wonderful service and products

What wonderful service and products. The bird feeders I bought have been the real favourite since I put them up. I can't keep up with them emptying them so fast!! The other feeders I had are ignored now! We have 2 woodpeckers and 4 parakeets and loads of finches and various members of the tit family!! The new feeders really attract them thank you!!!

7 February 2025
Unprompted review
Staines & Brights Ltd logo

Reply from Staines & Brights Ltd

Sounds like you have a busy garden. Thank you for a great review.

Rated 5 out of 5 stars

Good efficient service

Wanted replacement roses for my 5l watering cans and although many people sell roses for 9l cans, fewer supply for the smaller cans. Ordered these, reasonably priced and postage not excessive. Arrived quickly and fitted perfectly so very happy

12 February 2025
Unprompted review
Staines & Brights Ltd logo

Reply from Staines & Brights Ltd

Thank you!

Rated 4 out of 5 stars

First time I’ve used this company

First time I’ve used this company. They kept me informed all the way through the order process & delivery was with Royal Mail postman. Which was excellent. Parcel arrived well packed and in good condition - thank you stains and Bright.,will certainly use them again.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Best to purchase from a British company

Stains and Brights kept me informed of the order progress from them receiving the order to the delivery.
My purchase was 2 ring pull can openers of a recognised make. The price was very reasonable and the delivery by Royal Mail was on time.
Good firm to deal with, would highly recommend them.

1 February 2025
Unprompted review
Staines & Brights Ltd logo

Reply from Staines & Brights Ltd

“Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with us, from order updates to timely delivery. It’s wonderful to know you found our prices reasonable and our service reliable. Your recommendation means a lot, and we truly appreciate your support of a British company. We look forward to serving you again in the future!”

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