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russells.co.za Reviews 

310
•
TrustScore 4.5 out of 5

4.6

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 253 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally warm, helpful, and welcoming during their store visits, making every interaction feel genuinely special. Consumers note that the overall service is exceptionally prompt and efficient, with attentive employees ensuring a very pleasant and smooth shopping process from start to finish. However, some people mentioned experiencing frustrating delays regarding their delivery dates, alongside persistent communication issues from the logistics department. Some reviewers were not happy with product quality, noting broken items and extraordinarily long waits when trying to get replacements sorted out.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, welcoming, and professional... See more

Service

Reviewers mention positive feedback about service, with many customers praising the friendly, welcoming, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising friendly staff members who... See more

Product

Customers consistently note ambiguous experiences with product, as many reviewers are thrilled with their new... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences vary significantly among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just walked into Russells Mehlareng and I met Maureen 🥰 she so warm,polite and friendly with a lovely smile. She taught me so much about appliances and how I can extend my product warranty ♥️ I jus... See more

Rated 5 out of 5 stars

Good day I just want to say to Russell's Somerset west for always putting there customers first thanks to Gladys who help me as there were a wrong item drop at my house. As I only resales it ones the... See more

Rated 5 out of 5 stars

Wow,,her name is Sara, warmth, kind nd friendly. She is person you can trust. Russell, is fast on service, fast on delivery. Honestly they never disappointed me. I even settled my account in one month... See more

Rated 5 out of 5 stars

My name is Alray, I went to the Cleary Park branch, and was assisted by Sade such a lovely lady made the whole experience of being there very welcoming. Most definitely very kind and helpful.

Company details

  1. Furniture Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

310 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.6

All reviews

(310)

251 reviews in the last 12 months

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Rated 1 out of 5 stars

I was assisted by KG and Frank the manager in Chris Hani …

I was assisted by KG in Chris Hani Vosloorus....im paying for a Microoven that is not in my house. I am forever calling the store for my item. I went as far as going to Ombudsman but still nothing is happening. I called the Head office no one is assisting. It's been 4 months and I'm still paying for a Microwave that is not in my possession. Sometimes Frank is not available to give me straight answers. This is the last time I'm buying from Russels. I just want my Microwave and I'm now helpless I don't know what to do. I have been patient long enough. What a poor service I will not advise anyone to do business with Russells on a serious note.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

The service I received was very good

The service I received was very good, I enjoyed buying in your shop also will recommend it to my relatives. I really appreciate the service from one of you brilliant and friendly sales person Sivumelene Mthembu, she was excellent.

17 June 2026
Unprompted review

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