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russells.co.za Reviews 

310
•
TrustScore 4.5 out of 5

4.6

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 253 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally warm, helpful, and welcoming during their store visits, making every interaction feel genuinely special. Consumers note that the overall service is exceptionally prompt and efficient, with attentive employees ensuring a very pleasant and smooth shopping process from start to finish. However, some people mentioned experiencing frustrating delays regarding their delivery dates, alongside persistent communication issues from the logistics department. Some reviewers were not happy with product quality, noting broken items and extraordinarily long waits when trying to get replacements sorted out.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, welcoming, and professional... See more

Service

Reviewers mention positive feedback about service, with many customers praising the friendly, welcoming, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising friendly staff members who... See more

Product

Customers consistently note ambiguous experiences with product, as many reviewers are thrilled with their new... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences vary significantly among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just walked into Russells Mehlareng and I met Maureen 🥰 she so warm,polite and friendly with a lovely smile. She taught me so much about appliances and how I can extend my product warranty ♥️ I jus... See more

Rated 5 out of 5 stars

Good day I just want to say to Russell's Somerset west for always putting there customers first thanks to Gladys who help me as there were a wrong item drop at my house. As I only resales it ones the... See more

Rated 5 out of 5 stars

Wow,,her name is Sara, warmth, kind nd friendly. She is person you can trust. Russell, is fast on service, fast on delivery. Honestly they never disappointed me. I even settled my account in one month... See more

Rated 5 out of 5 stars

My name is Alray, I went to the Cleary Park branch, and was assisted by Sade such a lovely lady made the whole experience of being there very welcoming. Most definitely very kind and helpful.

Company details

  1. Furniture Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

310 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.6

All reviews

(310)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My name is Ishmael Dube I want to thank…

My name is Ishmael Dube I want to thank Ms Aletta at Russells Worcester branch furniture shop for the service she gave me I bought Bazaruto Bed at Russells shop it was delivered to my place where I reside in a good condition, my bed was delivered on the 07/08/2026, I am very happy about your service abd I have no complaints at all. I am happy very happy to sleep on my new bed. Big up.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent services

Excellent services, very friendly stuff and very helpful. They even gave us a gift for buying cash🥰. Thank you Russells in Butterworth, keep up the good work 👏🏻

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy client

Hi ... I would just like to thanks my salesperson Mandisa for exceptional help . I recently lay bey a dining room set at Russells Bronkhorspruit and from the start I was given detailed info and was kept up to date with every payment made...was in constant contact ... I would absolutely recommend Mandisa and Russels Bronkhorspruit..! Fast and friendly and professional help ... I will definitely make use of them and Mandisa in the near future ! Outstanding service and customer service...well done 🙏

24 November 2025
Unprompted review
Rated 5 out of 5 stars

The service

The customer service was top notch, patient and they thoroughly explain the product with no rush. Russells Arcadia

10 July 2026
Unprompted review

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