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russells.co.za Reviews 

310
•
TrustScore 4.5 out of 5

4.6

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 253 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally warm, helpful, and welcoming during their store visits, making every interaction feel genuinely special. Consumers note that the overall service is exceptionally prompt and efficient, with attentive employees ensuring a very pleasant and smooth shopping process from start to finish. However, some people mentioned experiencing frustrating delays regarding their delivery dates, alongside persistent communication issues from the logistics department. Some reviewers were not happy with product quality, noting broken items and extraordinarily long waits when trying to get replacements sorted out.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, welcoming, and professional... See more

Service

Reviewers mention positive feedback about service, with many customers praising the friendly, welcoming, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising friendly staff members who... See more

Product

Customers consistently note ambiguous experiences with product, as many reviewers are thrilled with their new... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences vary significantly among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just walked into Russells Mehlareng and I met Maureen 🥰 she so warm,polite and friendly with a lovely smile. She taught me so much about appliances and how I can extend my product warranty ♥️ I jus... See more

Rated 5 out of 5 stars

Good day I just want to say to Russell's Somerset west for always putting there customers first thanks to Gladys who help me as there were a wrong item drop at my house. As I only resales it ones the... See more

Rated 5 out of 5 stars

Wow,,her name is Sara, warmth, kind nd friendly. She is person you can trust. Russell, is fast on service, fast on delivery. Honestly they never disappointed me. I even settled my account in one month... See more

Rated 5 out of 5 stars

My name is Alray, I went to the Cleary Park branch, and was assisted by Sade such a lovely lady made the whole experience of being there very welcoming. Most definitely very kind and helpful.

Company details

  1. Furniture Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

310 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.6

All reviews

(310)

251 reviews in the last 12 months

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Rated 5 out of 5 stars

I received an amazing customer service…

I received an amazing customer service from Ntando Mbhele ..... Her services really made me feel welcomed and the assistance was top-tier. I got what i needed. Thank you Russells and Thank you for your kind-hearted staff with their amazing customer services.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Sesi Sonti was good

Sesi Sonti was good, she welcome us with a smile and help with the rest of the things we were looking for. I give her 120%,she is such an amazing sales person ❤️❤️❤️❤️❤️❤️

25 May 2026
Unprompted review

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