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russells.co.za Reviews 215

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TrustScore 4.5 out of 5

4.6

Furniture Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting exceptional customer service. Many people appreciate the personalized approach and the willingness of employees to go the extra mile, making the shopping experience pleasant and efficient. The service provided is frequently described as excellent, with consumers noting quick assistance and a smooth process from start to finish. However, some customers also noted issues with product quality, with a few reporting that items stopped working shortly after purchase. Additionally, a number of people experienced significant dissatisfaction with the delivery service, citing long waiting times, missed delivery dates, and a lack of communication from the company regarding their orders.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, highlighting friendly assistance and excellent support... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Product

Consumers have mixed experiences with products. While some reviewers praise the good quality of furniture and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers experienced fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

R14999 Corvette Bedroom Suite we buy today from Sboniso @Nkomazi Plaza Russells it's nice amazing proffessional my brother Thank you They disturb you when working but still you helped us with good... See more

Rated 5 out of 5 stars

Hi I just want to say a big thankyou to my sales lady Shirley and her store manager Maria at Alberton Russell's store for the good work and their patients and mine I received my new Portofino 3 piec... See more

Rated 5 out of 5 stars

Hi everyone. My name is Ntombozuko.I'm a happy customer, assisted by Olwethu at Mitchell's plain branch. His service was exceptional and he went an extra mile. All he was striving was to ensure his st... See more

Rated 5 out of 5 stars

I just walked into Russells Mehlareng and I met Maureen 🥰 she so warm,polite and friendly with a lovely smile. She taught me so much about appliances and how I can extend my product warranty ♥️ I jus... See more

Company details

  1. Furniture Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

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Rated 5 out of 5 stars

The service i got from such a wonderful…

The service i got from such a wonderful woman at Russells was exceptional Dorcus kanaki Sebona she's patient with customers i was satisfied with her service i could go again and purchase good at Russell's course of her patients and love for the customers. ❣️🙏🙌

25 April 2026
Unprompted review

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