Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more
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Review summary
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Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more
Company replied
5 star service. Advisor really knew the subject and how to manage non standard enquiries. Really gave the confidence I was looking for and worked to give a great value quote and took the time to lo... See more
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A Peter Best computer offered a quote to renew my car insurance. I replied to the computer accepting the renewal quote. It invited me to pay the premium on line, which I did. Subsequently I received a... See more
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Company details
Written by the company
Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance
Contact info
Suite 4, Courtyard Offices, Braxted Park Estate, CM8 3GA, Essex, United Kingdom
- 01376 574 4000
- info@classiccarinsurance.co.uk
- peterbestinsurance.co.uk
4.6
Excellent
2K reviews
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Reply from Peter Best Insurance Services
Hi,
Thank you for your feedback. We are sorry that you felt your enquiry had not been responded to.
Our records show that we received your request to stop cover, and the policy renewal was subsequently cancelled in line with your instructions. Confirmation of the cancellation was then issued to you via email.
We apologise for any confusion regarding the status of your enquiry and understand how frustrating it can be if you are unsure whether your request has been actioned.
Thank you for bringing this to our attention, and we are sorry that your experience did not meet your expectations.
Kind regards,
Molly
Peter Best
Straightforward
27 July 2026
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to leave us a 5-star review, we appreciate it.
Kind Regards,
Chloe
Peter Best Insurance Services.
Easy to set up & lots of info given.
28 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that you found the setup process easy and that the information provided was helpful. Thank you for your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
I accepted the renewal but there was no…
I accepted the renewal but there was no mention if you had tried to re-broke the risk and simply only offered the current insurer.
27 July 2026
Reply from Peter Best Insurance Services
Hi,
We appreciate your feedback regarding the renewal process. We understand your concern about not knowing if other options were explored. We are reviewing our communication to ensure more clarity on how we handle renewals.
Kind Regards,
Chloe
Peter Best Insurance Services.
Straight forward easy to do online
Straight forward easy to do online
Great price would definitely recommend 👌
15 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad you found our online process easy and our pricing great! We appreciate your recommendation.
Kind Regards,
Chloe
Peter Best Insurance Services.
The whole process of renewing was very…
The whole process of renewing was very straightforward.
27 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so happy to hear that your renewal process was straightforward. We appreciate your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
I usually growl when I pay my motor insurance, Not this Time
First time in years that my quote was smaller than the previous year.
27 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear your quote was smaller this year! We appreciate your positive feedback.
Kind Regards,
Chloe
Peter Best Insurance Services.
Easy to use second policy I have with…
Easy to use second policy I have with the company.
27 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so happy to hear that our services are easy to use and that you've chosen us for a second policy. We appreciate your continued trust!
Kind Regards,
Chloe
Peter Best Insurance Services.
The customer service w operative was…
The customer service w operative was helpful, polite & professional.
20 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that our customer service was helpful, polite, and professional. Thank you for sharing your positive experience!
Kind Regards,
Chloe
Peter Best Insurance Services
Very good price
Very good price
Helpful when needed
Lots of options for other insurances
19 June 2026
Reply from Peter Best Insurance Services
Hi,
We're so happy to hear you found our pricing good and our team helpful! We appreciate your positive feedback on our insurance options.
Kind Regards,
Chloe
Peter Best Insurance Services
Reply from Peter Best Insurance Services
Hi,
We're so happy to hear that our professionalism, pricing, and polite staff made a positive impression. Thank you for your kind words!
Kind Regards,
Chloe
Peter Best Insurance Services
My experience was great and straight…
My experience was great and straight foward. Also making sure people have a afordable car insurance
14 July 2026
Reply from Peter Best Insurance Services
Hi,
We're happy to hear that your experience was great and straightforward, and that we could help you find affordable car insurance. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Chloe
Peter Best Insurance Services.
Had policy with this company for 4…
Had policy with this company for 4 years, more expensive than most but thought they were reputable, never claimed, all good so I thought. Sold my vehicle 3 months into my new annual policy and expected the direct debits to stop and was accepting of a cancellation fee of £75. Astonishingly was told I needed to pay £337 to cancel the policy as it was monthly paid and they have to pay the credit broker. Basically it’s cost me the same amount if I hadn’t even cancelled the policy, unbelievable they can get away with this, buyers beware !!!
27 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the cancellation fees. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind Regards,
Jess
Peter Best Insurance Services.
The most greedy company I've ever had…
The most greedy company I've ever had the displeasure to use. If only I'd paid extra and insured with a decent company. Tried to add my Dad and my girlfriend onto my insurance, mature drivers with no claims or convictions and wanted £500 extra. Last company I used it was an admin fee! They even want £10 for me to put my private reg on. Never again and this review will be posted everywhere I can put it! Avoid this company.
19 July 2026
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you've been disappointed with your experience and appreciate the opportunity to respond.
We understand how frustrating it can be when the cost of making changes to your policy is higher than expected. However, as an insurance broker, we do not generate insurance premiums or control how insurers assess risk. Any additional premium required to add drivers or make changes to a policy is calculated by the insurer based on their underwriting criteria and risk assessment, and unfortunately this is outside of our control.
We also appreciate that our £10 administration fee may feel frustrating. As a broker, we charge fees for the services we provide, including arranging policy amendments and managing changes with insurers on our customers' behalf. These charges help cover the operational costs of providing our service, and routinely waiving them would not be sustainable for our business.
To ensure customers can make an informed decision, all applicable fees and charges are disclosed before a policy is purchased and form part of the agreement accepted at the point of sale.
We're sorry that your experience has left you feeling dissatisfied, but we do appreciate your feedback and will take your comments on board. We wish you all the best with your future insurance arrangements.
Kind regards,
Molly
Peter Best Insurance
The whole experience was very good
The whole experience was very good, easy to read instructions which made for a quick and hassle free quote. Thanks
19 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear that our instructions made getting a quote quick and hassle-free for you! We appreciate your kind words.
Kind Regards,
Chloe
Peter Best Insurance Services
Reply from Peter Best Insurance Services
Hi,
We are so glad to hear that our staff provided you with such a friendly and informative experience. Your kind words are truly appreciated.
Kind Regards,
Chloe
Peter Best Insurance Services
Reply from Peter Best Insurance Services
Hi,
We appreciate you giving us a try. We are here to help if you have any questions as you get started.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you found our service to be easy, practical, and professional. Thank you for sharing your positive feedback with us.
Kind Regards,
Chloe
Peter Best Insurance Services
Nice straightforward renewal
Nice straightforward renewal. Sensible premium, easy site to renew policy.
Been with you for several years and hopefully more to come.
Thanks.
17 July 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that your renewal process was straightforward and that you found our site easy to use. We truly appreciate your continued loyalty over the years and look forward to many more. Thank you for your kind words!
Kind Regards,
Chloe
Peter Best Insurance Services
Good value and easy to use
25 June 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you found our product to be of good value and easy to use. Your positive feedback is greatly appreciated!
Kind Regards,
Chloe
Peter Best Insurance Services
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