Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more
Company replied
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Review summary
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Reviews shaping this summary
Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more
Company replied
5 star service. Advisor really knew the subject and how to manage non standard enquiries. Really gave the confidence I was looking for and worked to give a great value quote and took the time to lo... See more
Company replied
A Peter Best computer offered a quote to renew my car insurance. I replied to the computer accepting the renewal quote. It invited me to pay the premium on line, which I did. Subsequently I received a... See more
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Company details
Written by the company
Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance
Contact info
Suite 4, Courtyard Offices, Braxted Park Estate, CM8 3GA, Essex, United Kingdom
- 01376 574 4000
- info@classiccarinsurance.co.uk
- peterbestinsurance.co.uk
4.6
Excellent
2K reviews
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I gotta say.👌
I gotta say, Peter Best car insurance have been a real treat for the past few years, with great customer service and unbeatable value. I'm looking forward to insuring with them for the foreseeable future, love these guys. 👍
5 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have already cancelled my insurance &…
I have already cancelled my insurance & keep getting reminders to says thanks for choosing us .
28 July 2026
Reply from Peter Best Insurance Services
Hi,
We are sorry for the frustration caused by the communications you received.
Our records show that your policy renewed automatically in line with the agreed terms and our standard renewal process before we received your request to cancel. As a result of that renewal, an automated email was generated thanking you for choosing us.
We appreciate that receiving this message after you had intended to cancel was confusing and may have given the impression that your previous request had not been acted upon.
Since receiving your contact, we have processed the reversal of the renewal as requested and issued confirmation to you. We apologise for any inconvenience caused and thank you for bringing your concerns to our attention.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
Kind regards,
Molly
Peter Best Insurance
I would like to thank Chloe for a…
I would like to thank Chloe for a prompt response to my question and to say how polite she was she is a credit to your company.
5 August 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear about your positive experience and that our team member was able to provide such polite and prompt assistance. Thank you for your kind words.
Kind Regards,
Chloe
Peter Best Insurance Services.
Seamless service
27 July 2026
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to leave us a 5-star review, we appreciate it.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that your experience with us was easy and clear. Thank you for taking the time to share your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
Simple straight forward
Simple straight forward, didn’t speak to anyone , happy with price , thank you
27 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad you found our process straightforward and our pricing satisfactory. Thank you for your kind words; we truly appreciate your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
⭐⭐⭐⭐⭐ Excellent Service!
I had a great experience with Peter Best Insurance Services. The staff were friendly, knowledgeable, and took the time to explain all my options. They found me a competitive price and made the whole process simple and stress-free. Their customer service was professional and efficient from start to finish. I would definitely recommend Peter Best Insurance Services to anyone looking for reliable insurance and excellent support. 😊
28 October 2025
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear about your positive experience with us! It's wonderful to know that our team provided friendly, knowledgeable service and made the process simple and stress-free for you. We truly appreciate your kind words and recommendation. Thank you for choosing us for your insurance needs.
Kind Regards,
Chloe
Peter Best Insurance Services.
Had a very good experience with Peter…
Had a very good experience with Peter best and would highly recommend them to any one with a classic car as they are the best. No hassle straight forward and prices are 👌best about by far. Staff are super friendly are well and help if needed
27 July 2026
Reply from Peter Best Insurance Services
Hi,
We're thrilled to hear you had such a positive experience with us! It's wonderful to know that our straightforward approach, competitive pricing, and friendly staff made a difference. Thank you for recommending us to other classic car owners.
Kind Regards,
Chloe
Peter Best Insurance Services.
A very quick and easy renewal of my…
A very quick and easy renewal of my classic car insurane.
27 July 2026
Reply from Peter Best Insurance Services
Hi,
We are delighted to hear that renewing your classic car insurance was such a quick and easy process for you. Thank you for sharing your positive feedback.
Kind Regards,
Chloe
Peter Best Insurance Services.
Emma was very helpful
Emma was very helpful. Gave me all the information I needed to sort out my query very quickly and easily.
4 August 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear that our team member was able to provide you with all the necessary information and resolve your query quickly and easily. Thank you for your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear you found our service straightforward and simple. We appreciate your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
Excellent service only gutted my new…
Excellent service only gutted my new car is 24 years old not 25 will be back next year
4 August 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We're so happy to hear you received excellent service! We appreciate your kind words and look forward to welcoming you back next year for that 25-year milestone.
Kind Regards,
Chloe
Peter Best Insurance Services.
Dealt with motor insurance with…
Dealt with motor insurance with patients and understanding with an over 70s. Setting out options.
28 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear we could assist with your motor insurance needs and provide clear options. Thank you for your kind words!
Kind Regards,
Chloe
Peter Best Insurance Services.
Great service as always
Great service as always - always get good comms and reminders and all the staff are friendly and helpful - I think the prices are hard to beat - special call out for Richard in Multicar policies, who is knowledgeable, experienced and a great guy to chat to about older vehicles, while the computers are whirling away in the background
Thanks again!
3 August 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear about your excellent experience with us! It's wonderful to know that our communication, reminders, and friendly staff have consistently met your expectations. We truly appreciate your kind words about our pricing and the special mention of our team member's expertise and helpfulness with older vehicles. We value your continued support and look forward to assisting you again.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We are delighted to hear that you experienced efficient service throughout the process, from the reminder to your new policy. Thank you for your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
Clunky loading car info and photos
Website for loading up car info is a bit clunky and unfriendly,
Will not accept photos direct taken on a. IPhone and have to figure out how to convert them (being a senior a bit more difficult than expected)
28 July 2026
Reply from Peter Best Insurance Services
Hi,
We appreciate your feedback regarding the website's photo upload process. We understand that converting iPhone photos can be challenging, and we are actively working to improve the user experience for everyone.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
Thank you for your feedback. We are sorry that you felt your enquiry had not been responded to.
Our records show that we received your request to stop cover, and the policy renewal was subsequently cancelled in line with your instructions. Confirmation of the cancellation was then issued to you via email.
We apologise for any confusion regarding the status of your enquiry and understand how frustrating it can be if you are unsure whether your request has been actioned.
Thank you for bringing this to our attention, and we are sorry that your experience did not meet your expectations.
Kind regards,
Molly
Peter Best
Straightforward
27 July 2026
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to leave us a 5-star review, we appreciate it.
Kind Regards,
Chloe
Peter Best Insurance Services.
Easy to set up & lots of info given.
28 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that you found the setup process easy and that the information provided was helpful. Thank you for your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
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