Peter Best Insurance Services Reviews 

2,479
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and knowledgeable staff members who take the extra time to guide them through policy details with great patience and professional care. Many people also appreciate the highly competitive pricing and the efficient, hassle-free renewal process that makes securing vehicle insurance completely straightforward. However, some customers also noted frustration with complex online systems and website login issues that made digital document management quite challenging for them. Additionally, a few reviewers reported receiving unexpectedly higher price quotes or facing costly extra charges when attempting various policy updates.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that quotes are often cheaper than previous years and... See more

Service

People report positive experiences with service, often highlighting quick, smooth, and professional support.... See more

Staff

Consumers find staff to be positive, helpful, and friendly during every interaction. Reviewers frequently... See more

Customer service

Customers report overall satisfaction and appreciation for customer service. Reviewers frequently highlight... See more

User experience

Clients share positive opinions on user_experience, highlighting that the process is straightforward, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more

Company replied

Rated 5 out of 5 stars

Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more

Company replied

Rated 5 out of 5 stars

5 star service. Advisor really knew the subject and how to manage non standard enquiries. Really gave the confidence I was looking for and worked to give a great value quote and took the time to lo... See more

Company replied

Rated 5 out of 5 stars

A Peter Best computer offered a quote to renew my car insurance. I replied to the computer accepting the renewal quote. It invited me to pay the premium on line, which I did. Subsequently I received a... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,479)

1,214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice straightforward renewal

Nice straightforward renewal. Sensible premium, easy site to renew policy.
Been with you for several years and hopefully more to come.
Thanks.

17 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so pleased to hear that your renewal process was straightforward and that you found our site easy to use. We truly appreciate your continued loyalty over the years and look forward to many more. Thank you for your kind words!

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so pleased to hear that you found our product to be of good value and easy to use. Your positive feedback is greatly appreciated!

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars

Great price quick and easy totally…

Great price quick and easy totally trouble free service

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that you experienced such quick, easy, and trouble-free service at a great price. Thank you for your positive feedback!

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars

Very happy with the smoothness of my…

Very happy with the smoothness of my car insurance renewal . Hassle free

20 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so glad to hear your car insurance renewal was smooth and hassle-free. We appreciate you sharing your positive experience!

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars

A real breath of fresh air.

A real breath of fresh air.
Very polite and actually me feel like you wanted me as a customer even if i fo have some history of claims within the last 5 years.
Great price and service.

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so happy to hear that our service felt like a breath of fresh air for you! We truly value all our customers and are glad we could demonstrate that, even with your claims history. We appreciate your kind words about our pricing and service.

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars

Got a quote and choose your services…

Got a quote and choose your services within an hour great service thanks

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so glad we could provide great service and assist you quickly! We appreciate you choosing us.

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars

all done online no problem

all done online no problem

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so glad to hear that your online experience was seamless and trouble-free. We appreciate your positive feedback.


Kind regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

Excellent service

Excellent service

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

Thank you for taking the time to leave us a positive review; we appreciate it.

Kind regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

Competitive price…

Easy and helpful online purchase experience

19 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so pleased to hear that you had such a positive and helpful experience with your online purchase. Your feedback is truly valued!


Kind regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

No issues got hard copy of policy in…

No issues got hard copy of policy in post asap. Able to tax at local post office with paper copy.
Was the cheapest quote and easy to set up..

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so pleased to hear that you found the process of obtaining your policy straightforward and that you received your hard copy promptly. It's great to know that our service met your expectations for both ease of setup and value.

Kind Regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

No faff

No faff, real easy to fill out forms

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that you found our forms easy to complete. Your positive feedback is greatly appreciated, and we thank you for taking the time to share it.

Kind Regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

Easy to arrange

Easy to arrange, Quick and simple fast insurance, Way better than my last insurance company.

19 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that arranging your insurance was easy, quick, and simple. It's wonderful to know we've provided a better experience than your previous insurer.

Kind Regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

It was really easy to renew my classic…

It was really easy to renew my classic car insurance

15 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so pleased to hear that renewing your classic car insurance was a straightforward process for you! Thank you for sharing your positive experience.

Kind Regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

Good car insurance renewal price

Good car insurance renewal price. Good , polite service

15 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted you received a good renewal price for your car insurance and experienced polite service. Thank you for your positive feedback.

Kind Regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

Peter Best insurance is the best

Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender.
And at a very cost effective price.
The old war horse is back on the road and doing sterling service for this old war horse.

14 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

It's fantastic to hear that we could help get your classic ex-military Land Rover Defender back on the road at a great price. We're delighted to have been of service!

Kind Regards,
Chloe
Peter Best Insurance Services.

Rated 5 out of 5 stars
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so glad to hear that you found our service hassle-free and appreciated our pricing. We truly value your positive feedback.

Kind Regards,
Chloe
Peter Best Insurance Services.

Rated 4 out of 5 stars

Easy on-line transaction

Easy on-line transaction. Competitive price.

17 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are delighted to hear that you found our online transaction process easy and our pricing competitive. Thank you for sharing your positive experience with us.

Kind Regards,
Chloe
Peter Best Insurance Services.

Rated 5 out of 5 stars

Toyota Celica

All very straight forward, nice and quiick with all documents. Excellent email communication. Piece of mind and hassle free. Thank you.

15 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so pleased to hear that you found our process straightforward and efficient, and that our communication met your expectations. It's wonderful to know we could provide you with peace of mind.

Kind Regards,
Chloe
Peter Best Insurance Services.

Rated 5 out of 5 stars

Simply the best!

Peter Best... simply the best!

13 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so glad you enjoyed your experience! We truly appreciate your kind words.

Kind Regards,
Chloe
Peter Best Insurance Services.

Rated 5 out of 5 stars

Fast

Fast, smooth service. Thank you.

13 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so glad to hear you experienced fast, smooth service! Thank you for your wonderful feedback.

Kind Regards,
Chloe
Peter Best Insurance Services.

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