My car is now looking amazing. The company in Manchester were just 100%. The person who took the details of my accident was named Joshua and I found his attitude bad. I obviously bored him with my an... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Welcoming, friendly, kepted us informed of progress, met our timetable. Car was returned with job done to high standard and properly washed.
Company replied
After an unfortunate accident in my car and contacting you the whole process went smoothly . My car was picked up within 48 hours and repair shop kept my updated regularly. My car has just been return... See more
Company replied
From the start people were very helpful because I've not been involved in an accident for about 30yrs & didn't have clue what the process was. They got my works van repaired while I was holiday whi... See more
Company replied
Company details
Information provided by various external sources
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Contact info
United Kingdom
- kgmus.co.uk
4.1
Great
831 reviews
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My car was written off on March 6th
My car was written off on March 6th. Despite numerous emails, phone calls etc and a promise yesterday that my settlement would be paid into the bank urgently. Nothing happened. They do not care one single bit.
The Total Loss Team is a Total Loss!!!
7 April 2026
Unprompted review
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
The most stressfull time
It took almost a month to get my car repaired. It cost me £24 pounds to speak to the insurers.
Fromstart to finish it was so stressfull when it need not have been.
From having pay the excess and now finding out it will go against me on my next renewal is not good.
This bump was not my fault, somebody hit my car in a car park.
Will i insure with KPG again certainly NOT
21 February 2026
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Once the claim was approved all things…
Once the claim was approved all things was addressed
26 February 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
KGM are STILL abusing me
KGM are STILL abusing me. We have STILL not agreed a settlement after 15 months. Lied to the DVLA about this situation TOO. Apparently they MISTAKENLY told the DVLA that they owned the car when they DID NOT. This created issues for me with please transfer
3 March 2026
Unprompted review
STAY AWAY! Worst ever Insurance Company
I wish there was an option to give minus stars. KGM Underwriting has been one of the worst insurance companies I have ever dealt with.
It took an entire month just to get an estimate for my car, which is completely unacceptable. The whole process has been slow, stressful, and badly managed.
To make things worse, the repairers they use are even worse than the company itself, and my car is still with them with no proper progress or clear communication.
I have experienced misleading information and empty promises throughout the claim process. If you value your time, money, and peace of mind, avoid KGM Underwriting and look elsewhere for insurance. I would not recommend them to anyone.
16 March 2026
Unprompted review
Reply from KGM Insurance
Thank you for sharing your feedback and for bringing this matter to our attention.
At KGM, we strive to deliver a high standard of service, so we are sorry to hear that your experience did not reflect our usual standards.
We are reviewing the points you have raised in line with our complaints process. As this review is ongoing, we are unable to comment in detail at this stage.
You will receive a full response once our review has been completed.
Kind Regards
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Great all round service!
9 February 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Communication was terrible
Communication was terrible. I put in the details for the claim and heard nothing, so I emailed and got a very curt - it's been received. It was then a month before I was instructed to get an estimate at a repairer of my choice. I did this and submitted and a couple of weeks later the repairer contacted me to bring the vehicle in - nothing from the insurer. In over 30 years of motoring this is my first experience of needing to claim (not my fault) so I don't know if this is normal, but certainly not what I would expect for customer service.
18 February 2026
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Outstanding claims service
Outstanding claims service.
Called to report, the garage was appointed and in contact with me within 24-hours.
The garage then picked up my car, repaired it whilst i was in a hire car and returned mine when complete.
Couldn’t fault the whole service.
1 October 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Outstanding service
Everything went very smoothly and I was impressed with your service
10 December 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Top Quality services
Excellent communication. Friendly professionals. Sympathetic and kind attitude.
5 February 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
The process was quick and painless
3 February 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
All aspects brilliant!…
All aspects brilliant!…. Friendly and professional throughout. A superb job done on the car!
3 December 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Hassle free process
After the accident I was able to carry out everything by phone and email.
Also had the option of using my own repairers to do the job, also having a dash cam was an extra bonus. Repair is now complete and very happy with the whole process.
6 October 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM
A Happy ending
After a bumpy start, everything went smoothly and everyone involved have been very courteous and kind and I am happy to say that H Sampson Garage have been excellently my car was delivered back on the 12th December everything was don and it had also been valeted so yes everything was great, thank you.
11 December 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Very efficient and friendly staff and can recommend this company
Very efficient and friendly staff
16 December 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
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