Outdoorshop Reviews 

The refund issue I had previously has been successfully resolved, thank you very much.

I made a purchase on instagram an had at the end a subscribition to this site and they somehow can't rewoke this.
This site is surely in unclean bussines

I have no memories to ever subscribe to this website. When I realised, already 141 euros was charged. I tried to unsubscribe and use the credit. When using the credit, even if I carefully did that from my phone where the mention of new subscription were not mentioned (it was the case on a computer), I have be registered again ! Finally I had to pay fees to stop the subscription. A real nightmare

Ann from customer service helped me today for providing the refund of my money

I had some issue reported and I received a call from Zoe (customer support) and resolve the issue upfront!

The company have reached out to me after a long time and apologised for not seeking to help me resolve the issue I had reported earlier. They have cancelled my subscription as per my request and offered to process a refund after my acknowledging their effort, which I am. I am looking forward to the complete resolution of this issue, (the refund). Thank you to the kind lady that took the time to get in touch and find a way to help.

Wasn’t able to place any orders with my account credit, but was finally contacted and advised that I would be fully reimbursed my credit value back in compensation for the issue.

Each time I have had to contact the company they have always responded promptly and done their best to sort any problems out.
Goodwill gesture also made along with refund.

I too saw the pushchair advertisement and purchased after reading reviews. I have contacted customer support and they are refusing to refund my £29.99 . They have also tried to take a further £40 from my card which my bank alerted me of so I was able to stop.
DO NOT USE THIS COMPANY

1/5/24
The company have reached out to me and have offered to refund my £29.99 . Thank you for this

Scam and fraud!

disgusting!

Thought I was buying a pram. Thousands of reviews so looked trustworthy and now I’ve ended up being signed up to some membership for outdoor equipment. No pram has actually been ordered but they have taken 29.99 from me!

Tried to speak to their online chat person who was useless.

Email has been sent asking for a full refund!

Should be ashamed of themselves.

Appalling. I purchased an item advertised for £9.99 to discover within moment that this is a membership club that buys you credits. I cancelled the membership and product with immediate effect (within 5 minutes of activity) and a live webchat with 'support' - only to find out that the amount has still gone through my credit card and 'no future amounts' will be deducted. Despite contact their support team again - there has been no resolution and I am still out of pocket for a purchase made under false pretences.
26/3/24 Updated: Since my initial review I must give Outdoorshop a degree of credit as they have made further contact with me directly with the intention of issuing of full refund - upon which I will update my review accordingly.
29/3/24 Updated: Having been in further discussion with the the customer support team, they have indeed expeditiously refunded costs incurred as promised. Thank you for looking into the matter which has now been amicably resolved.

Was on Instagram and there was an advertisement stating you could win a Marc Jacob bag…I apparently won and all I had to do was put down my details and confirm my email to get my prize. It took me to a payment window for which i assumed was for shipping as paid it. Next I had to pay another amount and lo and behold I was subscribed to two accounts the Outdoorshop club and Shopforgamer. I questioned why and wanted to know what about the supposed winning. They subsequently cancelled my memberships which I hadn’t even set up to and said that they won’t be charging me anymore.
What about the money that’s already been paid? What about the supposed prize! They claim they never advertise on Instagram nor would they put up a prize as such, well that’s a lie because if they supposedly didn’t know why was I an all of a sudden member to their businesses.
Both companies have the same email structure and same cancellation email just with each of their companies names.

I’m sending out a warning to people that these two are cons you won’t win anything but you will be subscribed unknowingly to something you never even wanted.

After unwittingly signing up to this "club" I ended up paying 5 monthly payments of approximately £6.70 before cancelling the monthly payments. This bought me 40 credits for their online store. I have since tried to place orders 11 times, with over 20 varying items, but each and every time my order is cancelled stating the items are out of stock. I have spoken twice to customer service who simply say "stock is being updated constantly, please try again later". I have done this several times but again every order I place is cancelled. It appears they take your money and then do not allow you to spend the credits you have bought.
I have since had further contact with customer service who have since resolved my issue satisfactorily.

Not what I wanted after complaining and discussion with someone from the team a refund was given. All resolved

I was charged £6.69 and earlier £6.81 for what I am told was a subscription which I was not made aware of at the time of registering on the site. After much wrangling I received an assurance these would be refunded and my account cancelled. This is an appalling business practice. I would warn any against this site and the storytoysclub.com which appears to part of the same bunch of scammers. I say this as I was dealt with by the same two uncooperative agents Bryan and Jose on each site.

After a misunderstanding I received great customer service and my issue was resolved quickly. Many Thanks