New Home Quality Control LTDReviews 

355
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professionalism of the staff, who are described as knowledgeable, friendly, and efficient. Many highlight the thoroughness of the inspections, with detailed reports provided quickly, often within 24-48 hours, which proved invaluable for identifying issues that customers would not have noticed themselves. The value for money is frequently mentioned, with people feeling the cost was well justified by the discoveries made and the peace of mind gained. However, some people were dissatisfied with the service, mentioning poor communication and unresponsiveness to basic questions. There was also occasional confusion regarding scheduling and appointment times.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the thoroughness and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick turnaround for... See more

Value for money

People report positive experiences with value for money, consistently stating that the service is well worth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highli... See more

Rated 5 out of 5 stars

Highly recommend new home quality control. Stefan was friendly professional and knowledgeable in explaining his findings. Thankfully our inspection report did not include any major issues for our Tayl... See more

Rated 5 out of 5 stars

The booking process was straight forward. I received the quote quicker than expected. They managed to offer me an appointment within a few days despite the short notice. Visit went smoothly, received... See more

Rated 5 out of 5 stars

Helen was very thorough during her visit for our post-completion snagging. She took her time to evaluate both external and internal snags, taking photos along the way. We were very impressed by the fi... See more


Company details

  1. License Bureau

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(355)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great service

A great service, definitely worth the money! We got our report back super quick and managed to get it sent off before our completion. I would recommend this company to everyone! Smooth, easy and hassle free! Thank you guys!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Received five star service from this…

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highlighting over 100 issues) many I wouldn’t have noticed myself. Am so grateful as the builders now have a very comprehensive report with photographs. Am considering asking Helen to return to undertake a re inspection after works have been carried out. I truly believe this report has given me the leverage I need to make sure new build is in a much better condition ahead of completion date. Whilst this may appear a lot of money, it is money very well spent.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy and responsive process from quote…

Easy and responsive process from quote to report. Reasonable price and flexible where possible on snagging date. Reports are well detailed and highlight every issue. I noticed a few bits when I had a walk round with builders and I wouldn't have noticed most of the items identified. Glad I paid for this service.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended if you need a pre completion inspection. Managed to find 52 issues with my new build home. Some of the issues I would not have found myself, as I would need to know the regulations. I would use them again. The report was detailed and included photo evidence.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Recommended Quality Control Checks

Very quick and professional responses. Survey was extensive and highlighted cosmetic issues that would not have been actioned until after completion of the sale otherwise including glazing issues that required attention before move in date

8 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently used Glen for a snagging…

I recently used Glen for a snagging inspection on my new build home, and I couldn’t be happier with the service. Glen was professional, knowledgeable, and incredibly thorough throughout the entire process. He identified a number of issues that I would never have noticed myself and provided a detailed, easy-to-understand report complete with photos and clear explanations.

His expertise gave me confidence when dealing with the developer, and the inspection has undoubtedly helped ensure my new home is finished to the standard it should be. Glen was also friendly, punctual, and happy to answer any questions I had.

I would highly recommend Glen to anyone purchasing a new build property. The snagging inspection was worth every penny and provided real peace of mind.

Thank you, Glen, for your excellent work!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

New build snag report

Thank you so much to Helen for coming out and conducting our snag report. We received the report the next day and I was very impressed with all the detail and the quality of the report.
Thank you once again and I definitely recommend New Home Quality Control for your new build snag report!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Had my new build inspected by Helen who…

Had my new build inspected by Helen who was happy to answer all my questions and take my concerns into account. Super friendly and very thorough inspection and finding things that I wouldn't have even thought to check. Had the report back super quick too. Fantastic and will be back to use this service again if I need it.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely worth the money, extremely detailed and professional

Orlando was brilliant, conducted an extremely detailed inspection identifying issues I would have never picked up on myself. As a first time buyer, new build especially, I was not confident what to look for. Orlando provided me an extensive report within 24 hours of inspection and quoting NHBC standards required when identifying particular snags

Well worth the money and highly recommend to any buyer! You will not regret it!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

We booked the post-completion inspection via their online booking system, 2 weeks prior to our completion date. A day before our inspection date, Cameron got in contact to introduce himself and confirm the details.

He arrived on time and got straight to work, completing a thorough check of the property inside and out, which was then detailed in a report delivered to us in good time via email. Not only did he do a great job, he also took the time to ensure our developer provided us with the correct documentation, which in this case was brilliant because we were in fact missing a proper compliance certificate.

Would recommend.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Thorough inspection and excellent service

We had a really positive experience with New Home Quality Control and would definitely recommend their service to anyone purchasing a new build home.

The booking process was straightforward and well organised, and communication throughout was clear and prompt. The inspection itself was carried out professionally and thoroughly, which gave us real confidence in understanding the condition of the property before fully settling in.

The report was detailed, easy to follow, and highlighted both minor and more important issues clearly. It’s been extremely useful for us as we work through items with the developer and get everything resolved early on.

We also appreciated how quickly the report was turned around after the inspection, allowing us to review everything without delay.

Overall, a very valuable service and well worth it for the peace of mind it provides when moving into a new home.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant communication and thorough, detailed reports

New Home Quality Control have been brilliant to deal with throughout this process. They have been accommodating and understanding when some issues arose with access and have completed the snagging on the date and time agreed with a report being received incredibly quickly afterwards. The report is thorough and has highlighted many things which we couldn't have identified ourselves. The photos and comments are clear and very helpful.
Booking was also very simple.
I cannot recommend NHQC more, prompt communication throughout. Thank you very much!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Highly recommend this service for new build properties within their 2 year warranty for peace of mind. My inspector Helen was very polite, professional and thorough.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Would Highly Recommend!!!!

It’s our first home and we had no idea what faults to look for when buying a house, however booking an inspection made it so much easier. There are faults I would have no idea existed without an inspection. (Paul) was really helpful, he kept me updated constantly with what was going on and what times he arrived and left, with updates how it went and everything else. I would highly recommend to anyone buying a new home to use New Home Quality control. If I was ever buying another new home I would 100% book again. Thanks so much for the help!

20 May 2026
Unprompted review

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