We have had a great experience with Bellway homes so far. Our sales rep Cody has been amazing and has helped us massively throughout our home buying journey, answering all our questions! The assistant... See more
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We only just moved into our new build home . The service from start to finish has been incredibly . A very special thank you to Tracey Curaba , Lottie Maria and the site manager Adrian here on Roun... See more
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Helen and Andrew have been very helpful in the process of buying and moving into our new home. We are over the moon with everything. The site team and site manager Conan have been incredible with answ... See more
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Bellway (Cody) in Chellaston (Vita) Derby, were brilliant throughout our move into our new build. We was receiving calls at least once week right up to our completion date. I couldn't have wished for... See more
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Company details
About Bellway
Written by the company
Welcome to the official Trustpilot page for Bellway, one of the UK's leading housebuilders.
Britain needs more homes, and at Bellway we’re rolling up our sleeves to help make that happen. But building at scale doesn’t mean everything should look the same. We believe every home should feel unmistakably yours, so we give our customers choices that let your personality shine through.
From the first sketch to the final flourish of the paintbrush, we think about the details that make life flow, where the morning sun lands on your breakfast table, how rooms work for everyday living, and how green spaces spark neighbourly chats.
Every decision is shaped around creating a place our customers are genuinely proud to call home.
And because a great home should last, we’re focused on the future too. We use sustainable materials and forward‑thinking technology to create homes that are comfortable, efficient, and ready for whatever comes next.
Bellway. Feels like home.
With energy efficiency as standard, a range of affordable buying schemes to choose from, and over 250 charming developments spread across England, Scotland and Wales, it couldn’t be easier to find the perfect home for you.
Find my home Why buy new? stories from our customers Customer support
Contact info
Bellway, Woolsington House, Woolsington., NE13 8BF, Newcastle upon Tyne, United Kingdom
- 0191 217 0717
- www.bellway.co.uk
4.4
Excellent
7K reviews
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Lee was very helpful and supported…
We recently moved into our new Bellway home and had a really positive experience from start to finish.
A big thank you to Lee and the whole team for their support throughout the process. They were always helpful, made us feel comfortable, and took the time to explain everything clearly so we fully understood each step.
We’re very happy with our new home and truly appreciate all their help!
10 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing customer service
My experience with Bellway so far has been absolutely seamless. From day one, just looking around for more information, to reserving a plot and organising all the finishing touches, my sales advisor Chloe has been incredibly helpful. She has gone the extra mile for me, communicated clearly and consistently and has been an absolutely joy to talk to. I couldn’t ask for someone better to guide me through the process. Very grateful and excited to move into my new home, thanks to Chloe!
16 April 2026
Unprompted review
Reply from Bellway
Hello, and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor Chloe! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex
Dont buy flat from them
Dont buy flat from them. 1 they have contract with building managment companies and if you want to change the ecompany they will not allow to do that.2 belive me building managment company they provide you will only take your money and dont care about building. 3 flats looks nice for first few montsh then you will see how big mistake you have done. I asked you many times for help with our building mold is on stairs in flats , roof is leaking and their building managment company Remus doing nothing.
Any way if anyone want to see Bellway buildings come to Portman road reading see building inside ask people in this area what do they think about those flats :D. Do proper reserch. at the end of the day you will save lots of money. I dont know what i will do with my flat, i will try to sell it , but i will lose money on this deal .
Good luck If you decided to buy flat from this company. If your building managment is Remus you are proper f..
Why 2 , 1 star is becoise bellaway dont know how to build properties, and second for their connections with Remus another amaizing company.
And bellaway dont even bother to answer me i will not read your BS .
15 April 2026
Unprompted review
Bellway reservation process
We have recently reserved a plot with bellway.
Jan has been brilliant throughout the process, providing us with regular updates and explaining the process of the sale with us.
10 April 2026
Reply from Bellway
Hello Andy, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam
Reply from Bellway
Hello Alison, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam
Reply from Bellway
Hello Anthony, thank you so much for your kind words! We wish you all the best in your new Bellway home. Thanks again, Sam
Bought a new build on the hartwell park…
Bought a new build on the hartwell park site and the new site manager mark mcgravey is a legend the help and service he is providing the site is amazing I’d definitely recommend anyone buying on this development
15 April 2026
Unprompted review
Reply from Bellway
Hello Martin, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam
Ferry Grove Renfrew, Very poor Site Management
Ferry Grove Renfrew site. Ashberry / Bellway
Very poor customer service. Reported issues are just ignored or signed off by site as completed.
Very poor quality finish.
Site Management have no intentions of addressing complaints.
I would not recommend this company.
I have followed the complaints processes for Bellway, but I get the impression that I’m seen as a problem.
2 March 2026
Unprompted review
Reply from Bellway
Hello Dougie, and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please.
Please be assured that your concerns will be passed along for investigation to the relevant Customer Care team, once you provide all the requested information. Many thanks, Team Bellway
Michelle from Falcon Grove development…
Michelle from Falcon Grove development in Newcastle was so helpfull and considerate (we are in our 70s) answering our endless questions and explaining everything. Five stars from me!
11 April 2026
Reply from Bellway
Hello Dave, thank you so much for your kind words! We wish you all the best in your new Bellway home. Thanks again, Sam
Reply from Bellway
Hello Cameron, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam
Alice Hampton sales for pinewood…
Alice Hampton sales for pinewood grange, was very helpful and always went that extra mile. Chris site manager also went the extra mile.
13 April 2026
Reply from Bellway
Hello Lee, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Pinewood Grange. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Ivo
It’s was a great experience
It’s was a great experience. Lovely my new home 🏠 everything was done just like it’s in the show room 😍😍😍 highly recommend
11 April 2026
Reply from Bellway
Hello Mary, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Ivo
Reply from Bellway
Hello, and thank you so much for taking the time to leave this fantastic review! We wish you all the best in your new Bellway home! Thanks again, Sam
6 Gutsell Grove
From the outset, Mark and Alison in Sales have been friendly, kind, helpful and seem to genuinely care. They are both always very welcoming and nothing seems too much of a problem. Adam the site manager has also been great; friendly and helpful. The finishings manager was also very helpful. So, the team have been excellent and Ali and I feel very welcomed here and are enjoying the house. Many thanks! Roger and Ali
11 April 2026
Reply from Bellway
Hello Roger and Ali, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Ivo
The house is finished to a poor…
The house is finished to a poor standard. Too many snags to list and overall a poor quality home. Rushed and poorly finished. Mould on the skirting boards and I have to clean every day. Not happy with this at all.
1 April 2026
Reply from Bellway
Hello Raymond, and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive.
Please be assured that your concerns have been passed along for investigation to the relevant Customer Care team.
Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Bellway
Our Wonderful Bellway experience.
We were guided through the whole process of selling our old house and purchasing a brand new Bellway property by the wonderful team of Gary and Georgia at Radley Reach Abingdon.
They have been so helpful and accommodating to us. We look forward to continuing the great relationship with them while the site developes. We are very pleased with our new home.
10 April 2026
Reply from Bellway
Hello Reginald, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Radley Reach. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Ivo
I had a great experience purchasing my…
I had a great experience purchasing my new home (Plot 193 at Vita). The whole process from reservation to completion was smooth and well organised. The team was very supportive and always happy to answer any questions I had along the way.
A special thank you to Cody, who was incredibly helpful throughout the journey. Communication was clear, professional, and friendly, which made the whole experience much less stressful.
I’m really happy with my new home and grateful for the support I received. I would definitely recommend this company to anyone looking to buy a property.
29 March 2026
Reply from Bellway
Hello Ali, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam
Good house and Good support
The quality of house is good, and the support I received from the site, sales and the other teams of Bellway was very ggod.
29 March 2026
Reply from Bellway
Hello, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam
Sales office staff were great.
Friendly welcoming staff, very knowledgeable, always kept us informed on what was happening
11 April 2026
Reply from Bellway
Hello, and thank you so much for your kind words! We wish you all the best in your new Bellway home. Thanks again, Sam
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