Snag My New Home Reviews 404

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and thoroughness during inspections, often highlighting their polite and courteous demeanor. The booking process is frequently described as easy and smooth, with many appreciating the quick and efficient communication. People also value the detailed and comprehensive reports provided, which include images and explanations, giving them peace of mind during the moving process. However, some customers were dissatisfied with the quality of the service, noting that some inspectors missed significant issues or were not thorough enough. A few people also felt that the customer service was unhelpful and unprofessional when problems arose, with some experiencing delays or issues with rebooking appointments.

What people talk about most

Service

Clients share positive opinions on service. Many reviewers praise the thoroughness and professionalism of the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers found the online booking process to be... See more

Quality

People report ambiguous experiences with quality. Many customers praise the thoroughness and detail of the... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report positive experiences,... See more

Based on these reviews

Rated 5 out of 5 stars

Booking really easy. Affordable, reasonable and competitive pricing. Everything was clearly explained ahead of the process. Took 1.5 hours in total and they found 50 Snags, 47 of which are being recti... See more

Company replied

Rated 5 out of 5 stars

Waseem showed up on time and well-prepared. He explained the process to me and what's considered industry tolerance for snags. He wore shoe covers and worked carefully around all my stuff and boxe... See more

Company replied

Rated 5 out of 5 stars

Having been advised to get a Snagger as buying a new build I was given the details of Snag My New Home. The Man that came was very nice and polite. So worth the money and have since recommended him to... See more

Rated 5 out of 5 stars

Having brought a new build I was advised to get a snagging survey, Snag My New Home came up and after looking at the cost and what’s included I decided to book. Availability was good! My surveyor tu... See more

Rated 5 out of 5 stars

Waseem was extremely thorough in his inspection and the report was generated extremely quickly. We now have peace of mind now knowing that all snags have been identified and once fixed, that our hous... See more

Company replied

Rated 5 out of 5 stars

Based in Aylesbury and very pleased with the service, Lina & team were professional, and Waseem the snagger was very attentive & thorough. He captured all the issues me and my partner did not spot and... See more

Rated 5 out of 5 stars

Found the booking process really easy. When the surveyor came round, he was polite and courteous. He did a very thorough job, and found things that we didn't see after living here for several weeks!... See more

Company replied

Rated 5 out of 5 stars

We recently had our new-build home inspected, and the whole experience was genuinely impressive. The inspector turned up on time, came fully prepared, and talked us through everything as they went... See more

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Rated 5 out of 5 stars

I had a fantastic experience using snagmyhome. The team was incredibly efficient, friendly, and supportive throughout the entire process. Everything was handled smoothly and professionally, and they a... See more

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Rated 5 out of 5 stars

We recently had our new-build home professionally snagged, and the experience was excellent from start to finish. The inspector arrived on time, fully prepared, and walked us through every step of... See more

Company replied

Rated 5 out of 5 stars

Snag my new home we’re a delight to work with. From accommodating my date changes to providing me with a detailed report less than 24hours after my slot! I would recommend them again and again. The co... See more

Company replied

Rated 5 out of 5 stars

Great service from Snag My New Home. The process was smooth from start to finish—no issues at all. The snagging report was clear and delivered quickly. Would definitely recommend to anyone buying a ne... See more

Rated 5 out of 5 stars

I had booked them for my post sagging inspection. The inspector came on time and shared the report within 24 hours as committed. Very detailed and efficient service of them. I will recommend to other... See more

Rated 5 out of 5 stars

Incredible service from these guys - Lina was the most responsive person on WhatsApp that I have ever encountered and Elijah was professional down to a T during the snagging. He ran me through the sna... See more

Company replied

Rated 5 out of 5 stars

Has been a very smooth process from initial enquiry to receipt of the snagging report. Can't fault the professional and knowledgeable team. Paul came out to undertake the snagging inspection and was v... See more

Rated 5 out of 5 stars

I’m extremely impressed with the snagging inspection. The inspection was thorough, professional, and carried out with great attention to detail. Everything was clearly explained, and the report was ea... See more

Company replied

Rated 5 out of 5 stars

Our experience was great, Waseem was friendly and proactive and didn’t disturb us throughout the process. His attention to detail was fantastic! Thank you so much

Company replied

Rated 5 out of 5 stars

Waseem was very thorough and the snagging report proved this. The report is very well put together with images and explanations on each snag. Highly recommend.

Rated 5 out of 5 stars

Elijah was professional, diligent, and I was genuinely shocked how many snags were found (187) which the developer has been working through since.

Company replied

Rated 5 out of 5 stars

I recently hired Snag My New Home for a snagging inspection of my new property, and I couldn’t be more impressed with their service. The team was highly professional, extremely thorough, and demonstr... See more

Company replied

Rated 5 out of 5 stars

I booked our appointment with ease via the website and within a few minutes, I received a WhatsApp and email confirming my booking. On the day of inspection itself, customer care reached o... See more

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Rated 5 out of 5 stars

Great service with really clear communication and a very comprehensive snagging report. Our builders are now working on fixing all the faults. Thanks to Waseem for the professional manner and comprehe... See more

Rated 5 out of 5 stars

Really smooth process for getting the appointment booked (with confirmation over email and WhatsApp), and a very thorough and efficient appointment process with report emailed over shortly afterwards.... See more

Rated 5 out of 5 stars

Snag My New Home were great. I needed an appointment at short notice and they were able to accommodate me. The ‘snagger’ came and did a thorough job. The detailed report came through the next day. Wou... See more

Rated 5 out of 5 stars

They were really great and thorough with the inspection of my new build flat. I whole heartedly recommend them.

Company replied

Rated 5 out of 5 stars

Very easy to book and professional survey, with a clear report (pictures help too).

Company replied

Rated 5 out of 5 stars

Snag my new home provides excellent experience for me with their professional service, they also provides me a quick and detailed report.

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Rated 5 out of 5 stars

From the second we enquired we were very impressed how quick and efficient snag my new home were, we booked in and had support threw WhatsApp from the get go, on arrival waseem was very friendly and a... See more

Rated 5 out of 5 stars

Wasim was very friendly and answered all of our questions. Also happy with how the inspection was done and report was given in promised time frame. Overall happy with the service

Rated 5 out of 5 stars

Was recommended to get a Snagging report as buying a new build by my mortgage broker. Snag my new home were easy to book, good communication, efficient and provided report in a timely manner... See more

Rated 5 out of 5 stars

Truly great experience I had using snag my new home starting with their simplified online booking process, responsiveness, professionalism and quality reporting. Happy overall with the level of servic... See more

Rated 5 out of 5 stars

Reasonable price, and the snagging report was thorough. The snagger did a good job of explaining the entire process, and was very courteous. Would recommend!

Rated 5 out of 5 stars

We had such an amazing experience with this company; a super helpful service support, reliable and friendly!

Rated 5 out of 5 stars

Great service starting from the easy booking process. The surveyor arrived on time equipped with all of the necessary equipment. He was respectful of our home, he removed his shoes and made sure he is... See more

Rated 5 out of 5 stars

Waseem conducted an incredibly detailed inspection of the apartment, showing impressive attention to detail at every stage. Each area of the property was carefully examined, and the Snag My New Home r... See more

Rated 5 out of 5 stars

As first-time buyers using a professional snagging service, we couldn’t have made a better decision. With the overwhelming workload that comes with moving home, handing over the inspection to a... See more

Rated 4 out of 5 stars

We had our property snagged ahead of moving into our new build to take the pressure off doing this ourselves when we moved into the property. One less stress! Following the report issued by ‘Snag My N... See more

Company replied

Rated 1 out of 5 stars

We recently had a snagging survey done for our 3-bed new build flat, hoping for peace of mind in case we missed anything. The website advertised that the survey would take around 4 hours, but the... See more

Company replied

Rated 1 out of 5 stars

It was just a waste of money. Overall a negative experience. First, they cancelled appointment on the day via a text message and when they eventually did the snagging it was well below expectations w... See more

Company replied

Rated 1 out of 5 stars

Less than one hour service charged 350 pounds. Misleading by a single flat fee for pre and post investigations. Customer service is awful. No respect at all even using the word “your brain needs to ge... See more

Rated 1 out of 5 stars

I paid £425 for a full snagging inspection of my 4-bedroom house by Waseem from Snag My New Home, but the service was very disappointing. Many key areas promised on their website were misse... See more

Company replied

Rated 3 out of 5 stars

Twice I booked this company to survey my new home, and twice they cancelled on the day of survey, citing no surveyor available, pity they didn’t advise that when I was booking and paying for it, they... See more

Company replied

Rated 1 out of 5 stars

⭐ 0 Star My experience with this company was extremely disappointing. I would strongly advise others to look elsewhere based on what happened during my inspection. My original appointment... See more

Company replied

Rated 4 out of 5 stars

Unfortunately the first appointment we had booked the snagger who came out refused to snag the property because it was ‘not finished’ - however judging by the pictures we were sent, and the f... See more

Rated 1 out of 5 stars

Extremely poor snagging service. Avoid. I booked SnagMyHome for snagging my 2-bed, 2-bath new-build flat in Silkstream, Hendon, and the experience was deeply disappointing. The inspector... See more

Company replied


Company details

  1. Home Inspector
  2. Building Inspector
  3. Real Estate Surveyor
  4. Surveyor

Written by the company

Snag My New Home is one of the leading, independent and professional snagging survey companies, offering snagging inspection services throughout England since 2018. Our Inspectors are RPSA or RICS accredited. We will inspect your property exhaustively inside and out including loft, garden, garages, etc. Hire us to get peace of mind and protect one of your biggest life investments. Your satisfaction is paramount to us and we will do our best to provide you top notch services. Please note, your developer is liable to fix all out of tolerance range snags up to 2 years after your purchase. Last but not least, we are the only company in the UK, who are offering Pre and Post completion inspection in one visit for one flat rate, which includes ALL. No extra or hidden charges.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

404 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Very good experience

Wasim was very friendly and answered all of our questions. Also happy with how the inspection was done and report was given in promised time frame. Overall happy with the service

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Reasonable price

Reasonable price, and the snagging report was thorough. The snagger did a good job of explaining the entire process, and was very courteous. Would recommend!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Snagging for a New Build

Was recommended to get a Snagging report as buying a new build by my mortgage broker.

Snag my new home were easy to book, good communication, efficient and provided report in a timely manner.

Pointed out snags that I would never have known about.

Representative was polite and punctual.

A worthwhile exercise for peace of mind.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional, quick and thorough

Waseem showed up on time and well-prepared. He explained the process to me and what's considered industry tolerance for snags. He wore shoe covers and worked carefully around all my stuff and boxes (I had just moved in), which I appreciated. He came on Friday morning and I had the pdf report to hand to the developer by Monday morning. Lina at base was also responsive and helpful e.g. I noticed something missing on the report and she sent me an updated version within a few hours.

I was disappointed with the results of the survey - way more snags than I expected as a new build buyer (65!). But that's the industry, I guess - and I wouldn't have known about half of them without getting these guys in. Waseem knew all the areas where developers cut corners that aren't obvious to non-experts. My developer is working on fixing them now.

Thanks 🙏

6 March 2026
Unprompted review
Snag My New Home logo

Reply from Snag My New Home

Thank you for your kind review, Dominic. We’re pleased to hear that the inspection process and explanation of industry tolerances were helpful, and that the report enabled you to raise the issues with your developer promptly.

We also appreciate your kind words about our team’s support. Thank you for choosing us, and we wish you all the best in your new home 🙏

Rated 5 out of 5 stars

Exceptional service and quality output

Truly great experience I had using snag my new home starting with their simplified online booking process, responsiveness, professionalism and quality reporting. Happy overall with the level of service provided and I would definitely recommend snag my new home to family and friends.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Snag My New Home were great

Snag My New Home were great. I needed an appointment at short notice and they were able to accommodate me. The ‘snagger’ came and did a thorough job. The detailed report came through the next day. Would recommend.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Waseem conducted an incredibly detailed…

Waseem conducted an incredibly detailed inspection of the apartment, showing impressive attention to detail at every stage. Each area of the property was carefully examined, and the Snag My New Home report was clearly organised by room, making it straightforward and easy to follow. It also included clear photographic evidence to support every issue identified.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

As first-time buyers using a…

As first-time buyers using a professional snagging service, we couldn’t have made a better decision. With the overwhelming workload that comes with moving home, handing over the inspection to a qualified expert gave us complete peace of mind.

Paul carried out an exceptionally thorough inspection — nothing was overlooked. What truly impressed us was his meticulous attention to detail. Watching him check every single socket to ensure it was perfectly level showed the precision and care that defines true professionalism.

The report was comprehensive, clear, and incredibly detailed. The service was absolutely worth the investment and has given us confidence that our new home meets the standards it should.

Highly recommended.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service starting from the easy…

Great service starting from the easy booking process. The surveyor arrived on time equipped with all of the necessary equipment. He was respectful of our home, he removed his shoes and made sure he is careful while working. He was very thorough and courteous. His report identified many key issues that I would not have noticed on my own. The report was thorough, well presented and easy to comprehend. Highly recommended!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional service

Elijah was professional, diligent, and I was genuinely shocked how many snags were found (187) which the developer has been working through since.

19 December 2025
Unprompted review
Snag My New Home logo

Reply from Snag My New Home

Thank you for your kind feedback, Joe. We’re pleased to hear Elijah’s diligence helped uncover those issues and support the developer in addressing them. Wishing you all the best in your new home.

Rated 4 out of 5 stars

After Sales Care

We had our property snagged ahead of moving into our new build to take the pressure off doing this ourselves when we moved into the property. One less stress! Following the report issued by ‘Snag My New Home’ we had a couple of follow up queries. This is where I was really impressed with the team. The aftercare was really helpful, with quick responses that resolved our issues without fuss. Thank you to the team who completed the snagging and for a positive customer experience.

24 November 2025
Unprompted review
Snag My New Home logo

Reply from Snag My New Home

Thank you, Mathew, for your kind feedback. We’re really pleased to hear that our aftercare support and prompt responses helped resolve your queries smoothly. Wishing you all the best in your new home, and thank you for choosing Snag My New Home.

Rated 5 out of 5 stars

Found the booking process really easy

Found the booking process really easy. When the surveyor came round, he was polite and courteous. He did a very thorough job, and found things that we didn't see after living here for several weeks!
Would recommend

29 December 2025
Unprompted review
Snag My New Home logo

Reply from Snag My New Home

Thank you, Stu, for your great feedback. We’re glad you found the booking process easy and the inspection thorough. We really appreciate your recommendation and wish you all the best in your home.

Rated 5 out of 5 stars

I’m extremely impressed with the…

I’m extremely impressed with the snagging inspection. The inspection was thorough, professional, and carried out with great attention to detail. Everything was clearly explained, and the report was easy to understand, well-structured, and very comprehensive. Issues I would never have noticed were identified, which gave me real peace of mind. Excellent service from start to finish — I would highly recommend this snagging inspection to anyone buying a new build.

24 December 2025
Unprompted review
Snag My New Home logo

Reply from Snag My New Home

Thank you, Bradley, for your fantastic feedback. We’re delighted to hear you found the inspection thorough, clear, and reassuring. Your recommendation means a lot to us — wishing you every happiness in your new home.

Rated 1 out of 5 stars

Extremely poor snagging service

Extremely poor snagging service. Avoid.

I booked SnagMyHome for snagging my 2-bed, 2-bath new-build flat in Silkstream, Hendon, and the experience was deeply disappointing.

The inspector was in and out in under 40 minutes, which is wholly inadequate for a property of this size. He missed major issues, including significant flooring defects and a faulty heating—both of which were later identified during a second snagging inspection from another snagger(plus more issues reported).

Worse, I had to explicitly point out several issues myself and ask him to include them in the report. This seemed to irritate him, which is unacceptable—this is precisely what the service is meant to cover. The overall approach felt more aligned with a builder’s perspective than a homeowner’s, offering minimal protection or reassurance for the buyer.

For instance, I told him the bathroom sliding door was not level and uneven, to which he started to fix it instead of reporting in the snag (HIGHLY UNPROFESSIONAL)

Because of this poor service, I had to pay an additional £380 for a second snagging inspection, and the difference in quality was stark. The second report was thorough, detailed, and professional, and caught multiple serious major and minor issues that SnagMyHome completely overlooked.

My recommendation: avoid SnagMyHome at all costs. You will likely end up paying twice anyway. Save your money and go with a snagger who actually spends the time required and advocates for you, not the builder.

25 November 2025
Unprompted review
Snag My New Home logo

Reply from Snag My New Home

This review is misleading and factually inaccurate.

As clearly stated in our booking confirmation before the inspection, there is no fixed inspection duration. Time on site depends on the property’s size and, more importantly, its condition. In this case, the flat was in excellent condition, which is why only around 40 legitimate snags were identified and the inspection was completed efficiently.

Claims that “major issues” were missed are unsupported. No evidence or second report was ever provided to us for verification. Assertions made after the fact, without documentation, do not make them true.

The suggestion that our inspector acted unprofessionally is also incorrect. We do not carry out repairs; any minor adjustment made was done transparently and in the client’s presence, not in place of reporting defects.

It is also worth noting that the client did not raise any concerns with us directly, despite our clear aftercare process. Posting a one-star review without first allowing us the opportunity to review or respond is disappointing.

We stand by the inspection, the report issued, and the professionalism of our inspector. This review does not reflect our service standards or the experience of the vast majority of our clients.

Rated 3 out of 5 stars

Use a local surveyor. It’s easier.

Twice I booked this company to survey my new home, and twice they cancelled on the day of survey, citing no surveyor available, pity they didn’t advise that when I was booking and paying for it, they were quick enough to take the money online. We eventually used a local company who did an excellent job.

20 December 2025
Unprompted review
Snag My New Home logo

Reply from Snag My New Home

Dear Bruce,

Thank you for your feedback. We have a clearly displayed coverage page on our website where customers are asked to check service availability before booking.

Your first booking was cancelled and fully refunded after confirming that your property is outside our coverage area. Unfortunately, a second booking was later made for the same address, which again had to be cancelled for the same reason. Thank you!

Rated 5 out of 5 stars

Very pleased & great service- Aylesbury based

Based in Aylesbury and very pleased with the service, Lina & team were professional, and Waseem the snagger was very attentive & thorough. He captured all the issues me and my partner did not spot and we're glad he did. Thanks to the team for our report, we would definitely recommend for the Aylesbury and surrounding areas.

13 December 2025
Unprompted review

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