New Home Quality Control LTDReviews 

358
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism and thoroughness, often highlighting the detailed inspections and comprehensive reports provided. The staff members are frequently described as friendly, knowledgeable, and accommodating, making the entire process smooth and reassuring. Many people found the service to be excellent value for money, noting that the cost was well justified by the numerous issues discovered that they would have otherwise missed. Reviewers also appreciate the quick response times and the efficiency in delivering detailed reports, often within 24 hours. However, some people were dissatisfied with the service, mentioning unresponsiveness to queries and a perceived lack of willingness to answer basic questions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, thoroughness, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the high attention to detail in snagging... See more

Response time

Consumers consistently report positive experiences with response times, highlighting the quick turnaround for... See more

Value for money

Users describe positive interactions with value for money, consistently stating that the service is worth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Johnny from New Home Quality Control out to do snag. Really nice guy explained everything very well and nothing was an issue happy to answer any questions even after the snag. 115 issues found... See more

Rated 5 out of 5 stars

We had Johnny attend our property on Sunday who was great, very friendly and informative with various issues around our new build home. We’re very happy with the quality of the documentation provide... See more

Rated 5 out of 5 stars

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highli... See more

Rated 5 out of 5 stars

Honestly, I had Helen as my inspector and she was great, really pleasant to talk to and told me about everything she was completing in the inspection. Helen completed her work in around 3 hours and... See more


Company details

  1. License Bureau

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

358 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(358)

209 reviews in the last 12 months

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Rated 5 out of 5 stars

I have to say that Paul was excellent…

I have to say that Paul was excellent during our snagging appointment. Very attentive and informative throughout. I couldn’t rate Paul high enough. I would recommend new home quality control to anyone after a snagging inspection on their new home!

Thank you

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

What a great company! They were quick to respond and we had an appointment for someone to complete a survey on our new property within a couple of days. Will who completed the survey was great and picked up many more snags that we hadn't noticed. Anyone looking a great company to complete their survey will not go wrong with this one!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and reassuring

The service and process was fast and efficient, it was easy to arrange the right type of survey I needed and at a time convenient to me and soon after I moved in. Communication was excellent and Tony, who completed the survey, was punctual, polite and professional. The survey itself was comprehensive and we were reassured that every issue was found. The report itself was turned around and delivered in under 24hrs and was extremely easy to follow. It wasn’t over the top with jargon, it was straight forward, with each issue and location accompanied by a photograph to remove any ambiguity. And the price was very reasonable considering the assurance it provides. Use Home Quality Control LTD with confidence.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience.
Like to give special mention to Stefan who was the inspector who carried out the snagging. He was realy helpful before and after the inspection. Very knowledge and always happy to answer my question.
On the day of inspection Stefan was unable to access the loft through no fault of his own. Stefan come back on anouther day to complete the inspection, which I appreciated.
I would definitely recommend

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Worth the Money

I recently used this company for a completion survey on my new build, and I couldn’t be more impressed with their service. They were punctual, highly professional, and incredibly thorough in their inspection.
What really stood out was the level of detail in their report and the clear process they followed. It gave us real confidence that our new home has been built in line with NHBC guidelines, which was very reassuring.
Their expertise and attention to detail made the whole experience smooth and stress-free. I would definitely recommend them to anyone purchasing a new build.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. Came out on the day we requested and did a thorough inspection. Clear and concise throughout and gave us peace of mind. Also as first time new build buyers I felt we got good education on what was expected of the developer. Would recommend.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with NHQC

Great experience with NHQC. Johnny who completed the inspection was really Knowledgeable and friendly. Good price for the detail put in to the inspection and the report was also very detailed.

Would highly recommend this company.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Snagging has never been so good

New Home Quality Control provided a brilliant service.
Initial booking was straight forward. Due to our house move changing multiple times, rearranging the appointment multiple times was again a very simple process and never an issue for these guys.
We were kept fully informed throughout the process. Will was our inspector and he was brilliant. He was very friendly and patient and looking at the completed report did an incredibly thorough job.
I'm very pleased with the outcome and would definitely recommend for anyone buying a new house.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Helen was friendly and very thorough

Helen was friendly and very thorough. The report is comprehensive and very detailed, with each issue outlined with description, photos and referenced back to NHBC governance for easy reference. This is useful when pushing the developer to rectify the issues. We booked the survey for the day after completion, before we moved in which felt like ideal timing.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. The booking experience was so straight forward especially on quite late notice. The snagger was in contact a few days prior and the next working day my report was received. The report itself was so thorough and covered literally everything!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Booked and completed in 4 days…

Booked and completed in 4 days including weekend. Shocked by the amount of issues found! Really left no stone unturned. So grateful that this company is around! Should be including in all new build purchases for sure! Highly recommend budgeting to use this company!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Really easy to book in via email and dates given suited what I needed.

Tony messaged the day before with the time slot he would be attending. He explained the whole process and what he would be looking at. He even rescued one of my cats who decided to escape!

The inspection was very thorough and took over two hours. When Tony had finished he ran through a couple of main points with me and said the report would be with me the day after.

I received the report the following morning just after 9am and this is where getting the report was a great investment - 63 issues raised and to be honest aside from one in the garden they were all things I wouldn’t have been able to pick up myself and report back to the developer.

The report was very detailed with each item showing photo evidence of the snag. I have since sent this over to the developer for them to action.

If you are hesitating whether or not to get the report done, I would 100% recommend you do. I feel happier now I know the issues with my property, and even better they have been fully explained to me.

I’ll be booking in again when my two year warranty period is about to expire.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Snag inspection of our new build

From very first contact, quotation process and ease of scheduling to The sna gging survey itself was slick and we were kept up to speed all the way.
We just want to do a shout out for our snagger Paul (Northumberland area). He took time out to talk to me which filled us with confidence in our new build home. The report was well presented and easy to understand
Paul is a credit to New Home Quality Control Ltd and we would highly recommend using him them

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, Thorough and Highly Professional Service

Excellent service from New Home Quality Control. Johnny, who carried out the snagging inspection for my new build home near Edinburgh, was very friendly and took the time to clearly explain what the inspection would involve, which immediately put me at ease.

The inspection itself was incredibly thorough and detailed, and the snagging report was easy to read and understand, with clear references to NHBC standards throughout. It was obvious that a lot of care and expertise went into both the inspection and the reporting.

I was particularly impressed with the easy process for booking and quick turnaround time. The report, complete with images, was provided within just two days of the inspection. This made the whole process smooth and efficient.

On top of that, every member of staff I dealt with was polite, helpful, and professional. Amazing service.

Overall, a great service from start to finish I would definitely recommend New Home Quality Control to anyone needing a professional and reliable snagging inspection.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

brilliant company

Great, friendly company. Very efficient in the way they work and the inspector I worked with, Will, was brilliant! Very helpful with explanations of everything and great customer care!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

I wasn’t too sure about getting a quality control for my snagging checks. I’m so glad I did.
Johnny was very prefessional and did a great job catching things that needed fixing.
Excellent service and would highly recommend.

8 April 2026
Unprompted review

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