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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and supportive approach, making complex processes much smoother. The service provided is frequently described as excellent, with many people highlighting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, professional communication, whether by email or phone. People appreciate the proactive contact and regular updates, which contribute to a less stressful experience. However, some customers also noted that communication could sometimes be a source of additional stress, with messages occasionally left just before weekends, making timely responses difficult. There were also instances where clarity in emails was an issue, requiring further clarification.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, timely,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and main... See more

Company replied

Rated 5 out of 5 stars

We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope. Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with... See more

Company replied

Rated 5 out of 5 stars

Move plus has liaised the whole process of my house purchase. Faye, the team member responsible was extremely supportive and helpful. They would chase the various on going threads and kept on top of e... See more

Company replied

Rated 5 out of 5 stars

My move was a difficult one with a very demanding buyer. Louise was extremely helpful and very supportive throughout the whole process and was a great help when buyers threatened to pull out and deman... See more


Company details

  1. Asset Manager Service
  2. Property Management Company

Written by the company

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Communication

We provided a cleaning service & dealt with Lauryn at Move Plus, Excellent communication at all times. It was a pleasure doing business with Lauryn

2 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

A pleasure!

Lauryn was great to work with. Great communication and service!

5 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for taking the time to feedback on your experience 😊

Rated 5 out of 5 stars

5* Aaliyah

I recently had the pleasure of working with Aaliyah on the purchase of my property, and I honestly couldn’t have asked for a better experience. From start to finish, she was professional, proactive, and incredibly supportive throughout the entire process.

Aaliyah kept me informed at every stage, explained everything clearly, and was always quick to respond to any questions or concerns I had. Her knowledge of the market and attention to detail gave me complete confidence that I was in safe hands. She went above and beyond to ensure everything progressed smoothly, even when challenges arose.

What really stood out was her dedication and genuine care — I never felt like just another client. She made what can often be a stressful process feel straightforward and manageable.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

The whole process was made simple and…

The whole process was made simple and stress free. Everything was explained clearly from the start and Aaliyah called us with regular updates and to check in.
Nothing was too much trouble and the process run very smoothly.
Highly recommend. Thank you Aaliyah for all of your support and guidance and making this as stress free as possible.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Process

We have been dealing with Aaliyah, she has been amazing through the process so far, me and my partner are first time buyers and we have been made to feel it is too simple. Would highly recommend to anyone dealing with Move Plus especially Aaliyah

11 February 2026
Unprompted review
Rated 5 out of 5 stars

We were kept informed at all stages of…

We were kept informed at all stages of our house sale Aaliyah was very helpful made process so painless, considering we haven't moved for many years the process can be very daunting but it's been great. Thank you so much for all your support
Clive and Brenda

9 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

Fantastic job

Fantastic job, Made aware of the process and kept up to date. Got the house sold and we are both delighted. Thank you Faye.

9 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks for your comments, they really mean a lot 😊

Rated 5 out of 5 stars

Thank you Aaliyah Brown!

I am currently in the process of purchasing a property and wanted to leave a review for Aaliyah Brown. She has been very polite, well-mannered, helpful, and supportive from the very beginning of the process. Her professionalism and clear communication have helped make the experience much smoother, especially as a first-time buyer.

Many thanks, Aaliyah!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Louise Hart for all her…

Thank you to Louise Hart for all her help in the process. Anticipating queries and dealing with them efficiently. Keeping in touch and updating where necessary. Your support has been greatly appreciated. Jules.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

The service I received has been outstanding

The service I received has been brilliant. Nelle has kept me up to date almost daily with either information I needed to know, or with asking for bits from me to help the process move forward nicely without any hiccups

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Seamless stress free process

We worked with Nelle Sackett to securing a sales memorandum in purchasing a property. Was a really positive experience all round with Move Plus. Nelle was clear, helpful and always available at every stage of the process and worked tirelessly to get a deal secured which we were really happy with. All of this elevated a great deal of the stress of securing a property.

5 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient, couldn’t fault Nelle Sackett
Very easy to get hold of, and we could tell we were in good hands- she regularly followed up the sale and we are very happy with the service we received.

4 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for taking the time to feedback on your experience 😊

Rated 5 out of 5 stars

Offer process

I’ve had an excellent experience with Nelle Sackett during the offer process. Resulting in Nelle successfully securing my offer on the property. Her kindness and patience with myself being a first-time buyer was hugely appreciated! We are so grateful for your time and help.

3 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

Reassuring and Proactive

We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope.
Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with estate agencies and keeping the sales process moving. We have now completed on the sale and are so impressed with the service from MovePlus. Thank you Faye!

29 January 2026
Unprompted review
Moveplus logo

Reply from Moveplus

We appreciate taking the time to leave a review and delighted to hear Faye was there for you throughout your experience.

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the purchase, Aaliyah and Nelle did a fantastic job. Thank you so much!

28 January 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for leaving your review and delighted to hear Aaliyah and Nelle did a fantastic job for you.

Rated 5 out of 5 stars

Great communication

Move plus has liaised the whole process of my house purchase. Faye, the team member responsible was extremely supportive and helpful. They would chase the various on going threads and kept on top of everything. The communication was very smooth and efficient, really a great experience - which is a plus when one is going through such a stressful process.

19 December 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for your kind review and delighted to hear Faye was supportive throughout your experience.

Rated 5 out of 5 stars

We were asked by Moveplus to carry out…

We were asked by Moveplus to carry out a repair on a boiler in a property they were managing.
From start to finish, they were outstanding to work with. Communication was brilliant – clear, responsive, and professional throughout. They provided all the necessary details upfront, and any questions were answered quickly. Once the job was completed and invoiced, payment came through immediately – no chasing required! It's refreshing to deal with a company that values good tradespeople and makes the process so straightforward. Highly recommended – thank you,

23 January 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for taking the time to feedback on your experience 😊

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