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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and supportive approach, making complex processes much smoother. The service provided is frequently described as excellent, with many people highlighting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, professional communication, whether by email or phone. People appreciate the proactive contact and regular updates, which contribute to a less stressful experience. However, some customers also noted that communication could sometimes be a source of additional stress, with messages occasionally left just before weekends, making timely responses difficult. There were also instances where clarity in emails was an issue, requiring further clarification.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, timely,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and main... See more

Company replied

Rated 5 out of 5 stars

We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope. Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with... See more

Company replied

Rated 5 out of 5 stars

Move plus has liaised the whole process of my house purchase. Faye, the team member responsible was extremely supportive and helpful. They would chase the various on going threads and kept on top of e... See more

Company replied

Rated 5 out of 5 stars

My move was a difficult one with a very demanding buyer. Louise was extremely helpful and very supportive throughout the whole process and was a great help when buyers threatened to pull out and deman... See more


Company details

  1. Asset Manager Service
  2. Property Management Company

Written by the company

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great support and advice.

We used the help to sell scheme with Move Plus to help sell our house to buy a new build with Redrow.
We really appreciated the support and advice that Naomi at Move Plus provided. The whole process is a complicated one but with Naomi’s involvement and great support to navigate the process we finally completed on the sale of our house.
Many thanks for all that you did.
Cathryn

22 January 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for your kind words and so pleased Naomi enabled you to complete on the sale of your home.

Rated 5 out of 5 stars

Responsive Support

Aaliyah was my first point of contact and guided me through the process of purchasing a part-exchanged property. She was very responsive and always keen to answer my questions promptly.

20 January 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for leaving your review - we appreciate you taking the time to do so and will ensure Aaliyah is aware of your feedback.

Rated 5 out of 5 stars

An expert and professional service

Louise was great at working with all parties to drive our purchase forward. The vendors had set a very ambitious deadline, and when it got to the crunch Louise was instrumental in getting it over the line. Would definitely recommend!

19 December 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for your kind review and it is always pleasing to hear one of our team members, in this case Louise was able to get this completed for you.

Rated 5 out of 5 stars

Helpful, cheery and professional

Louise kindly assisted with a recent purchase through Move Plus. Her communication skills are excellent, and I was always kept up to date with progress. She’s very helpful, always cheery and very professional. Thank you Louise!

19 December 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for your kind review, we appreciate you taking the time and will ensure Louise is made aware of your feedback and appreciation.

Rated 5 out of 5 stars

This is the first time hearing about…

This is the first time hearing about this kind of process. Nelle at Move Plus made it a very cleary, easy and pleasant process. would recommend!

1 January 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks for leaving your review and delighted to hear Nelle was there for you.

Rated 5 out of 5 stars

Excellent Service

We are currently going though a house sale and purchase and have been very fortunate to have Nelle Sackett assisting us. Nelle is an asset to Moveplus and deserves to be recognised for her excellent customer service and negotiating skills. Thank you Nelle for keeping us informed and updated and for guiding us through the sale of our house.

8 January 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for leaving your review for our colleague Nelle and will ensure she is aware of your feedback.

Rated 5 out of 5 stars

Move Plus-GLYM SERVICES LTD

I recently worked with CJ to provide an end of tenancy clean, including a professional oven deep clean. The entire process was seamless—CJ is incredibly professional, organized, and a pleasure to work with. Communication was top-notch from start to finish. I highly recommend CJ and the Move Plus team for their excellent service!

GLYM SERVICES LTD TEAM

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Nelle was excellent throughout the…

Nelle was excellent throughout the purchase process. She was professional, responsive, and kept everything moving smoothly from start to finish. Communication was clear at every stage, and she was always happy to help with any questions. I really appreciated her support in securing the agreed offer and would happily recommend her.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Faye was an absolute Superstar

Faye was an absolute delight and was instrumental in moving the purchase along quickly and painlessly. We were kept up to date, and she was a go between for all parties, making sure things were not lost in communication and that the purchase was progressing smoothly. I couldn’t recommend her more, and she has certainly saved me from getting any more grey hairs…. Hopefully. Thank you Faye and the rest of the team.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Louise was a star

My move was a difficult one with a very demanding buyer. Louise was extremely helpful and very supportive throughout the whole process and was a great help when buyers threatened to pull out and demanded extra monies etc. She guided me through everything, gave advice and made what was an extremely stressful time that little bit more bearable. I would definitely use them again.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Faye was such an instrumental part in…

Faye was such an instrumental part in making it all happen and was always on hand to give updates and chivvy things along! She was the go to person to get the information we needed.

Faye is professional, cheery and upbeat which is just what is needed when you’re in the midst of conveyancing. Thanks Faye for all your help.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional experience

I had a really positive experience from start to finish with CJ. Communication was clear and straightforward throughout, and everything was handled in a very professional and organised way.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Cracking experience with Nelle

Cracking experience with Nelle. She helped me negotiate a great deal on our new home and it was a really seamless easy experience. Can't recommend highly enough.

11 December 2025
Unprompted review
Rated 4 out of 5 stars

My first contact with Moveplus

My first contact with Moveplus — especially with Faye — went so well and really put my mind at ease about the whole buying/selling process.
Faye’s explanations and guidance were invaluable from start to finish.
Thank you so much for making such a daunting and confusing experience feel simple and manageable.
You’ve been amazing, and I would highly recommend you.

1 April 2025
Unprompted review

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