Having a great deal of stress and difficulty trying to sort out my pension pot with Aegon. Complete nightmare to actually get anywhere with anyone from that company!! Spoke to Robert Wood at My Pensio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady I was talking with was extremely helpful and competent in everything I enquired about. Although it wasn’t a long call she understood what I was asking and gave me reassurance as to my next... See more
Company replied
Knowledgeable friendly advisor who looked at all options and emailed promptly Asked all relevant questions
Company replied
The company that you got me in touch with the lady listened to what I had to say and the advice that she gave me was excellent thanks Graham 😊 👍
Company replied
Company details
About My Pension Choices
Written by the company
Here at My Pension Choices, our goal is to provide all UK retirees with access to the trusted advice and support they need to make the most informed choices for their retirement.
MyPensionChoices.com is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to the delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.
Regulatory DisclosuresContact info
Lead Tech, Pool Business Park, Pool Road, Pool in Wharfedale, LS21 1FD, Leeds, United Kingdom
- 0800 008 6064
- enquiries@mypensionchoices.com
- mypensionchoices.com
4.7
Excellent
333 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They've put me in touch with an advisor…
They've put me in touch with an advisor to talk to and help me.
I hope to get help with my money and the best way to get my money.
27 April 2026
Very helpful with explaining my pension…
Very helpful with explaining my pension options
24 April 2026
Ellen was very knowledgeable and…
Ellen was very knowledgeable and helpful. she also ensured that i fully understood everyhing she told me
23 April 2026
Reply from My Pension Choices
Hi Deirdre,
Thank you for your feedback. We’re pleased to hear you found the team member pleasant and patient, and that the information was explained clearly.
Many thanks,
The My Pension Choices Team
Very relaxed and comfortable…
Very relaxed and comfortable conversation to confirm my pension needs and requirements. All aspects of the process and consultation confirmed to my satisfaction.
14 April 2026
Reply from My Pension Choices
Hi Michael,
Thank you for your review. We’re glad to hear you found the conversation relaxed and that everything was clearly explained and confirmed to your satisfaction.
Many thanks,
The My Pension Choices Team
Pension Experts!! Absolutely Right!
Having a great deal of stress and difficulty trying to sort out my pension pot with Aegon. Complete nightmare to actually get anywhere with anyone from that company!! Spoke to Robert Wood at My Pension Expert. Such a breath of fresh air and actually very helpful! Well done!
8 April 2026
Reply from My Pension Choices
Hi Ann,
Thank you for your feedback. We’re pleased to hear you had a positive experience and that Robert was helpful and supportive during your conversation. It’s great to know the process felt smoother after your previous difficulties.
Many thanks,
The My Pension Choices Team
What a lovely lady
What a lovely lady, very very helpful and great at explaining the process.
16 March 2026
Reply from My Pension Choices
Hi Paul,
Thank you for your review. We’re delighted to hear that our team member was so helpful and made the process easy to understand. Providing clear and supportive guidance at the first point of contact is always our goal, and it’s exactly the kind of experience we aim to offer when connecting customers to the right financial specialist.
Warm regards,
The My Pension Choices Team
Prompt and helpful
23 February 2026
Reply from My Pension Choices
Hi Nicholas,
We’re glad to hear that you found our service prompt and helpful. Ensuring a smooth and efficient connection to the right adviser is at the heart of what we do.
Many thanks
The My Pension Choices Team
Efficient and explained next steps
Efficient and explained next steps, booked in to speak to an advisor next week
18 February 2026
Reply from My Pension Choices
Hi Kate,
Many thanks for your positive comments. We’re pleased to hear the process felt efficient and that your next steps have been clearly arranged.
Providing a smooth introduction and booking you in with an adviser promptly is what we strive for.
All the best,
The My Pension Choices Team
Understood my requirements thoroughly
9 February 2026
Reply from My Pension Choices
Hi Martin,
We appreciate you taking the time to share your experience. It’s great to hear that your requirements were thoroughly understood during the call.
Making sure we gather the right information to match you with a suitable adviser is exactly what we aim to do.
Best wishes,
The My Pension Choices Team
Reply from My Pension Choices
Hi Wayne,
Thank you for your feedback. We’re glad you found the call informative, and we apologise if the line quality wasn’t perfect on this occasion.
Connecting you with the right adviser and ensuring clear communication is always our priority.
Kind regards,
The My Pension Choices Team
Reply from My Pension Choices
Hi Karen,
We’re glad to hear that you found our service prompt, helpful, and informative. Ensuring a smooth and efficient connection to the right adviser is at the heart of what we do.
All the best,
The My Pension Choices Team
Financial advisor recommendations
Explained their role as intermediary and set up meeting with an appropriate advisor. Meeting with that advisor scheduled. Very professional.
22 January 2026
Reply from My Pension Choices
Hi Ben,
Thank you for sharing your feedback. We’re pleased to hear that our role in setting up a meeting with the right adviser was clear and professional. Helping you connect with an appropriate adviser is exactly what we aim to do.
Many thanks,
The My Pension Choices Team
Reply from My Pension Choices
Hi Darren,
We’re delighted to hear you found the process easy. Our aim is always to make connecting with the right adviser straightforward and simple, so it’s great to know this came across in your experience.
Best wishes,
The My Pension Choices Team
Very helpful in sourcing pension advise…
Very helpful in sourcing pension advise good follow up call satisfied with service
8 January 2026
Reply from My Pension Choices
Hi Andrew,
Thank you for taking the time to share your feedback. We’re pleased to hear you found the service helpful.
Helping to source the right pension advice and providing ongoing support is important to us, so we’re glad you had a positive experience.
Many thanks,
The My Pension Choices Team
that the firm is well run and polite
The man who contacted me Jamie, seemed to know what he was on about and seemed to be very professional
29 December 2025
Reply from My Pension Choices
Good afternoon,
We’re happy to hear that Jamie was professional and knowledgeable! We’ll make sure to pass your kind words along to him.
All the best,
The My Pension Choices Team
Reply from My Pension Choices
Hi David,
Thank you for your feedback! We’re glad everything was in good order and that we could help you.
Best wishes,
The My Pension Choices Team
Connected me to a well qualified…
Connected me to a well qualified financial advisor that's now helping me update my long term plans.
15 December 2025
Reply from My Pension Choices
Hi Stephen,
We’re glad we could connect you with a financial adviser who fits your needs! It’s wonderful to hear they’re helping you with your long-term plans.
Many thanks,
The My Pension Choices Team
Reply from My Pension Choices
Hi Robert,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our service.
All the best,
The My Pension Choices Team
My Pension Choices - Useful Service
My Pension Choices were able to pass my details onto a Financial Advisor who contacted me quickly. Having reviewed my current arrangements they were able to suggest one thing I wasn’t aware of. There was no pressure to buy product's and as all was in order with nothing for them to do the initial consultation was free. I was very impressed with the service and the quality of the recommendation so I would happily use them again.
6 October 2025
Reply from My Pension Choices
Good evening,
We’re pleased to hear you found the service useful and that your adviser provided clear guidance without any pressure. Helping you connect with the right adviser and offering quality recommendations is what we aim to do.
Best wishes,
The My Pension Choices Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.