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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and supportive approach, making complex processes much smoother. The service provided is frequently described as excellent, with many people highlighting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, professional communication, whether by email or phone. People appreciate the proactive contact and regular updates, which contribute to a less stressful experience. However, some customers also noted that communication could sometimes be a source of additional stress, with messages occasionally left just before weekends, making timely responses difficult. There were also instances where clarity in emails was an issue, requiring further clarification.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, timely,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and main... See more

Company replied

Rated 5 out of 5 stars

We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope. Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with... See more

Company replied

Rated 5 out of 5 stars

Move plus has liaised the whole process of my house purchase. Faye, the team member responsible was extremely supportive and helpful. They would chase the various on going threads and kept on top of e... See more

Company replied

Rated 5 out of 5 stars

My move was a difficult one with a very demanding buyer. Louise was extremely helpful and very supportive throughout the whole process and was a great help when buyers threatened to pull out and deman... See more


Company details

  1. Asset Manager Service
  2. Property Management Company

Written by the company

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Louise has been following up very…closer.

Louise has been following up very closely, and Move Plus (South East) Limited has earned my trust. They explain every document with great care. I hope they can continue to maintain this level of professionalism and achievement.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Dealt with SARAY BONCEA-very…

Dealt with SARAY BONCEA-very efficient/excellent communication throughout-the job went smoothly

26 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

Thank you!

I had great communication from all the staff that helped with my sale and purchase. I had Megan, Brad and Olivia who were all so good at keeping me updated and chasing everyone involved! Thank you :)

26 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks for your comments, they really mean a lot 😊

Rated 5 out of 5 stars

Olivia has been fantastic from start to…

Olivia has been fantastic from start to finish in supporting us with moving through the buying process. She has always been on the other end of the phone or email and responds quickly.

26 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for taking the time to feedback on your experience 😊

Rated 5 out of 5 stars

As a customer

“Move Plus engaged Safebusters.co.uk to undertake contract lock works on their behalf. Throughout the process, correspondence was smooth and efficient, and payment was received promptly. As a contractor, we were very satisfied with the experience and are happy to continue working with Move Plus.”

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Our offer has just been accepted

Our offer has just been accepted, and we couldn’t be happier with how everything has gone so far. The process has been smooth, professional, and well-organized by Nelle Sackett from the beginning. Communication has been clear and timely, and we’ve felt supported at every step.

Negotiations were handled fairly and efficiently, making what can often be a stressful situation feel much more manageable.

Thanks again Nelle Sackett.

23 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ for Saray

⭐⭐⭐⭐⭐

Working with this client has been an absolute pleasure. The communication was clear, professional, and timely throughout the entire project. Expectations were well outlined from the start, feedback was great, and the collaboration felt smooth and efficient. I truly appreciate the trust and respect shown during our work together with Saray . I would be more than happy to work with Saray again and highly recommend Saray to other professionals.

24 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for taking the time to feedback on your experience 😊

Rated 5 out of 5 stars

Great experience

Great experience couldn’t recommend Brad anymore explained everything Really well and had the time to talk to me regarding buying the property which was not an easy property to buy. Brad made it feel it was going to happen and reassured me the whole was through to the end. Can’t thank him enough.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

This was my first interaction with Moveplus

This was my first interaction with Moveplus. Saray was a great person to deal with, very knowledgeable and efficient. Would use Moveplus again and defiantly recommend Saray. thank you again James

19 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

Nelle Sackett

Me and my partner worked alongside Nelle Sackett to secure our first home. She was helpful every step of the way . She explained everything super clearly and communication through every step was well organised and executed as planned. Every question we had she was happy to answer and made sure we understood couldn’t be happier would definitely recommend using her in the future.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Saray

Excellent service from Saray. Attentive to needs and quick reply when needed.

17 February 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks for your comments, they really mean a lot 😊

Rated 5 out of 5 stars

Early stages of a sales negotiation…

Early stages of a sales negotiation through to offer being accepted was well handled by Nelle Sackett. She was clear, happy to explain anything I was unsure about and diligent in chasing up the seller to ensure a quick move to accepting my offer. Her positive and friendly demeanour made a stressful situation a lot more bearable!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Very pleasant

Very pleasant, great communication, via emails and telephone calls service subcontractor be used with facilitating some work on a property and the process was very easy

13 February 2026
Unprompted review

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