Mike Pero Mortgages Reviews 

4,004
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's professionalism, extensive knowledge, and dedication, which makes complex processes feel straightforward and manageable. People frequently highlight the exceptional service and guidance provided, noting how advisors go above and beyond to ensure a smooth and stress-free experience. Reviewers also appreciate the outstanding communication and prompt responses, with many mentioning thorough explanations that keep them well-informed every step of the way. The overall user experience is consistently described as excellent, with consumers noting the efficiency and ease of their interactions from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their efficiency, helpfulness, and clear... See more

Service

Customers had positive experiences with service, often highlighting the quick response times and the thorough... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the patience, understanding,... See more

Response time

Customers consistently note positive experiences with response time, highlighting that staff are very quick... See more

User experience

People report positive experiences with user experience, finding the entire process easy, streamlined, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service We love dealing with Shane when it comes to our mortgage lending. A great communicator and very experienced, Shane always provides us with up to date advice and guidance when making... See more

Rated 5 out of 5 stars

James, our broker, has been outstanding! Thanks to James, the whole mortgage process was so easy, as he worked behind the scenes with various banks and our building company to achieve a great result f... See more

Rated 5 out of 5 stars

As a first-home buyer, I honestly couldn’t have asked for a better mortgage advisor than Kirsty. She went above and beyond from day one — guiding me through every step, sending detailed property repor... See more

Rated 5 out of 5 stars

We've used Mark previously and like our first experience, we again found him to be extremely helpful. Mark guides you through the whole process and makes it simple - he really knows the business, and... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Since 1990, Mike Pero Mortgages has lived and breathed property and finance in New Zealand. We know it inside out. We understand the challenges Kiwis face when home hunting, and for over 30 years, we’ve been the brand that you trust when it comes to making this important purchase. Each year, we arrange more than $1 billion in loans for Kiwis and we’ve helped hundreds of thousands of homeowners and investors achieve their financial goals. Our advisers are located nationwide, but with local expertise, making them well-equipped to help find the best solution for your needs.

Disclaimer

Mike Pero (New Zealand) Ltd Copyright © 2026 All rights reserved

Lending and policy criteria and terms and conditions apply.

Contact info


5.0

Excellent

TrustScore 5 out of 5

4K reviews

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5.0

All reviews

(4,004)

395 reviews in the last 12 months

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Rated 5 out of 5 stars

As first-home buyers

As first-home buyers, we couldn't have asked for a better mortgage broker. From the very beginning, he was honest, approachable, and always took the time to answer our questions clearly. His advice was practical, transparent, and gave us confidence throughout the entire home-buying process, making what could have been a stressful experience much easier.

Ricky was a pleasure to work with, and we truly appreciated his professionalism, knowledge, and genuine commitment to helping us secure our first home. We look forward to working with him again in the future and would highly recommend Ricky to anyone looking for a mortgage broker.

25 June 2026
Rated 5 out of 5 stars

James was amazing

We had a great experience working with James. He was professional, knowledgeable, and made the whole mortgage process smooth and stress-free. He was always available to answer our questions and kept us informed every step of the way. We highly recommend him!

28 June 2026
Rated 5 out of 5 stars

She made it happen

After working with several brokers over the last few weeks, we decided to trust Shalu with our mortgage—and it turned out to be one of the best decisions we made. Thanks to her dedication and efficiency, we were able to move into our new home in just two weeks, which exceeded all of our expectations.

From the very beginning, Shalu stood out with clear, honest communication, exceptional market knowledge, and a genuine commitment to understanding our needs. There was never any unnecessary jargon—just practical advice and guidance that always put our best interests first, regardless of market conditions.

Shalu worked tirelessly to secure the best mortgage rate for us and made what could have been a stressful process feel smooth, straightforward, and manageable. She was always available to answer our questions, provide reassurance, and keep us informed every step of the way.

We truly felt supported from start to finish. Her professionalism, patience, dedication, and attention to detail were second to none. It's rare to find someone who combines industry expertise with such genuine care for their clients.

Service: ⭐⭐⭐⭐⭐
Professionalism: ⭐⭐⭐⭐⭐
Results: ⭐⭐⭐⭐⭐

Thank you, Shalu, for your outstanding support and for making our dream of owning our new home a reality so quickly. We are incredibly grateful for everything you have done and wouldn't hesitate to recommend you to anyone looking for a knowledgeable, trustworthy, and dedicated mortgage broker.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Gina, the best of the best!

We cannot recommend Gina highly enough!!
As first home buyers, we didn't have much understanding on how it all works. Gina made everything so much easier to understand and navigate. She went above and beyond to help us secure our first home, always keeping us updated and advocating for us every step of the way. What could have been a stressful experience became an exciting and enjoyable one thanks to her guidance and dedication.
We are so grateful for everything Gina did to help make our dream of homeownership a reality. If you're looking for a mortgage broker who truly cares about her clients and delivers exceptional service, we wholeheartedly recommend Gina.
Thank you again Gina, for helping us achieve such an important milestone in our lives. We couldn't have done it without you! Now little Finbar has a cute little red house to call his home :)

Many thanks - Peta, Woody and Finbar

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Systems

Mandy was super easy to contact and had amazing knowledge.
Some great advice and support throughout the entire process, especially as first home buyers.
Having someone familiar with the bank and its processes also made life easier on us without adding too much stress.
Mandy had great knowledge of the banks and process and knew exactly what they were supposed to be doing, holding them accountable.
Super happy with Mandy and the services given.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

They want you to win

James and the team exemplify everything you'd hope for in a mortgage broker. They humaised the process, fought for everything we wanted and kept in frequent communication throughout.
The feeling is they fight for you with a genuine want to help you succeed, which is a kind of support that's rare to find and hard to put a value on.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb Experience

As first home buyers, Amanda walked us through the whole process very patiently, breaking all our mortgage options down very clearly so we could make the best-informed decision. She was excellent from start to finish. Highly recommend!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Shalu as my…

Excellent experience with Shalu as my loan broker. She was professional, knowledgeable, and always available to help. She made the process easy and found a great loan option for me.

Her communication was excellent, and she kept me informed throughout. I highly recommend Shalu to anyone looking for a reliable mortgage broker. Thank you for your great service!

31 May 2026
Unprompted review

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