My phone call was answered within a reasonable time frame . I actually qot to a human and someone i could understand. The staff member was helpful , friendly, efficient, and generally seemed to care... See more
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Company details
- Auto Insurance Agency
- Caravan and Motorhome Insurance Company
- Insurance Company
- Motorcycle Insurance Agency
About Star Insurance Specialists
Written by the company
Contact info
6/15 Accent Drive, East Tāmaki, 2013, Auckland, New Zealand
- 0800 250 600
- admin@starinsure.co.nz
- starinsure.co.nz
Hasn’t replied to negative reviews
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Poor customer experience.
The only way to contact this company is by phone, and their phone system is broken.
Star Insurance customer service
Star Insurance are the only Insurance company I have ever dealt with who conveyed that they genuinely valued my business.
The telephone staff were engaged, helpful and efficient.
This kind of interaction is very unusual in today's world and is very much appreciated.
Keep up the fantastic work ! :-)
Easy and helpfull
I found it refreshing to talk to a…
I found it refreshing to talk to a Human Being, unlike several other encounters that I have recently endured with other organisations. Staff with personality helped, which is absent when filling out forms.
A pleasant experience altogether.
Happy customer
Prompt service. Great pricing. It's nice to speak to another kiwi who understands what you're after and has English as their first language.
Offering a "3rd party" cover would be an improvement. Every enthusiast has a daily runner that only needs a lower level of cover
Good company to deal with
Good company to deal with. Very hopeful with wot u want to know and how it all works for you. And are very realistic price for insurance on my project car.
Dereliction of common business etiquette.
I have no response to the fact that you people gave me false information as to the tow clause in my policy.Thus causing an absolute minimum of $3000 damage to my vehicle.A failure to address this glaring mistake is a very bad look and reflects a complete dereliction of common decency let alone fiscal responsibility.
Excellent service and straight forward…
Excellent service and straight forward process to arrange cover
I didn't handle any of it My oldest son…
I didn't handle any of it My oldest son handled everything for me.
Been easy to understand and was quoted…
Been easy to understand and was quoted everything we wanted to know about.We have now signed up to star insurance but was not told about the competition how to win tickets to good wood festival of speed we have purchased a star insurance policy
Totally offensive advertisment…
Totally offensive advertisment highlighting a man having a homosexual affair with his wife's cousin, and the wife seemingly accepting it by responding with scratching the mags on his car.
What moral compass is in play when infidelity in a monogomous relationship is usurped by having a homosexual affair inside that relationship, and that is the basis of the advertisement. Star Insurance are. Sick. I'm taking this to the ASA. Disgusting.
Bruce Crawford.
Seamless transaction via email
Great Scott!
Good knowledgeable service and discussion from the person I spoke to and the cover looks very comprehensive
One more happy customer
My phone call was answered within a reasonable time frame . I actually qot to a human and someone i could understand. The staff member was helpful , friendly, efficient, and generally seemed to care about my needs. My quotation was prepared and talked through whilst I was still on the phone.
The quote was competitive and filled my every need.
Everything about getting cover was…
Everything about getting cover was simple and completed online over a holiday weekend. Brilliant!
Star have been my insurers of motorcycles for, I think, about 20 years and have always provided great service. Fantastic outfit.
Super fast and friendly call takers
Super fast and friendly call takers , great value Insurance. Awesome service.
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