Star Insurance Specialists Reviews 1,114

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and efficient, often highlighting their ability to explain information clearly and understandably. Many people appreciate the competitive pricing and the ease of the overall process, from getting a quote to setting up coverage, making it a pleasant experience. However, some customers mentioned issues with responsiveness when seeking more information or an apology. A few also felt that the pairs policy add-on, covering up to $3000, was insufficient for expensive parts, and some suggested that offering a "3rd party" cover would be an improvement.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and knowledge.... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the helpful,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as easy,... See more

Price

People report positive experiences with price. Many customers found the pricing competitive, with some noting... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently highlight the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

My phone call was answered within a reasonable time frame . I actually qot to a human and someone i could understand. The staff member was helpful , friendly, efficient, and generally seemed to care... See more

Rated 5 out of 5 stars

Each interaction I have had with Star Insurance has been wonderful. Lex explained everything I needed to know to make an informed decision about insuring my new, to me, vehicle. When I called back aft... See more

Rated 5 out of 5 stars

Everything about getting cover was simple and completed online over a holiday weekend. Brilliant! Star have been my insurers of motorcycles for, I think, about 20 years and have always provided great... See more

Rated 5 out of 5 stars

We developed a bad crack after a stone from a passing vehicle flicked up and caught the edge of our motorhome windscreen. I found the ‘make a claim’process online incredibly straightforward to use and... See more


Company details

  1. Auto Insurance Agency
  2. Caravan and Motorhome Insurance Company
  3. Insurance Company
  4. Motorcycle Insurance Agency

About Star Insurance Specialists

Written by the company

Star Insurance Specialists make insurance happiness happen. We create extraordinary vehicle insurance policies for New Zealanders. We know everything about insuring RVs, Motorcycles, Prestige, Classic, Vintage, Performance, European and Motorsport cars. Our innovative approach to insurance has made us an industry leader. Being experts at creating and managing extraordinary niche vehicle insurance policies, we only provide certain kinds of motor vehicle insurance. As at December 2019 we insure over $3b worth of Kiwi vehicles. Offering specific insurance policy types means we can truly understand the needs of our customers and their vehicles to provide insurance policies that are as unique as they are.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Star Insurance customer service

Star Insurance are the only Insurance company I have ever dealt with who conveyed that they genuinely valued my business.
The telephone staff were engaged, helpful and efficient.
This kind of interaction is very unusual in today's world and is very much appreciated.
Keep up the fantastic work ! :-)

25 March 2026
Rated 5 out of 5 stars

I found it refreshing to talk to a…

I found it refreshing to talk to a Human Being, unlike several other encounters that I have recently endured with other organisations. Staff with personality helped, which is absent when filling out forms.
A pleasant experience altogether.

25 March 2026
Rated 5 out of 5 stars

Happy customer

Prompt service. Great pricing. It's nice to speak to another kiwi who understands what you're after and has English as their first language.
Offering a "3rd party" cover would be an improvement. Every enthusiast has a daily runner that only needs a lower level of cover

25 March 2026
Rated 1 out of 5 stars

Dereliction of common business etiquette.

I have no response to the fact that you people gave me false information as to the tow clause in my policy.Thus causing an absolute minimum of $3000 damage to my vehicle.A failure to address this glaring mistake is a very bad look and reflects a complete dereliction of common decency let alone fiscal responsibility.

5 February 2026
Unprompted review
Rated 4 out of 5 stars

Been easy to understand and was quoted…

Been easy to understand and was quoted everything we wanted to know about.We have now signed up to star insurance but was not told about the competition how to win tickets to good wood festival of speed we have purchased a star insurance policy

22 February 2026
Rated 1 out of 5 stars

Totally offensive advertisment…

Totally offensive advertisment highlighting a man having a homosexual affair with his wife's cousin, and the wife seemingly accepting it by responding with scratching the mags on his car.
What moral compass is in play when infidelity in a monogomous relationship is usurped by having a homosexual affair inside that relationship, and that is the basis of the advertisement. Star Insurance are. Sick. I'm taking this to the ASA. Disgusting.
Bruce Crawford.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

One more happy customer

My phone call was answered within a reasonable time frame . I actually qot to a human and someone i could understand. The staff member was helpful , friendly, efficient, and generally seemed to care about my needs. My quotation was prepared and talked through whilst I was still on the phone.
The quote was competitive and filled my every need.

26 January 2026
Rated 5 out of 5 stars

Everything about getting cover was…

Everything about getting cover was simple and completed online over a holiday weekend. Brilliant!
Star have been my insurers of motorcycles for, I think, about 20 years and have always provided great service. Fantastic outfit.

26 January 2026

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