I set my policy up with Shaun? He was very well spoken I could hear and understand him very clearly. Expectations were set and met I have now accepted and put in place my granddaughters cover and im h... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from James Shanahan, he was very patient and polite every step of the way.
The person I spoke with was very clear and understandable..
Many thanks,
Raymond

Reply from Golden Insurance
It was a good explained everything as I'm dyslexic well Jacob I think his name was Joshua blackler

Reply from Golden Insurance
I spoke to Duane today, he had contacted me a couple of times earlier but I was driving. But today he caught me at the right time.
His phone manner was excellent, he was very clear in his explanation of the policy. Very helpful with my questions.

Reply from Golden Insurance
Was great, spoke clear , reassured and conversation was made to feel comfortable in my decision

Reply from Golden Insurance
The operator was a great and friendly person he answered all my questions and explained everything well for my understanding. I’m one of an impatient person when talking over the telephone with people selling me their products etc but I was all ears after a few seconds of listening and I was sold in minutes after that. Thank you golden insurance for your help I now have life insurance and don’t have to worry about any debt falling upon my family when I die. God bless your heart

Reply from Golden Insurance
The interviewer was calm and gave information with clarity. He was customer friendly. He made sure I understood what was said.

Reply from Golden Insurance
The person who walked me through the process.

Reply from Golden Insurance

Reply from Golden Insurance
Great customer service and professional and informative.

Reply from Golden Insurance
When compared to other companies, Golden Insurance offered the best proposal for our age group. The staff members with whom my husband and I had telephone conversations, Scott and George, and another who assisted him this morning, were extremely helpful and understanding of our requirements. This was particularly reassuring because they were clearly of a much younger generation than ourselves.
Leonie Wilkinson

Reply from Golden Insurance
When compared to other companies, Golden Insurance offered the best proposal for our age group. The staff members with whom my wife and I had telephone conversations, Scott and George, and another who assisted me this morning, were extremely helpful and understanding of our requirements. This was particularly reassuring because they were clearly of a much younger generation than ourselves.
Keith Wilkinson

Reply from Golden Insurance
The person I was talking to was pleasant informative and considerate of my wanting to know more in relation to your insurance policies terms and conditions. She spoke clearly to explain all in relation to my question. She was very helpful and patient whilst I gathered information to complete an application for acceptance. She performed great customer service and made me feel relaxed and comfortable which helped me to proceed with the policy coverage.

Reply from Golden Insurance
It was clear information. Also, the operator on the line talking with me, was helpful and cheerful, and seemed like a genuine salesperson, interested in their work and and in serving me with a beneficial policy.

Reply from Golden Insurance
Very friendly.. no pressure..Given time to digest all information.. if I didnot understand the question was repeated and explained..allover a enjoyable experience..

Reply from Golden Insurance
I felt very comfortable with whom i spoke with. He was pleasant professional and very helpful. He explained everything i needed to know and displayed empathy when i shared something personal. I would say he is definitely an asset to your company and i look forward to having future communication with him should i need advice on my journey with Golden insurance.

Reply from Golden Insurance
Jakob was very helpfull, clear in all things I asked .. thsnk you

Reply from Golden Insurance
Not done yet just gonna wait for a while see how I do with payment first

Reply from Golden Insurance
The friendly staff member i talked to was clear and my questions where answered, she made it all easy and i hung up having enjoyed our talk. Her name is Brianna, I would chat to her again anytime 😊

Reply from Golden Insurance
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.