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Golden Insurance Reviews 

2,718
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,710 reviews, reviewers overwhelmingly had a great experience with this company, noting that expectations are consistently met. Customers frequently praise the staff and consultants for being exceptionally helpful, knowledgeable, and polite throughout every single interaction. Consumer feedback highlights that agents explain policies clearly, display genuine empathy, and patiently answer all questions to ensure complete understanding. A few other people also felt that the pricing options were completely reasonable, transparent, and affordable for their specific life insurance needs. Reviewers additionally noted that the overall customer service experience is remarkably convenient, straightforward, and easy to complete without unnecessary medical complications.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently described as polite, patient,... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

User experience

Customers had positive experiences with user experience, highlighting how easy and quick the application... See more

Service

Consumers find service to be positive, highlighting professional and helpful representatives who provide... See more

Price

People report positive experiences with price, frequently highlighting affordable premiums and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I set my policy up with Shaun? He was very well spoken I could hear and understand him very clearly. Expectations were set and met I have now accepted and put in place my granddaughters cover and im h... See more

Company replied

Rated 5 out of 5 stars

I was contacted by VANessa the actual VAN driver, who was extremely helpful, very knowledgeable, and truly professional in every way. I'd be more than happy to encourage others to take the opport... See more

Company replied

Rated 5 out of 5 stars

I felt very comfortable with whom i spoke with. He was pleasant professional and very helpful. He explained everything i needed to know and displayed empathy when i shared something personal. I wou... See more

Company replied

Rated 5 out of 5 stars

The presentation was easily understood gand beneficial. The presenter was clear and concise as l couldn't afford the first quote l asked for a lesser cover and agreed on that qoute. I thanked him on h... See more

Company replied


Company details

  1. Life Insurance Agency

About Golden Insurance

Written by the company

Golden Insurance was born to meet the needs of Kiwis aged 40 and older who want to keep helping their loved ones financially – even after they’re gone.

Choose up to $250,000 life insurance benefit paid to your loved ones (depending on your age when you apply), which could help you give your loved ones a brighter tomorrow.1

 Golden Insurance Company Profile

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

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4.9

All reviews

(2,718)

2,711 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The person I spoke with was very clear…

The person I spoke with was very clear and understandable..
Many thanks,

Raymond

21 September 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Raymond, thank you for your lovely feedback! We're thrilled to hear that you had such a positive experience. We really appreciate you sharing your experience with us.

Rated 5 out of 5 stars

It was a good explained everything as…

It was a good explained everything as I'm dyslexic well Jacob I think his name was Joshua blackler

22 September 2026
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Reply from Golden Insurance

Hi J.B., thank you for your review! We're delighted to hear that you had a great experience with us. We're so glad to know that you're happy with the service you've received.

Rated 5 out of 5 stars

Great experience

I spoke to Duane today, he had contacted me a couple of times earlier but I was driving. But today he caught me at the right time.
His phone manner was excellent, he was very clear in his explanation of the policy. Very helpful with my questions.

22 September 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Donna, thank you for your review! We're so happy to hear that you had a great experience with us. Your kind words are very much appreciated.

Rated 5 out of 5 stars

The agent was very good

The agent was very good

22 September 2026
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Reply from Golden Insurance

Hi Jane, thanks so much for taking the time to leave us a review! We're delighted to hear that you had a positive experience. It's great to hear that you're happy with the service.

Rated 5 out of 5 stars

Was great

Was great, spoke clear , reassured and conversation was made to feel comfortable in my decision

22 September 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Helen, thank you for your wonderful feedback! We're so pleased to hear that you had such a positive experience with us. We’re grateful you took the time to share this with us.

Rated 5 out of 5 stars

Sold in seconds

The operator was a great and friendly person he answered all my questions and explained everything well for my understanding. I’m one of an impatient person when talking over the telephone with people selling me their products etc but I was all ears after a few seconds of listening and I was sold in minutes after that. Thank you golden insurance for your help I now have life insurance and don’t have to worry about any debt falling upon my family when I die. God bless your heart

14 September 2026
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Reply from Golden Insurance

Hi Siaosi, thanks for your kind review! We're thrilled to hear that you had a great experience with us. We’re so pleased to know that you were happy with the service provided.

Rated 4 out of 5 stars

The interviewer was calm and gave…

The interviewer was calm and gave information with clarity. He was customer friendly. He made sure I understood what was said.

21 September 2026
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Reply from Golden Insurance

Hi Karlene, thank you for your review! We're really pleased to hear that you had a positive experience with us. We’re glad to know that everything went smoothly for you.

Rated 5 out of 5 stars

The person who walked me through the…

The person who walked me through the process.

21 September 2026
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Reply from Golden Insurance

Hi Donna, thank you for your review! We're delighted that you had such a positive experience with us. Your kind feedback is greatly appreciated!

Rated 5 out of 5 stars

Respect and Reassurance

When compared to other companies, Golden Insurance offered the best proposal for our age group. The staff members with whom my husband and I had telephone conversations, Scott and George, and another who assisted him this morning, were extremely helpful and understanding of our requirements. This was particularly reassuring because they were clearly of a much younger generation than ourselves.
Leonie Wilkinson

15 September 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Leonie, thank you for your review! We're glad to hear that everything went well and that you had a positive experience with us.

Rated 5 out of 5 stars

Respect and Reassurance

When compared to other companies, Golden Insurance offered the best proposal for our age group. The staff members with whom my wife and I had telephone conversations, Scott and George, and another who assisted me this morning, were extremely helpful and understanding of our requirements. This was particularly reassuring because they were clearly of a much younger generation than ourselves.
Keith Wilkinson

15 September 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Leonie! Thanks for taking the time to leave us such lovely feedback. We're so pleased to know you had a great experience.

Rated 5 out of 5 stars

The person I was talking to was…

The person I was talking to was pleasant informative and considerate of my wanting to know more in relation to your insurance policies terms and conditions. She spoke clearly to explain all in relation to my question. She was very helpful and patient whilst I gathered information to complete an application for acceptance. She performed great customer service and made me feel relaxed and comfortable which helped me to proceed with the policy coverage.

20 September 2026
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Reply from Golden Insurance

Hi there, thank you for the 5 stars! We're really happy to hear you had a positive experience with us.

Rated 5 out of 5 stars

A Helpful Pitch for the Policy

It was clear information. Also, the operator on the line talking with me, was helpful and cheerful, and seemed like a genuine salesperson, interested in their work and and in serving me with a beneficial policy.

17 September 2026
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Reply from Golden Insurance

Hi Raewyn, thanks for your lovely review! It's great to know that you had such a positive experience with us.

Rated 5 out of 5 stars

Very friendly.

Very friendly.. no pressure..Given time to digest all information.. if I didnot understand the question was repeated and explained..allover a enjoyable experience..

17 September 2026
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Reply from Golden Insurance

Hi there! Thank you for your feedback. We're really pleased to hear that we could make the process a positive one for you.

Rated 5 out of 5 stars

I felt very comfortable with whom i…

I felt very comfortable with whom i spoke with. He was pleasant professional and very helpful. He explained everything i needed to know and displayed empathy when i shared something personal. I would say he is definitely an asset to your company and i look forward to having future communication with him should i need advice on my journey with Golden insurance.

16 September 2026
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Reply from Golden Insurance

Hi Glennis! Thanks so much for sharing your experience. We're delighted to hear that everything went well for you.

Rated 5 out of 5 stars

Jakob was very helpfull

Jakob was very helpfull, clear in all things I asked .. thsnk you

16 September 2026
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Reply from Golden Insurance

Hi Sonya, thank you for your kind feedback! We're glad to know you had a great experience and were happy with our service.

Rated 4 out of 5 stars

My Moko that cared.

Not done yet just gonna wait for a while see how I do with payment first

16 September 2026
Golden Insurance logo

Reply from Golden Insurance

Hi R.N.,! Your feedback is much appreciated. We're really pleased to hear that you had a good experience with us.

Rated 5 out of 5 stars

The friendly staff member i talked to…

The friendly staff member i talked to was clear and my questions where answered, she made it all easy and i hung up having enjoyed our talk. Her name is Brianna, I would chat to her again anytime 😊

18 September 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Katy, thanks for your review! We're happy to hear that you found your experience with us a positive one.

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