MGI Direct Reviews 

168
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge. Reviewers frequently mention that advisors go above and beyond, providing excellent support and clear explanations throughout the process. The service is often described as efficient, seamless, and stress-free, leading many to recommend the company. Customers often recommend the company to others, expressing a strong desire to use their services again in the future. Many also appreciate the constant communication and round-the-clock support provided by the team.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their efficiency, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt wit... See more

Rated 5 out of 5 stars

Aled was very helpful. He supported me throughout my journey. He went to that extra mile to show me how to get the right supporting documents for my application. He responded to me anytime I needed he... See more

Rated 5 out of 5 stars

The service provided by your mortgage broker was second to none. The best thing your company did was hiring her. We had a complicated and changing financial situation over a long period of time which... See more

Rated 5 out of 5 stars

We had a great experience all around with Huw - he is friendly and professional. He always had our best interest at heart - looking for the best mortgage offer for our needs and was quick to communic... See more


Company details

  1. Mortgage Broker

Written by the company

Providing expert Mortgage & Insurance advice for everyone from first time buyers to experienced buy to let landlords. We have access to a comprehensive range of mortgage lenders and can explain the benefits and pitfalls of each of the thousands of products available, making for an easier life for you. Our business partners, our experience and our determination to gain a suitable Mortgage offer make it ALL happen, from initial conversation to money in the bank on mortgage completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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4.9

All reviews

(168)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Richard was great from start to finish. It was reassuring to know that he was just a phone call or email away whenever we had questions and he gave clear and helpful responses. We valued his insights and advice, and he gave us the information we needed to make informed decisions. We couldn’t have done this without him. Thank you!

8 November 2024
Rated 5 out of 5 stars

Great Service and Customer Service Highly recommended

We used Richard to our house purchase, he was absolutely fantastic, we didn't had a straight forward purchase and Richard come with a solution that able us to purchase the house we were tenanted. Up until the day of exchange he monitored the mortgages and we got cheaper rates at the last minute thanks to his vigilant and knowledge. Cant thank him enough. Definitely will call Richard for any future property deals.

18 October 2024
Rated 5 out of 5 stars

Aled was fantastic

Aled was fantastic, very knowledgable and kept us updated throughout the process.
I would highly recommend him, he was a pleasure to deal with

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Huw was a fantastic help for our mortgage advice, always at the end of the phone keeping us informed and dealing with our queries.

30 September 2024
Rated 5 out of 5 stars

Excellent

Joanne Goodison was an absolute delight to work with. She provided exceptional support at every stage, always available to answer my questions with professionalism and reassurance. As a first-time buyer, I couldn't have wished for a better mortgage advisor. Thank you so much, Jo!

26 September 2024
Rated 5 out of 5 stars

Fantastic service I have been using…

Fantastic service I have been using Aled Wiltshire for years, always very happy to help and gets me what I need. He always makes the process easy to understand and straight forward. I will definitely be using them again and would have no hesitation to recommend them.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this mortgage advisor. They were knowledgeable, attentive, and made the entire process smooth and stress-free. They found me a great rate and provided clear guidance every step of the way. I highly recommend their service for anyone looking for expert advice and personalized support!

20 September 2024
Rated 5 out of 5 stars

1st time Morgage

“Joanne at MGI was very helpful and organised through the whole process. Took the house key within 1month from Morgage application and Made everything so much easier for me!

26 September 2024
Rated 5 out of 5 stars

Great service as always

As always Caroline found us a mortgage to suit our needs and did all of the sorting and chasing for us to take away all the stress!

12 September 2024
Rated 5 out of 5 stars

Aled Wiltshire - mortgage magician

Aled Wiltshire has supported me through my mortgage journey for some years now and has been fantastic every step of the way. Aled is easy to talk to and non judgemental when it comes to having to talk about debts and managing budgets. Aled has given me confidence in our future plan and I feel I can get what we need to be with my mortgage with Aleds continued support.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Aled

Absolutely fantastic, thank you so much Aled! From my very first message to the last one I knew I was in safe hands, with it being my first property purchase, not really knowing anything he turned what probably is a stressful time in to a breeze, no question I asked was to much and I feel he went over and above to make it all a smooth time for me. I really can’t thank him enough and I highly recommend him to everyone.

29 August 2024

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