MGI Direct Reviews 

168
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge. Reviewers frequently mention that advisors go above and beyond, providing excellent support and clear explanations throughout the process. The service is often described as efficient, seamless, and stress-free, leading many to recommend the company. Customers often recommend the company to others, expressing a strong desire to use their services again in the future. Many also appreciate the constant communication and round-the-clock support provided by the team.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their efficiency, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt wit... See more

Rated 5 out of 5 stars

Aled was very helpful. He supported me throughout my journey. He went to that extra mile to show me how to get the right supporting documents for my application. He responded to me anytime I needed he... See more

Rated 5 out of 5 stars

The service provided by your mortgage broker was second to none. The best thing your company did was hiring her. We had a complicated and changing financial situation over a long period of time which... See more

Rated 5 out of 5 stars

We had a great experience all around with Huw - he is friendly and professional. He always had our best interest at heart - looking for the best mortgage offer for our needs and was quick to communic... See more


Company details

  1. Mortgage Broker

Written by the company

Providing expert Mortgage & Insurance advice for everyone from first time buyers to experienced buy to let landlords. We have access to a comprehensive range of mortgage lenders and can explain the benefits and pitfalls of each of the thousands of products available, making for an easier life for you. Our business partners, our experience and our determination to gain a suitable Mortgage offer make it ALL happen, from initial conversation to money in the bank on mortgage completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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4.9

All reviews

(168)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with Leighton Williams and MGIDIRECT on our mortgage application. Leighton was professional, knowledgeable, and guided us through every step with ease. The process was smooth, efficient, and ultimately successful. We truly appreciate the dedication and support—highly recommended!

R Bibi
South wales.

28 February 2025
Rated 5 out of 5 stars

Excellent service from Aled

Aled was great. He was very patient in explaining all the possible avenues for my mortgage and when we agreed on the final option, the process went very quick. I would highly recommend Aled and his company if you are considering going for a mortgage.

20 February 2025
Rated 5 out of 5 stars

Financial advisor

Financial advisor : Emily Harbottle, provided a most professional and tailored service in finding a financial product best suited for my requirements.

6 February 2025
Rated 5 out of 5 stars

Couldn't fault…

Everything from start to finish Stuart Blake takes care of it all, more importantly makes sure if your like me & haven't got a clue he makes Everything simple & easy to understand so as far as a mortgage advisor he's the person you need

28 January 2025
Rated 5 out of 5 stars

Aled has been exceptional

This is our first time working with Aled Wiltshire and MGI Direct, Aled has been exceptional, pro-active and patient throughout, a pleasure to deal with and nothing was too much trouble for him, hopefully the first loan of many.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Aled Wiltshire – Highly Recommended!

I have never encountered a more professional and dedicated individual than Aled Wiltshire. He went above and beyond to assist and guide me through the entire process—from securing a bridge loan in under two weeks to successfully completing the purchase of an auction property on Bristols Road South in Birmingham, despite my complex financial situation. His expertise and commitment made what seemed like a challenging task smooth and achievable. I highly recommend him to everyone!

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Top professional service

Just can’t explain how we appreciate Brian for his professional assist on our purchase process, no matter what happens he is always there to provide suggestions and solutions as well, top top top service

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Modern construction type challenge

Due to the modern construction type (concrete and steel) of our house, what initially looked "straightforward" quickly became a "computer says no" scenario. Thankfully we were in the very safe and competent hands of Huw Thomas who refused to give up. Although things took much longer than originally anticipated, thanks to Huw's diligence and perseverance we were eventually successful. He was excellent from start to finish and kept us updated every step of the way. I'm sure we were at times a nightmare but he calmly and patiently reassured us. First class service throughout.

29 November 2024
Rated 5 out of 5 stars

Esther was professional and very…

Esther was professional and very informative. She made sure we knew every step that was happening and explained everything clearly. Will definitely be in contact when needed again and will recommend to family and friends.

19 November 2024
Rated 5 out of 5 stars

We can't thank Richard and Lisa enough

We can't thank Richard and Lisa enough, honestly amazing from start to finish. Very supportive any issues or questions we had they were there to help us. As first time buyers we were totally clueless, Richard is the most patient man I know.
Can't thank him enough

22 November 2024

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