Gateway Mortgages Ltd Reviews 240

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and genuine care, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting that the team is always available to answer questions and provides clear explanations. Reviewers frequently mention the efficiency of the service, with quick response times and prompt handling of inquiries. The personalized approach and dedication to finding the best solutions for individual circumstances are also highly appreciated by consumers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

We have had wonderful support from Gateway Mortgages at Freeport. As first time buyers, we were very unfamiliar with the process, but Ness has taken a lot of time and care explaining all of this to us... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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Rated 5 out of 5 stars

Brilliant service!

We have had wonderful support from Gateway Mortgages at Freeport. As first time buyers, we were very unfamiliar with the process, but Ness has taken a lot of time and care explaining all of this to us and understanding our financial situation. We got our mortgage offer extremely quickly. Other members of the team have also been very helpful in answering questions we have. James has also been wonderful in explaining the various recommended protections. Would thoroughly recommend and happy to know we have great support for the duration of our mortgage term.

30 April 2026
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Extremely friendly staff

Extremely friendly staff, attentive and caring. Highly recommended. From beginning to end the experience has been superb.

28 April 2026
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Honestly, the team has been amazing!

Honestly, the team has been amazing!

They have saved me in every way possible, and I couldn't have got through these last months without Karen and Vanessa. Massive asset to Gateway Mortgages! Highley recommend.

24 April 2026
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Always available for advice

Always available for advice. Invaluable as advisors,i have used them for many years and wouldn't go anywhere else.

14 April 2026
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Brilliant Service

Vanessa and Karen were both extremely helpful throughout the whole process, they were always very quick to respond to any questions and they ensured that I got the best mortgage for my situation.
Would definitely recommend Gateway Mortgages to anyone looking for mortgage advice.

9 April 2026
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Great service!

Been a client of Gateway for many years now and have always found them to be honest, friendly and professional.
I wouldn't use anyone else!

16 March 2026
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Mortgage sorted

I had a great experience with Gateway Mortgages. They were extremely helpful from start to finish and made the whole process much easier than I expected. The team listened carefully to what we wanted and worked hard to find us a really good deal that suited our situation.

They kept us informed throughout, answered all our questions, and were always quick to respond whenever we needed help. Nothing felt like too much trouble, and they genuinely seemed to care about getting the best outcome for us.

Overall, I’m very happy with the service we received and would definitely recommend Gateway Mortgages to anyone looking for friendly, professional, and reliable mortgage advice.

5 March 2026
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Reply from Gateway Mortgages Ltd

thank you for your review

Rated 5 out of 5 stars

Mortgage advisor required ... Ness is who you need!

I wanted to take a moment to express my sincere appreciation for the outstanding support I received from Ness, the mortgage advisor, and her assistant Karen. I was recommended to Ness and im relieved I went with her.

From the very beginning, Ness has been incredibly helpful and supportive. She walked me through every stage of the mortgage process, explaining everything clearly and making sure I understood what to expect. Her calm and reassuring approach really put me at ease during what can often feel like a stressful process.

Karen was also fantastic throughout. She was always responsive, helpful, and ensured everything moved along smoothly. Together, they made a great team and made the entire experience far easier than I had anticipated.

I’m very grateful for their professionalism, patience, and dedication, and I wanted to make sure their efforts were recognised.

Many thanks again to both Ness and Karen for their excellent service.

3 March 2026
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Reply from Gateway Mortgages Ltd

Thank you for taking the time to write us such a lovely review.

Rated 5 out of 5 stars

George!

George was excellent and provided us a 10/10 service. Off the back of a bad experience from a different broker, George picked up our case and gave us the reassurance we needed as first time buyers.
Would definitely recommend.

19 February 2026
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Reply from Gateway Mortgages Ltd

Thank you Matthew for your review

Rated 5 out of 5 stars

Awesome service

Ness and Karen were absolutely fantastic throughout the whole process and made us feel at ease. They were both very friendly and professional and were always available to answer any queries we had along the way. Thanks for providing such a great service, I would highly recommended :)

9 February 2026
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The mortgage process was smooth, well organised, and clearly explained at every stage. Communication was outstanding — any questions I had were answered quickly and professionally, which made the whole experience far less stressful.

I would highly recommend Gateway Mortgages to anyone looking for a reliable and professional service. A great experience overall.

4 February 2026
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Gateway mortgages are a very…

Gateway mortgages are a very professional team. There was all very helpful. They dealt with my mortgage extremely quick. It’s been very nice dealing with all the members of staff. They are all very professional. Nice to do business with them. I highly recommend them Steve Virgin.

2 February 2026
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

We have been working with Vanessa for…


We have been working with Vanessa for almost nine years, starting with our mortgage process. She has always been incredibly helpful and supportive, making everything smooth and stress-free. We highly recommend her.

28 January 2026
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Ness is amazing

Ness is amazing.
we had absolutely no idea what we were doing as it had been well over 10years since we remortgaged and she walked us through everything (probably more than once).
She stayed patient with us even when I changed my mind about certain aspects.
She got us the best deal and knew how to proceed effectively and efficiently.
1000% recommend Ness and her team. 👏🏻

21 January 2026
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Very supportive …

Very supportive and communication is spot on kept upto date. Would always recommend gateway mortgages to anyone.

16 December 2025
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Reply from Gateway Mortgages Ltd

thank you for your review

Rated 5 out of 5 stars

Highly recommend

We couldn’t recommend Ness enough, finding time to come out to our home to fit around our family and my partner work. We as a couple were so nervous and not knowing what to do and where to even start being first time buyers. Ness was very quick with replies, very professional and friendly service from the whole team. Ness has helped us all the way to from being accepted for a mortgage then the offer on our first home being accepted! Thank you for all your support and the support continuing.

11 December 2025
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Highly recommend Gateway Mortgages

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've went so smoothly without him. Highly recommend Gateway Mortgages!

8 December 2025
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent service

I can’t thank James enough for his professionalism, dedication and knowledge. Navigating buying a property for the first time is daunting when you don’t know if you’re likely to be accepted and there are so many important factors to consider, but James explained everything so well, giving a lot of time and patience. His clear expertise right from the very start put me at ease and I’m incredibly grateful to have received this service and to know I’ll soon be on the property ladder! Massive thank you you to James and Karen for all their support

2 December 2025
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Reply from Gateway Mortgages Ltd

thank you for your review

Rated 5 out of 5 stars

Amazing Service

I couldn’t recommend Vanessa and Karen more, they both were so very helpful to myself as a first time buyer. They were so amazing with how fast they replied, answered any questions I had and seeing me right through to my mortgage offer being accepted! 10/10 experience using gateway mortgages

14 November 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

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