MGI Direct Reviews 167

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge. Many highlight the excellent service received, noting that advisors go above and beyond to support them throughout various processes, providing clear explanations and prompt responses. Reviewers frequently commend the customer service for its efficiency, personalized approach, and consistent updates, making complex situations feel seamless and stress-free. People appreciate the dedication of the team in securing favorable outcomes and providing valuable advice.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and professional... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was excellent Aled Wiltshire was friendly, approachable, very helpful and went above and beyond what was asked of him. Also he would answer messages very promptly no matter what day or tim... See more

Rated 5 out of 5 stars

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt wit... See more

Rated 5 out of 5 stars

Aled was very helpful. He supported me throughout my journey. He went to that extra mile to show me how to get the right supporting documents for my application. He responded to me anytime I needed he... See more

Rated 5 out of 5 stars

MGI Direct Ltd, was referred to us and we are very grateful for the reference. The entire remortgaging experience was very seamless and each step was explained to us before we went ahead. To be spe... See more


Company details

  1. Mortgage Broker

Written by the company

Providing expert Mortgage & Insurance advice for everyone from first time buyers to experienced buy to let landlords. We have access to a comprehensive range of mortgage lenders and can explain the benefits and pitfalls of each of the thousands of products available, making for an easier life for you. Our business partners, our experience and our determination to gain a suitable Mortgage offer make it ALL happen, from initial conversation to money in the bank on mortgage completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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Rated 5 out of 5 stars

Remortgage with Aled

The service was excellent Aled Wiltshire was friendly, approachable, very helpful and went above and beyond what was asked of him. Also he would answer messages very promptly no matter what day or time a superb service. Thank you 🙏🏻

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Aled Wiltshire from MGI…

I worked with Aled Wiltshire from MGI Direct over an extended period on a fairly complex HMO mortgage and refinancing case. The process involved multiple moving parts including valuation challenges, structural reports, lender requirements, and coordinating with third parties.

Responsive and approachable: Aled was consistently easy to get hold of and maintained regular communication throughout the process. He followed up frequently and kept things moving where possible.

Clear guidance on requirements: He provided step-by-step clarity on documentation needed (e.g. SA302s, tax overviews, company accounts), which was helpful given the complexity of a Ltd company setup.

Proactive with lenders: Aled actively chased lenders and valuers, especially during delays, and kept me updated on timelines and next steps.

Flexible and pragmatic: He adapted to changing circumstances (valuation issues, contractor changes, funding constraints) and offered practical options rather than a one-size-fits-all approach.

100% recommendation from me.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Aled

Aled, (Aled Wiltshire) was very professional through out the process and kept pushing where ever he could to get things over the line.
I wouldn’t hesitate recommending him
Many thanks Aled.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Seamless experience

MGI Direct Ltd, was referred to us and we are very grateful for the reference. The entire remortgaging experience was very seamless and each step was explained to us before we went ahead.

To be specific, Aledd Wiltshire the broker we worked with was very knowledgeable and supported us through the process from day one to completion. He provided a great service, gave us the right recommendations and was always available throughout the process. I will recommend MGI Direct Ltd to my friends and loved ones because the service we got was value for money.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

A big thanks to Aled for assisting me…

A big thanks to Aled for assisting me in the completion of my enquiries.
He was extremely knowledgeable, professional and accommodating.
His vast array of knowledge was clear to see.

The completion of my enquiry was seamless and stress free.
I have received a 10/10 service from Aled.
I will be recommending him to friends and family.

Thank you once again Aled

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Remortgage

I would recommend this company to anyone needing help with a remortgage.
I had a lot of problems to overcome but these were dealt with and i now have my new mortgage and im in a really good place financially.

26 February 2026
Rated 5 out of 5 stars

Reliable and stress free service.

As always Huw couldn’t be any more friendly and knowledgeable. He always looks for the best deal and explains all our different options. I’m so thankful that he makes what is a stressful process so easy for us and always answers our questions or sorts any problems quickly. Thanks again Huw.

12 February 2026
Rated 5 out of 5 stars

Top level service

Great help from Aled during remortgaging process, made the process clear and followed through with me at every key step of the way. Second time using and will definitely be back!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much

Thank you so much, Aled.

I am very pleased with MGI Direct, especially Aled, for his advice, help and support throughout the Mortgage application process. It was a very smooth experience.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

While MGI as a company are very good, I would like to pay particular thanks and gratitude to my advisor Anastasia.

We had a particularly difficult time because of all the solicitors involved but Ana was our port in a storm. I cannot recommend her enough. She is absolutely fantastic!

Thank you Ana.

6 February 2026

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