Maleskin Premium Reviews 

898
•
TrustScore 2 out of 5

2.2

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See what reviewers are saying

Rated 1 out of 5 stars

I had a very disappointing experience with MaleSkin. I ordered products worth €170, and immediately after payment I received an email saying the product was out of stock. I replied right away reque... See more

Rated 5 out of 5 stars

MaleSkin has a huge range of premium products, and often runs really good promotional deals. I've purchased quite a few Murad products with them, and have always been impressed with how fast my orders... See more

Rated 2 out of 5 stars

Dispatch took 6 days, products were bubble wrapped but in a loose plastic package so had suffered slight damage to the boxes. Ordered as a gift so not ideal. Confusingly, the package & tracking messag... See more

Rated 5 out of 5 stars

Excellent customer service. There was some light delays with my order and customer service was amazing with keeping me up to date regardinf delivery. Package arrived very well packed, also got some fr... See more

Company details

  1. Cosmetics Store
  2. also in
  3. Beauty Product Supplier

Written by the company

At MaleSkin Premium, we love serving the hair & beauty needs of men and women all over the world. We offer a luxury and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews across both of our official Trustpilot pages, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.


Contact info

2.2

Poor

TrustScore 2 out of 5

898 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(898)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service & prices

I have been ordering from them for a couple of year now, and every time the service was great and the delivery fast.
Also they usually have very competitive prices and lots of offers and special discounts.
Will definitely keep ordering from them.

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - a range of fab products all priced really competitively and received the product really quickly. Highly recommend this website

13 February 2023
Unprompted review
Rated 5 out of 5 stars

Great range of olaplex products and a great company

I use the olaplex range on my hair. They have all the range here at a good price, even my hairdresser can’t beat the prices at the wholesalers.The website is easy to use. The customer service is excellent and delivery is speedy
After reading some of the previous poor reviews I really cannot understand them as I have ordered about 6 times and there’s never been a problem other than an item being out of stock where I was notified beforehand from Lucy and given the option of waiting until re stocked, given a refund or an alternative . In addition I resent being accused of my review being fake as some have claimed for the 5 star reviews on here. Maybe I’ve just been lucky and a response from the company to the poor reviews would be better for them

28 March 2023
Unprompted review
Rated 1 out of 5 stars

Potential scam company - don't trust

Ordered an item from the site. Got an email the following day (5am or so) to say item was out of stock, they hadn't had chance to update their stock levels on the site (how is that not automated in this day and age?) and the item had been discontinued but would I prefer this other product instead? Was a bit suspicious so asked them to cancel the order.

Having to dispute the payment with my bank now.
Interestingly the item is still showing as in stock on the site. Scam.

20 March 2023
Unprompted review
Rated 1 out of 5 stars

£110 order never received

£110 order never received, absolutely no response to emails. They don’t even have a customer service line in order for you to call them, that was the red flag I unfortunately avoided and paid the price. Having to go through by bank to try and get my money back.

ATTENTION FOT ALL PROSPECTIVE BUYERS: UNDER NO CIRCUMSTANCES, PURCHASE ANYTHING FROM THIS FRAUDULENT WEBSITE!!

16 March 2023
Unprompted review
Rated 1 out of 5 stars

Scam company!

Scam company!

Placed order and received generic email to advise me item was out of stock and discontinued by supplier (it’s not discontinued) despite them still selling the same item on their website. They will offer you an inferior replacement and take your money! AVOID AVOID AVOID! Also full of fake 5 star reviews!

24 September 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

The team at Maleskinluxe have been extremely helpful in helping source a Molton Brown product that has been discontinued by the supplier. They contact me directly whenever they have stock of this product. The price is also good. All round amazing service!

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Pro-active Company

Excellent service from customer oriented Company. Advised me of the availability of a product which was difficult to source. Price was very competitive and delivery prompt. They set the standards to which all on-line companies should aspire.

29 January 2023
Unprompted review
Rated 1 out of 5 stars

Emails bounce back and no response from…

Emails bounce back and no response from their general mailbox - zero customer service. Didn’t place an order based on the reviews below and I wouldn’t expect it to have been fulfilled. Looks to be a scam website with positive reviews made by boys. Avoid!

21 February 2023
Unprompted review
Rated 5 out of 5 stars

Great service & value on Medik8 products

I'm really happy with the information and service that I receive from Maleskin.
At the moment I mainly purchase Medik8 products from this site as they have the best prices that I can find for the products that I need.
They regularly extend discount offers when available. I've just placed my third order with them and expect to continue to do so.
Thanks!

15 February 2023
Unprompted review
Rated 5 out of 5 stars

Always fabulous service from Maleskin…

Always fabulous service from Maleskin Emporium. I regularly order Medik8 products from them; they are always the best value around. Quick delivery, beautifully wrapped. I once ordered the wrong item. I replied to the order confirmation asking if I could change my order. Very quickly I received a reply confirming that they would swap the ordered item for the correct one. Great service - thank you!

14 July 2022
Unprompted review
Rated 5 out of 5 stars

5Star Shop - Highly Recommended

I have made a number of orders with MaleSkinLuxe and I am more than happy with their products, prices, service and speed of delivery.
Thanks so much, and I will definitely be shopping with you some more, in the future.
A 5***** shop, highly recommended.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

MaleSkin is a great site

MaleSkin has a huge range of premium products, and often runs really good promotional deals. I've purchased quite a few Murad products with them, and have always been impressed with how fast my orders are delivered. The customer service team are also super helpful. Would recommend placing an order with this company, you won't be disappointed.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Happy

Well-stocked and products came v quickly! Would use again

14 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent - competitive prices and good range of products

I have ordered several times from this company and found them to be very competitively priced and have excellent personal service - one order was delayed due to delays in the stock being supplied to them, but they responded to my emails and kept me informed and offered a discount. I would highly recommend and will continue to use.

25 November 2022
Unprompted review

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