Maleskin Premium Reviews 

898
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I had a very disappointing experience with MaleSkin. I ordered products worth €170, and immediately after payment I received an email saying the product was out of stock. I replied right away reque... See more

Rated 5 out of 5 stars

MaleSkin has a huge range of premium products, and often runs really good promotional deals. I've purchased quite a few Murad products with them, and have always been impressed with how fast my orders... See more

Rated 2 out of 5 stars

Dispatch took 6 days, products were bubble wrapped but in a loose plastic package so had suffered slight damage to the boxes. Ordered as a gift so not ideal. Confusingly, the package & tracking messag... See more

Rated 5 out of 5 stars

Excellent customer service. There was some light delays with my order and customer service was amazing with keeping me up to date regardinf delivery. Package arrived very well packed, also got some fr... See more

Company details

  1. Cosmetics Store
  2. also in
  3. Beauty Product Supplier

Written by the company

At MaleSkin Premium, we love serving the hair & beauty needs of men and women all over the world. We offer a luxury and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews across both of our official Trustpilot pages, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.


Contact info

2.2

Poor

TrustScore 2 out of 5

898 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(898)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value and service

Great service and very good for prices compared to other sites. I purchased several Elmis products making this a more affordable treat. Products also very well packaged. Definitely will use Maleskin again and have recommended it to my friends.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent!I shopped for the very first time at…

I shopped for the very first time at maleskin and I was delighted I did. Products arrived in a timely manner and customer service experience was brilliant. I would definitely recommend anyone to shop at maleskin as I found they for me outdid my usual places of purchase.I have added maleskin to my priority inbox and fully intend to use again soon .

10 March 2023
Unprompted review
Rated 5 out of 5 stars

I always order my Elemis products from…

I always order my Elemis products from Male Skin given they are the best in price compared to Elemis themselves and other stockest. Also the customer service is amazing, you receive a quick response and a prompt resolution to any issues/concerns

24 February 2023
Unprompted review
Rated 5 out of 5 stars

Repeat Customer - Highly Reccomended

I have ordered a couple of times from this site and have never been disappointed.
They run excellent promotions, stock a good range of brands and products and have great customer service.
I also like that my orders so far have been sent via Royal Mail 48 hour postage, so I don’t have to wait too long and there is of course the option to upgrade to next day delivery.
I received some little samples in my most recent order which is always a nice surprise, the samples were for the brand that I had ordered and for products that I hadn’t tried yet which is great as sometimes it’s hard to decide whether to order a product without trying it first.
If you sign up the emails you get notified of promotions but not spammed with unnecessary emails which I also rate.

21 April 2023
Unprompted review
Rated 1 out of 5 stars

Please avoid at all costs regardless of…

Please avoid at all costs regardless of seemingly attractive prices and special offers. Tempted away from our usual supplier with special discounts and placed an order from the MaleSkin website which showed all items as in stock. Chased this order 5 times and have been promised immediate first class dispatch but nothing for almost 3 weeks. Eventually a parcel arrived with missing items and products substituted without prior agreement. Requested a refund but have been told to return the unwanted items first. Unfortunately unable to return two of the three products as they’ve not been delivered.
Customer Services believe they’ve done their best and it’s no their fault. Better to obtain exactly what you ordered from a reputable supplier even if it looks more expensive.

9 April 2023
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. All the negative reviews are 100% accurate. You will get an email from Lucy telling you your item is out of stock and will offer you some second grade replacement! I’ve reported the transaction to my credit card company who are investigating the matter.

This website needs to be reported somewhere to ensure they are shut down!!!

5 April 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! And the reviews you’re reading are fake.

Absolute scam. Ordered an item, in stock on the website, took my money then emailed me to tell me it was actually out of stock. Still in stock on the website by the way.

Offered me an alternative as to which I rejected, said they’d send a refund, no refund came. Countless emails back and forth about this refund, being told ‘it wasn’t processed’ etc excuse after excuse and highly unprofessional. Took a look at their Instagram page which is a combination of recycled photos and bad photo shop jobs. Still waiting on my refund, having to dispute with the bank and have reported them to trading standards.

Do not buy from them, scam.

3 April 2023
Unprompted review
Rated 5 out of 5 stars

A good reliable company

I’ve used this company a few times for my Medik8 products and they offer very competitive prices, I have received my order within a few days of placing it, with no problems. Have found them a good reliable company

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Best place to buy skincare products

Buy all my skincare products at Maleskin. They are far the cheapest and stock all the products I use. Delivery has always arrived promptly and on the one occasion there was a delay I was kept fully aware. Highly recommend. Don’t go anywhere else.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Maleskin Elemis products

Maleskin had several Elemis items I was looking for which were out of stock on my usual sites. Maleskin also run the odd promotion which I keep an eye out for. Items arrive promptly and in tamper- proof packaging. I've had so many items go missing in site branded packaging. Was very pleased and would recommend!

1 February 2023
Unprompted review

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