i like the pricing and amount of data provided, i also like the roaming services. I dislike the signal drop and 5G outage in Lisbon. Many times while I am on any call such as whatsapp or similar apps,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
Company replied
The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more
Company replied
Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.1
Average
1K reviews
Asks customers to review
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Reply from Lyca Mobile PT
Dear Lakhvinder Singh,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
AI on Lyca doesn't solve service issues
Realise AI interactions with your customers doesn't usually work unless it's a simple query. I had a technical question and it was nowhere near fit for service.
I found out that there is essentially no customer service with Lyca, just a SIM card product if that's all you need.
14 July 2026
Reply from Lyca Mobile PT
Dear Neville Eilbeck,
We appreciate you sharing your feedback regarding your support experience. We understand your concerns about getting assistance with a technical query and the level of support provided.
Please share your Lyca Mobile number and details of your concern via our private channel so we can review the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Somewhere network is very slow
Which reacharge show in the app 5.60 they cut 7 euro today
16 July 2026
Reply from Lyca Mobile PT
Dear Prince,
We’re sorry to hear that you’re experiencing slow network speeds at times. We understand how inconvenient this can be. Please share your location and mobile number so we can check the issue and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Muhammad Afzaal,
We’re concerned to learn about your experience. We would like to understand the issue and assist you further.
Please share your Lyca Mobile number and details of your concern via our private channel so we can investigate and provide support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Why internet is to much slow in…
Why internet is to much slow in cavaleiro area 🤔😵 of odemira municipality ,beja district.
16 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We appreciate you bringing the slow internet speed in the Cavaleiro.
Please contact us via our private channel with your Lyca Mobile number and the full address or postcode so we can check the network coverage in your area and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
LycaMobile kept charging the wrong debit card
I updated the debit card information in the app, but LycaMobile kept charging the wrong old debit card to renew my data plan for 3 months in a row. Every month that this happened, I sent an email to their support department explaining the situation. Never got a response. In the end the solution (most likely) is to just cancel the plan completely and then start all over again. Not really customer friendly...
15 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We are concerned to learn about your experience with the payment method update and plan renewal charges. We understand your concerns regarding the incorrect card being charged and the lack of response from support.
Please share your Lyca Mobile number and payment details via our private channel so we can investigate this further and assist you with a resolution.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Here's a more professional and…
Here's a more professional and impactful review:
I have had a very disappointing experience with Lyca Mobile.
I tried many times to attach my new bank card, but the app kept showing errors and would not save it. There also appears to be a bug where, if an auto-renewal package is active, it is impossible to purchase a new package.
I also faced multiple top-up issues. I paid €7 than €8 received a "processing" message, and the money was deducted from my bank account, but I never received the mobile data.
These problems are especially frustrating when traveling outside Portugal within the EU, as reliable mobile service is essential. Lyca Mobile needs to fix these issues and improve its payment and top-up system.
30 June 2026
Reply from Lyca Mobile PT
Dear Customer,
We are sorry to hear about the difficulties you experienced with adding your bank card, managing your package, and completing top-ups. We understand how important reliable access to your mobile services is, especially while travelling.
We would like the opportunity to review these concerns, including the payment and data activation issues. Please share your Lyca Mobile number and relevant details via our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear customer,
We're truly happy to hear you received outstanding service. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Minhaj,
We appreciate your feedback. We are always working to improve our network for everyone.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Awful
Awful. I brought bundle with 5.60 Euro. But when I went to pay, it takes 7 euro. Horrible.
15 July 2026
Reply from Lyca Mobile PT
Dear Mohammad Maruf,
We understand your concern regarding the bundle purchase charge. Please share a screenshot of the message along with your Lyca Mobile number via our private channel so we can investigate the transaction and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Shani,
We are so happy to hear you had such a wonderful experience with us! We truly appreciate your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
Thank you for saving my time and…
Thank you for saving my time and helping me
12 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Angkur,
We're so happy we could assist you and make a positive difference. We appreciate your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We're truly happy to hear you find Lycamobile easy to use and consider it the best. Thank you for your wonderful feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear customer,
We're so happy to hear you like Lyca! We truly appreciate your positive feedback and kind words. Thank you for sharing your experience with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I try so many time by online to take…
I try so many time by online to take data bundle.. but lyca take money but didn't give internet
13 July 2026
Reply from Lyca Mobile PT
Dear Miton,
We’re sorry to hear that you were charged for a data bundle but did not receive the internet service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the transaction and work towards a resolution as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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