i like the pricing and amount of data provided, i also like the roaming services. I dislike the signal drop and 5G outage in Lisbon. Many times while I am on any call such as whatsapp or similar apps,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more
Company replied
Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
I like to rate about your service moderate due to very weak network service. Hope this will be improve up coming days soon. Thank you
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.1
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear you're experiencing issues with your internet and network service. We understand how frustrating this can be and would like to help investigate the problem
Updated Response: We have sent you an email with further details for a thorough investigation. Kindly check your inbox and get back to us at your earliest convenience.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing internet connectivity issues.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards a resolution as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Everything is well but net is slow and…
Everything is well but net is slow and doesn’t work in some places
4 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We appreciate your feedback regarding the internet speed and coverage. We are actively working to improve our network in all areas.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We're happy to hear you found the sample satisfactory. We appreciate your feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Ujwal,
We’re sorry to hear that you are experiencing slow network speeds.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards a resolution as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
much better then before
Very poor network service. I have almost no signal on my phone, and the internet is extremely slow. I am not satisfied with the service and would not recommend it.now its better after complain.
10 July 2026
Reply from Lyca Mobile PT
Dear Misbah,
We're sorry to hear about your experience with our network service. We understand how frustrating poor signal and slow internet can be
Updated Response: Upon investigating network issue has been fixed for you and I have refreshed the network settings and additional information had been shared through E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear you're experiencing issues with the network. We'd like to help investigate and improve your experience
Updated Response: We have refreshed the network settings and also emailed you with additional information.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Attendants over the phone are rude and…
Attendants over the phone are rude and not willing to help whatsoever.
I changed my iphone and cannot have my line working anymore. Zero support.
29 June 2026
Reply from Lyca Mobile PT
Dear Michel,
We are sorry to hear about your frustrating experience with our phone support and the difficulties you've faced getting your line working on your new iPhone. Please share the phone number you used to contact us so that we can review the call and get back to you with a resolution.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very weak internet service
I like to rate about your service moderate due to very weak network service. Hope this will be improve up coming days soon. Thank you
3 July 2026
Reply from Lyca Mobile PT
Dear Suk,
We appreciate your feedback regarding our service and the network connectivity. We understand that a weak network can be frustrating, and we are actively working to improve our service in the coming days.
Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Easy to get internet service but…
Easy to get internet service but network is very poor at though at 100GB connection .
3 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear that you're experiencing poor network performance despite having a 100GB plan.
Updated Response: We have refreshed the network settings and also emailed you with additional information.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Estimado(a) Cliente,
Lamentamos saber que não está satisfeito(a) com a sua experiência com o serviço móvel.
Agradecemos por partilhar o seu feedback e fornecer os detalhes relevantes. Registámos a sua reclamação e a nossa equipa está a investigar o caso com prioridade para compreender o problema e trabalhar numa solução o mais breve possível.
Agradecemos a sua paciência e compreensão.
Atenciosamente,
Equipa de Resolução de Avaliações da Lyca Mobile
trustpilotreview@lycamobile.com
Good connection signals strength is…
Good connection signals strength is good also internet packages decent.
3 July 2026
Reply from Lyca Mobile PT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lack of Contact
Had real trouble with my eSIM at the very beginning of my trip and attempted to call and email. I did not receive anything back until two days after I left. I would work on getting back to emails and/or returning calls. Otherwise It seemed the prices were fine.
2 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about the difficulties you experienced with your eSIM and the delay in receiving a response from our team.
Thank you for sharing your feedback and providing the relevant details. We have carefully noted your concern, and our team is currently investigating this on priority to understand what happened and work towards resolving the issue as quickly as possible.
We appreciate your patience and understanding while we look into this matter.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing poor signal coverage, internet connectivity issues, and voice quality problems.
Thank you for sharing your feedback. We have carefully noted your concern, and our team is currently investigating this on priority to identify the issue and improve your service experience as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing slow internet speeds with your Lyca Mobile service.
Thank you for sharing your feedback. We have carefully noted your concern, and our team is currently investigating this on priority to identify the issue and improve your data experience as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing slow internet speeds with your Lyca Mobile service.
We would like to investigate this further and assist you with a resolution. Kindly share your Lyca Mobile number, registered email ID, and any reference number you may have with us.
Once we receive the details, our team will review the issue on priority and work towards resolving your concern as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Qualidade é profissionalismo
Qualidade, profissionalismo e precos
Apesar de ter subido 6.40 para 8.00
2 July 2026
Reply from Lyca Mobile PT
Prezado(a) Cliente,
Muito obrigado por compartilhar sua experiência conosco!
Estamos muito felizes em continuar oferecendo a você a melhor relação custo-benefício que você merece.
Atenciosamente,
Equipe de Resolução de Avaliações da Lyca Mobile,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear customer,
We're sorry to hear that you're experiencing issues with your data connection. We understand how important a reliable internet service is and apologize for any inconvenience caused.
Updated Response:could you please provide your location/postcode, the type of issue you’re experiencing (slow speeds, no connection, or frequent disconnections), and the device you are using?
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.