i like the pricing and amount of data provided, i also like the roaming services. I dislike the signal drop and 5G outage in Lisbon. Many times while I am on any call such as whatsapp or similar apps,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
Company replied
The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more
Company replied
Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.1
Average
1K reviews
Asks customers to review
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Reply from Lyca Mobile PT
Dear Vishal,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
network is very poor
network is very poor, do you have any timeline to resolve this, especially where I’m staying
3 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing poor network service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards a resolution as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The network internet fluctuate
The network internet fluctuate especially during Whatsapp call.
3 July 2026
Reply from Lyca Mobile PT
Dear Bello,
We're sorry to hear you're experiencing unstable internet connectivity. We understand how frustrating this can be, especially during WhatsApp calls.
Updated Response: We have refreshed the network settings and also emailed you with additional information.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Hi didn't get a good net connection…
Hi didn't get a good net connection they said 5g connectivity but most of the time connection not good when I use internet call. . But another companies network not have this kind of problems.
3 July 2026
Reply from Lyca Mobile PT
Dear Varun,
We're sorry to hear about your experience and understand how frustrating unreliable connectivity can be, especially during internet calls. We'd like to investigate the network performance in your area.
Updated Response: We have refreshed the network settings and also emailed you with additional information.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The company retains customers' payment…
The company retains customers' payment details after one-off purchases and continues to debit the account monthly. I did not subscribe for monthly billing.
8 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear about your concerns regarding unexpected charges. We understand the importance of having clear billing arrangements and would like to review your account to understand what happened.
Updated Response: We have not yet received a response from you. If you are still experiencing any issues, please feel free to contact us via E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
network not good
4 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing network issues.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards a resolution as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear you're experiencing issues with your internet and network service. We understand how frustrating this can be and would like to help investigate the problem
Updated Response: We have sent you an email with further details for a thorough investigation. Kindly check your inbox and get back to us at your earliest convenience.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi Deepa Ram Mr,
We are sorry to hear about the 5G network issue. We are looking into this for you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing internet connectivity issues.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards a resolution as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Everything is well but net is slow and…
Everything is well but net is slow and doesn’t work in some places
4 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We appreciate your feedback regarding the internet speed and coverage. We are actively working to improve our network in all areas.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We're happy to hear you found the sample satisfactory. We appreciate your feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Ujwal,
We’re sorry to hear that you are experiencing slow network speeds.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards a resolution as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
much better then before
Very poor network service. I have almost no signal on my phone, and the internet is extremely slow. I am not satisfied with the service and would not recommend it.now its better after complain.
10 July 2026
Reply from Lyca Mobile PT
Dear Misbah,
We're sorry to hear about your experience with our network service. We understand how frustrating poor signal and slow internet can be
Updated Response: Upon investigating network issue has been fixed for you and I have refreshed the network settings and additional information had been shared through E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear you're experiencing issues with the network. We'd like to help investigate and improve your experience
Updated Response: We have refreshed the network settings and also emailed you with additional information.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Attendants over the phone are rude and…
Attendants over the phone are rude and not willing to help whatsoever.
I changed my iphone and cannot have my line working anymore. Zero support.
29 June 2026
Reply from Lyca Mobile PT
Dear Michel,
We are sorry to hear about your frustrating experience with our phone support and the difficulties you've faced getting your line working on your new iPhone. Please share the phone number you used to contact us so that we can review the call and get back to you with a resolution.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very weak internet service
I like to rate about your service moderate due to very weak network service. Hope this will be improve up coming days soon. Thank you
3 July 2026
Reply from Lyca Mobile PT
Dear Suk,
We appreciate your feedback regarding our service and the network connectivity. We understand that a weak network can be frustrating, and we are actively working to improve our service in the coming days.
Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Easy to get internet service but…
Easy to get internet service but network is very poor at though at 100GB connection .
3 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear that you're experiencing poor network performance despite having a 100GB plan.
Updated Response: We have refreshed the network settings and also emailed you with additional information.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Estimado(a) Cliente,
Lamentamos saber que não está satisfeito(a) com a sua experiência com o serviço móvel.
Agradecemos por partilhar o seu feedback e fornecer os detalhes relevantes. Registámos a sua reclamação e a nossa equipa está a investigar o caso com prioridade para compreender o problema e trabalhar numa solução o mais breve possível.
Agradecemos a sua paciência e compreensão.
Atenciosamente,
Equipa de Resolução de Avaliações da Lyca Mobile
trustpilotreview@lycamobile.com
Good connection signals strength is…
Good connection signals strength is good also internet packages decent.
3 July 2026
Reply from Lyca Mobile PT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lack of Contact
Had real trouble with my eSIM at the very beginning of my trip and attempted to call and email. I did not receive anything back until two days after I left. I would work on getting back to emails and/or returning calls. Otherwise It seemed the prices were fine.
2 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about the difficulties you experienced with your eSIM and the delay in receiving a response from our team.
Thank you for sharing your feedback and providing the relevant details. We have carefully noted your concern, and our team is currently investigating this on priority to understand what happened and work towards resolving the issue as quickly as possible.
We appreciate your patience and understanding while we look into this matter.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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