While my representative Jaber was outstanding and handled my issue perfectly, the overall customer service from the company was disappointing. Long hold times almost two hours and unnecessary back-and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
After having difficulty with different agents changing my SIM card to eSim, keeping my number, being told different things I finally got Jaber. Jaber was exceptional, he was very clear, knew what ne... See more
Company replied
the support and their Database are not in sync - I have call more then 10 times and wait for more than a month but no solution, finally had to change the number.
Company replied
My phone was dead for a week. Really appreciate the help from Mohammed with switching my eSIM to a physical SIM. They were super patient and explained everything clearly, which made the whole process... See more
Company replied
Company details
Written by the company
The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders. Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Contact info
24 Commerce St., 07102, Newark, United States
- 1-866-277-3221
- lycamobile.us
2.9
Average
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful customer service and absolute…
Awful customer service and absolute tyrants. Unknowingly stuck in auto renew and won't let me cancel.
Avoid at all cost.
18 April 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Edward,
We are sorry to hear about your experience and understand how frustrating this situation must be for you. Auto-renewal can remain active unless it is cancelled, but we apologise if this was not clearly communicated or if you faced difficulty in cancelling it. This is not the experience we want for our customers. We would like to help resolve this for you as quickly as possible. Please share your Lyca Mobile number with us, and we will check your account, assist with cancelling the auto-renewal, and ensure no further unwanted charges are applied.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Great service—it works in my area and…
Great service—it works in my area and I’d definitely recommend it if you prefer to avoid fixed-term payment plans.
18 March 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Oscar,
We are glad you enjoyed your experience and appreciate that our service works well in your area. Thank you for recommending us as a flexible alternative!
Regards,
Lyca Mobile Operations
half of the time site is not working
half of the time site is not working, re-charging is quite a pain.. had to skip to quick recharge which thankfully is less hasslefree.
16 April 2026
Reply from Lyca Mobile USA
Dear Deo,
We appreciate you bringing this to our attention. We are sorry you have had trouble with the site and recharging. We will look into these issues to improve your experience.
Please share the screenshot of error message and this will help us to check and resolve the issue. For further assistance, feel free to reply to trustpilotreview@lycamobile.com.
Best Regards,
Lyca Mobile Trust Pilot Team
I would like to sincerely thank…
I would like to sincerely thank Customer Representative AbdelWakil Ajeddour for his excellent support. Due to Lyca’s SIM upgrade program, I was unable to renew my prepaid account through the app and was worried about my plan expiring before the new SIM arrived. He patiently helped me complete the recharge online and prevented my service from getting disconnected. His support and professionalism saved me from a very stressful situation. I truly appreciate his help.
14 March 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Panguluri,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that AbdelWakil Ajeddour was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
Lyca mobile is joke
Last month I Port my number to Lyca mobile, its a promotion for 9 months $12.50, at the recharge time got a message saying they had problem to get my payment and I called customer service twice, I checked my credit card with bank and tried in their system for my wife's phone number to top of $10 and it worked perfectly fine. They gave me 2 times reference # and saying they escalated the issue but I still don't have my phone service on. I am 62 years old, hospital and dr appointments calling me and can't get to me. I am frustrated but don't have a way to reach out to a person who can fix their system issue. I don't think that I will stay with this company as soon as possible I am porting out my number. Ridiculous costumer service.
12 April 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Esat,
We are really sorry to hear about your experience and understand how serious this is, especially when it affects important calls like hospital and doctor appointments. We can see that your case has already been escalated and further details have been shared through E-Mail.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile USA
Dear pake,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Ninia was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
I wish you were worth suing
I wish you were worth suing.
Lycamobile US is a masterclass in how to trap customers in a billing loop while providing zero technical or human support.
I purchased two numbers in February 2026. When I decided I no longer needed the service, I attempted to cancel the auto-renewal. That is when the nightmare began. Every single one of their "automated" systems is broken:
- USSD code (190#) failed with "Unknown Error."
- The Web Portal refused to load the Renewal Manager page.
- Login was impossible because their system failed to send OTP codes to the numbers.
- Password recovery failed because the account profile was riddled with clerical errors (placeholder names/birthdates) that I couldn't even edit.
Despite my documented attempts to cancel BEFORE the billing date, they charged my Apple Wallet $21.00 ($10.50 per line). To make matters worse, their web portal claims "no payment methods are stored," yet they clearly have a "ghost" connection to my Apple Pay that they use to pull money without my consent.
The "Customer Support" is a joke. They claim a 5–7 day response time but took 32 days to address my case. They intentionally stall—waiting until the plan "expires" so they can claim they "cannot issue a refund for expired plans." This is a blatant attempt to keep stolen funds by using their own internal delays as an excuse.
I have provided ICCIDs, PUKs, and official bank PDFs, and they continue to ask for the same information repeatedly to avoid processing a simple refund.
Pros: seems to be cheap (crap no).
Cons: Broken website, broken USSD codes, non-existent customer service, and predatory "expired plan" refund policies.
Save your money and your sanity. Go with a reputable carrier. Or use one-time banking cards. I am now forced to file a formal chargeback with my bank and a complaint with consumer protection authorities to get my money back.
14 April 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Witalij,
We are really sorry to hear about your experience and understand how frustrating this situation must be. We sincerely apologise for the issues you faced with cancellation, billing, and the delay in support. We’d like to review your case in detail, including the charges and previous requests, to ensure this is addressed appropriately. Please share your registered details and any reference IDs, and we will prioritise your case and assist you further.
Regards,
Lyca Mobile Trustpilot Team
Very very poor network and service if…
Very very poor network and service if you use your data often dont use lyca
13 April 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Nabeel,
We are sorry to hear about your experience with the network and service. We’d like to check the network performance in your area and assist you further,
UPDATE-We’ve requested additional details but haven’t received a response yet. If the issue persists, please share the information trustpilotreview@lycamobile.com so we can assist further.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Lyca mobile is a ripoff company
I wish I can give zero star to Lyca mobile.
They just decided to start charging us for 3 lines. We only have to lines for many years. We called customer service many times which some of them were very rude, but they pretended they didn’t know what we were talking about. Until we called our bank to dispute the third line.
The next thing Lyca mobile did was to block my line. They asked me to pay my bill that was not due so they can unblock my line. It’s been many days now without a phone and they kept promising after 24hours over and over again
People should stay away from Lyca mobile so that they don’t fall victims of these scammers
7 April 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
We are really sorry to hear about your experience and understand how frustrating this must be, especially being without service. We would like to investigate the issue regarding the additional line, billing, and service suspension. Please share your account details with us, and we’ll look into this as a priority to help resolve it as quickly as possible.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
It looks very bad, support is unprofessional and clueless
I have using Lyca mobile US for 3 months and I've got double charges. At the first time they did no respond to my email where I described this problem. This leaded to second double charge.
And then they required me to send the card information via email, the information they already have. I don't feel comfortable sending such sensitive data over email to a random support employee.
Also I spoke to one support staff via phone, and it was like talking to a lawyer or a robot who reads standard (screw you customer) procedures directly on paper. And instead of fixing the issue they said that send second email so they can fix my problem.
UPDATE (next day of writing this review) it's incredible that I will get faster responses to this review that my support emails to Lyca Mobile.
10 April 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Atte,
To assist you further, could you please provide your Lyca Mobile number, registered email address, and payment reference number. This information will help us investigate the issue more effectively and resolve it as quickly as possible.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Very poor service
Very poor service, voicemail doesn't work. You will not receive calls. You will also loose your number
31 December 2025
Unprompted review
Reply from Lyca Mobile USA
Hi Nishi,
We apologies for the inconvenience caused. From your review, it appears you are experiencing issues receiving calls and voicemail not functioning properly, which can significantly impact usability. Concerns about losing your number are also taken seriously.
This needs to be checked on your account and network settings to identify the cause. Please email us at trustpilotreview@lycamobile.com with your Lyca Mobile number, reference number so that we can investigate and resolve the issue as soon as possible.
Best Regards,
Lyca Mobile Trust Pilot Team
Excellent service
Excellent service. It works in my area and is highly recommended if you don't want fixed-term payment plans.
10 April 2026
Reply from Lyca Mobile USA
Dear customer,
We are happy to hear that our service works well in your area! We appreciate your recommendation, especially regarding our flexible payment options. Thanks for your feedback!
Regards,
Lyca Mobile Trustpilot
Had a really frustrating experience…
I had a really frustrating experience with Lyca Mobile. The service quality was extremely inconsistent ,calls would drop randomly and data speeds were painfully slow even in areas where coverage should have been fine. Customer support was no help at all, it took forever to get through to someone and when I finally did, they couldn’t resolve my issue.
Trying to get clarification just led to more confusion and wasted time. Overall, it felt unreliable and not worth the money. I wouldn’t recommend it if you need dependable service.
9 April 2026
Reply from Lyca Mobile USA
Dear Atik,
Thank you for your feedback. We’re really sorry for the inconvenience caused and we understand network issue and customer service agent not helpful is how frustrating this experience must have been for you.
This is not the level of service we aim to provide. Please be assured that we will definitely look into your concern and work towards resolving it.
Kindly check the private message we have sent to your registered email ID so we can assist you further.
We appreciate your patience and support.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Lack of Response Caused Service Loss - Unacceptable Customer Support
This is a highly disappointing and unacceptable experience with LycaMobile.
On March 26, I contacted customer support to clarify a simple billing question regarding my $33 plan with a $7.50 promotional rate. I received only an automated acknowledgment stating that a response would be provided within 5–7 working days.
However, no actual response was ever provided.
Due to this lack of communication, I turned off auto-renewal to avoid the risk of being incorrectly charged. As a direct result, my SIM service was disconnected.
When I later contacted customer service, I was informed that the promotional plan could no longer be restored, and I would need to either pay the full price or purchase a new SIM.
This situation is entirely the result of LycaMobile’s failure to respond within their stated timeframe. A basic customer inquiry was ignored, leading to unnecessary service disruption and inconvenience.
This raises serious concerns about the reliability and accountability of LycaMobile’s customer support.
Based on this experience, I would not consider this service reliable and cannot recommend it to others.
26 March 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Md Khourshed Alam,
I'm really sorry to hear about your experience. I can understand how frustrating this must have been, especially when you reached out with a simple billing question and didn’t get a proper response in time.
This isn’t the experience we want our customers to have, and your feedback genuinely highlights where we need to do better, especially around response times and clearer communication.
I would really like to help get this looked into for you properly. If you’re open to it, please share the Lyca Mobile number and the email address used to contact us so that we can check and get back to you. For further assistance, feel free to reply to trustpilotreview@lycamobile.com.
Best Regards,
Lyca Mobile Trust Pilot Team
I am extremely disappointed with Lyca…
I am extremely disappointed with Lyca Mobile. After upgrading my SIM, I lost my network, and for the past three weeks, customer care has been unresponsive. I’m repeatedly transferred to the SIM swap team, who take hours to respond, and I haven’t even been given my port number to switch to another network. This is unacceptable service—unreliable, frustrating, and completely unprofessional.
7 April 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Krishna,
We are sorry to hear that you are experiencing a serious network coverage issue. At the moment, we do not have sufficient details to investigate this further.
To assist you better, please provide your Lycamobile number, registered email address, and, if you have previously contacted Lycamobile, the reference number of your earlier request. This information will help us investigate the issue more effectively.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile USA
Dear thomas,
We appreciate you sharing; we are glad it was easy for you to complete and use.
Regards,
Lyca Mobile Operations
still after almost a month no refund no…
still after almost a month no refund no contact from the customer service -they said thye will get back to me after a week or so ..looks like I have to file chargeback with the bank for a fraud
repeated mails sent to customer service -no response
5 April 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Nicolas,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, E-Mail address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Patient Services by Mohammed
My phone was dead for a week. Really appreciate the help from Mohammed with switching my eSIM to a physical SIM. They were super patient and explained everything clearly, which made the whole process quick and easy. Great service overall!
5 April 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Jack,
We're happy to hear that switching your eSIM to a physical SIM went smoothly! We appreciate you mentioning the patience and clarity provided during the process. Thank you for your positive feedback and for sharing your experience.
Regards,
Lyca Mobile Operations
Didn't work as advertised.
The advertised unlimited international calls to a certain location ended up being 30 minutes a month only.
Their customer service is lacking. I had one positive and one negative experience with their CS representatives.
3 April 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Raven,
Thank you for taking the time to share your feedback. We are sorry to hear about the customer service lacking with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.