Bought a prepaid sim to cover my one month in Europe (15 euros) Discovered that it automatically recharged itself for another month (another 15 euros) that i don’t need. Tried to message customer s... See more
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Review summary
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Based on these reviews
I needed to swap my phone number back to my old one after losing it. I contacted customer service four times. During the first call, I was told to register my number, but the prepaid registration for... See more
Company replied
I DO NOT RECOMMEND LYCAMOBILE After purchasing a 3GB plan, I actually received only 2.6GB, despite Lycamobile claiming I had 3,070MB (I have screenshots as proof). Here are the main issues... See more
Company replied
Worse service I've ever received since I've been in Netherlands. They couldn't perform a sim swap even after calling 4 times in one day and I've all necessary information. I called 4 times, spoke to 4... See more
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2.3
Poor
2K reviews
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Thanks so much for Marizabel’s kindness…
Thanks so much for Marizabel’s kindness and prompt support! Hope you have a nice weekend’
18 April 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Mengyu,
We're happy to hear that you received prompt and kind support. Thank you for sharing your positive experience; we appreciate your feedback!
Regards,
Lyca Mobile Trustpilot Team
Prompt response by the customer…
Prompt response by the customer service. Marizabel was quite helpful in guiding me through the registeration process
16 April 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Seyi,
We're happy to hear that our customer service team provided a prompt response and guidance during your registration. We appreciate your positive feedback!
Regards,
Lyca Mobile Trustpilot Team
Good customer experience
Marizable gave me a quick solution in my problem. She was kind and polite. My problem was solved without any issues. Thank you for helping me
16 April 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Victoria,
We're happy to hear that the issue was solved quickly and efficiently. We appreciate you taking the time to share your positive experience with us.
Best Regards,
Lyca Mobile Trust Pilot Team
Lyca makes it difficult to change the autorenewal
Especially when a customer purchases a travel prepaid plan, it is only for a short term during the visit to the Netherlands and shouldn't be auto-renewed when the customer returns to their country. It took me 10 days to let the team know about the issue, and please make it smoother. Please dont enable auto reenewal for pay as you go plans and win the customers
31 March 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Santhosh,
We are sorry to hear about your experience and regret that you feel this way. This is not the level of service we aim to provide. We would appreciate the opportunity to understand what went wrong. Please share more details along with lyca mobile number, email address and reference number and the issue you faced so we can investigate and assist you further.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
The worst sim operator in The…
The worst sim operator in The Netherlands, am not recommend
8 April 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Ksawerv,
We are sorry to hear about your experience and regret that you feel this way. This is not the level of service we aim to provide. We would appreciate the opportunity to understand what went wrong. Please share more details along with lyca mobile number, email address and reference number and the issue you faced so we can investigate and assist you further.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Terrible Customer Service and Total Incompetence
I have no words to describe their unprofessionalism. I spent the entire day waiting on the phone, first with one operator and then, after an hour of waiting, with another. I kept doing this all day just to have my old email address changed to a new one so I could access my Lyca account again and pay my bills.
After one operator told me that the email had been changed and that I needed to wait one hour before logging in, I did exactly that—I waited—but nothing changed. I still cannot receive the OTP code because, clearly, I was misled and the email was never updated.
What incompetence. I truly have no words. Who do you hire to assist your customers? These operators are completely useless and provide no help at all.
2 April 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Antonia,
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you have faced.
We truly regret that you had to spend so much time contacting our support team without a proper resolution. We understand how important it is to regain access to your account, especially when you need to manage your services and payments. Being informed that your E-Mail was updated when it was not, and still being unable to receive the OTP, is not acceptable and falls short of the service standards we aim to provide.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also E-Mail us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Scam company
I bought esim and never used it because I wasn't able to activate it. After 6 months Cannock reached out to me with demand to pay 60 euro for 2 years contract with Lyca (which I obviously never signed for). I tried to close esim that I even haven't activated with them via support, but they were always tried to authorize me with sms on that number (that was never activated, again). So I wasn't be able to close the account and asked Cannock to provide a contract. They said that contract was provided to email address that were used for esim registration. If this is not my email address, why they are reaching out to my email address? Every month they send another email saying that I must pay more and more money to them
2 April 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Kostiantyn,
Thank you for taking the time to share your feedback. We are sorry to hear about the unable to activate the esim with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lycamobile number, E-Mail ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the E-Mail-Id linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lycamobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lycamobile Trust Pilot Team
I signed a contract in December and got problem of cancellation
I signed a contract in December, but I cancelled it after one day. Since then, I have been receiving an email every month asking for payment.
I have sent many emails, but nobody has replied to me 😫
This is the worst company. I would never recommend buying this SIM card.
Please fix this issue as soon as possible.
1 January 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Maya,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with Lycamobile.
Currently, we are unable to locate or investigate your case due to insufficient information in your review, as it does not include identifiable details such as your Lycamobile number, email address, or any reference number.
To assist you further, we kindly request you to share your details via the secure private link sent to the email address associated with your Trustpilot account.
Alternatively, you may contact us directly at trustpilotreview@lycamobile.com
. Please include your Lycamobile mobile number in the subject line so that we can quickly locate your account and proceed with the investigation.
Once we receive your details, we will promptly review your case and work towards resolving your concern.
Thank you for your cooperation. We look forward to assisting you.
Best regards,
Lyca Mobile Trustpilot Team
Dangerous Safety Failure: 0113 Routing Error & Minor Stranded.
I am, with my family, an active customer. My 16-year-old daughter was stranded for 2 hours in a rural area because of zero network coverage. More importantly, Lyca has a systemic bug where calling any 0113 (Goes) area code number redirects to the Suicide Prevention Hotline (113). This prevented my child from reaching help. Lyca's customer service has been negligent and offers only scripts. This is a violation of the Dutch Telecommunications Act.
----------------------
Information provided to their team. Waiting for a technical fix for the 0113 routing bug. Safety is still at risk.
19 March 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Ali,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
Unlimited Limited data that’s the name…
Unlimited Limited data that’s the name that you should call it. I
17 March 2026
Reply from Lyca Mobile NL
Dear Ruben,
Thank you for your feedback and for sharing your email ID and transaction ID.
We are sorry to hear about your concern regarding the unlimited plan and understand how this may feel misleading. We truly regret any confusion caused.
We will review your case in detail using the information provided and check the plan benefits and usage associated with your account. We will reach out to you via email with a detailed update and assist you further in resolving your concern.
Thank you for your patience and understanding.
Best Regards,
LycaMobile Trustpilot Team
Cancelling subscription impossible
FEELS LIKE FRAUD!!!
Horrible experience
I have tried to cancel my "1 month" subscription since January. Got an email response 1 month later. Answered and then did not get a response back.
Tried via phone, but just spent 30 minutes waiting in the line and then got hung up on.
They are still charging my every month though!!!!
3 January 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Laurens,
Thank you for sharing your feedback with us. We are sorry to hear about the cancellation of the service and appreciate the opportunity to assist you.
Based on the details available, we have successfully identified your case and forwarded it to our internal team for further investigation and resolution.
Our team is currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
Lyca Mobile Trust Pilot Team
Broken payment links, zero customer service, and they still want to collect
I had a one-year contract with Lyca Mobile NL. In January 2026, they sent me an SMS with a payment link that didn't work. They sent a second one also broken. Because I couldn't pay through their own system, they cancelled my service.
I tried to reach them through every channel available: phone, email, their platform. I even sent an email warning them I would take action if they didn't respond. No one has ever replied. Their phone line puts you on hold for 20+ minutes and nobody picks up.
Meanwhile, they keep sending me payment demands and are now threatening incasso for a debt that exists only because their own payment system failed. To make things worse, when I switched to a new provider, I couldn't port my old number because Lyca requires me to cancel the service first, but how do you cancel with a company that refuses to communicate?
They are very good at billing. They are very bad at everything else.
31 January 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Aaron,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with Lyca Mobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team.
Lyca mobile
Lyca mobile
I changed my bank account and Lyca did not automatic change the account number.
At the time I was in holiday, and by the time that I got back my number was blocked.
Lyca has a way to make the payments, but you need your phone number.
So I had not way of paying or to reach them to get some customer service.
So because Lyca does not have a normal way to pay I’m now couch up in a case over a cheap lycra mobile number.
I’m not sure how to reach them or how to pay the bills, but I’m sure that I will never get their service again as long as I live.
2 March 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We regret any confusion regarding the payment process after changing your bank account details. We understand how difficult it can be if you’re unable to make a payment or access support due to a suspended number. This is certainly not the experience we want our customers to have.
We would like to help you resolve this matter as quickly as possible, including reviewing the outstanding balance and advising on alternative payment options. Please provide the Lyca Mobile number and email address so that we can check and get back to you as son as possible. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
In years they improve they service
In years they improve they service. If I have to compare the quality 4 years ago and now- it's 180°
I had issue with my sim card, I need to swap it and all operators was friendly and with willing to help me.
The most amazing was Nicole
She was a frendly and after my explanation that we have a bit different english she start to adopt to my English...
In the end we swap my sim without the frustration and we finish our conversation on positive wibe
28 February 2026
Unprompted review
Reply from Lyca Mobile NL
Hi Aiga,
We are happy to hear that our service improvements over the years are noticeable. It's great to know that the team was helpful during your SIM swap, and we appreciate your kind words about the assistance you received. Thanks for your feedback!
Regards,
Lyca Mobile Trustpilot Team
They don't respect the law.
They don't respect the law.
They keep sending you spam emails, without option to unsubscribe.
Even 6 months after I already sent them several emails to stop bothering me with spam emails, they are still sending me spam emails.
Amateuristic and irresponsible.
Edit: They are apparently more quick to respond when called out publicly for their illegal behavior than they are to respond on email messages. Horrible mentality. If I receive ONE more spam email, I will take legal action, because they are obligated by EU law to have a functioning 'unsubscribe' button in every email, which they do NOT have!!!
Edit 2: As still nothing has changed, I have started the legal procedure against Lyca Mobile NL.
21 February 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We are sorry to hear that you have been receiving spam emails without an option to unsubscribe. This is certainly not the experience we want for our customers, and we understand how frustrating this can be.
To help us investigate this matter further, please provide the spam email you received, along with your Lyca Mobile number and registered email address to trustpilotreview@lycamobile.com. Once we have these details, we will review the issue and work to resolve it as quickly as possible.
Regards,
Lyca Mobile Trustpilot Team.
Non functional customer portal
Non functional customer portal. Every action gives you an error.
Good luck being able to reach their customer support
Once you leave they keep spamming you with automatic emails that you owe them "0" eur. Good luck asking them to stop as there's no way of reaching their support
20 February 2026
Unprompted review
Reply from Lyca Mobile NL
Hi Edmund,
We are sorry to hear that you experienced errors while using the customer portal and faced difficulties reaching our support team. We understand how frustrating this must have been, especially when trying to manage your account.
To assist you further, kindly provide your Lycamobile number and the email address associated with your account to trustpilotreview@lycamobile.com.
We appreciate you bringing this to our attention and we are here to help.
Regards,
Lyca Mobile Trustpilot Team
It’s ok, but used to be better
It’s ok, used to be better.. but I guess they have customers now so no more big deals like they used to have, also sometimes there’s really bad connection,
16 February 2026
Reply from Lyca Mobile NL
Hi Anzu,
We appreciate your feedback. We are sorry for that you have experienced connection issues. We will look into this to improve our service.
Thank you for your valuable feedback.
Regards,
Lycamobile Trustpilot Team.
Marizabel she's a super helpful person
Marizabel she's a super helpful person, very approachable and kind. She helped me solve my problems with a bad purchase.
12 February 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Piotr,
We are happy to hear that the person was helpful, approachable, and kind! We appreciate you letting us know about the positive experience and that the issue was solved.
Regards,
Lyca Mobile Trustpilot Team.
One star is still too much
One star is still too much. For over a month I’m trying to understand why Lyca is sending me payment reminders as I don’t have any running subscription. They don’t reply to the emails and on the phone they are switching me to non existent team that never picks up. Stay away, the cost of resolving issues with their incompetent customer support is much higher than paying a bit more with more reliable provider.
Another month, another invoice for non existent service - simple scam! After initial message no follow up - Lyca’s classic customer support. The absolute worse you can encounter.
7 January 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We’re sorry to hear about your experience and understand how frustrating this situation must be. This is not the level of service we aim to provide. We’d like to look into the payment reminders you’re receiving and review your account status.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Marizabel was a great help
Marizabel was a great help. She understood the complexity of the request and provided swift resolution, where others had failed. Really appreciate the time she put and for resolving the issue.
7 February 2026
Unprompted review
Reply from Lyca Mobile NL
Hi Fahad,
We're happy to hear that the issue was resolved efficiently. We appreciate your feedback and are glad the support provided was helpful in addressing the complexity of your request.
Best regards,
Lyca Mobile Trustpilot Team
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