Do not give them your money! Their proxies are extremely slow. Customer support will refuse to refund you and will always come up with excuses to avoid doing so! I am currently in the process of ta... See more
LunaProxy
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See what reviewers are saying
I use Luna Proxy for all my Instagram accounts and it has never given me any issues. The geo targeting is always accurate and stable. Sometimes the speed can drop a little, but that’s completely norma... See more
Good afternoon, everyone. I am a regular customer of the Lunaproxy platform. I have been buying proxies here to meet my needs for almost a year, and I have not experienced any problems thus far. The s... See more
Purchased residential proxies, connection speed is poor (below 1 Mbit for most addresses). Used only 40 Mb of traffic from purchased 5GB package and asked for a refund. Provided evidence to the sup... See more
Company replied
Company details
Written by the company
LunaProxy's high-quality dynamic residential proxy IP network helps you bypass country restrictions and website blocking, providing 200 million real residential IP proxies around the world, and supports Socks5 and Http proxy protocols for your free use, 100% anonymous.
Contact info
·, ·, ·, United States
- support@lunaproxy.com
- lunaproxy.com
Breach of guidelines
Terrible customer service
Terrible customer service, proxies did not work.. no one replies from neither of their support channels.
We will contact our bank and make sure to spread the word.
27 January 2023
Unprompted review
Reply from LunaProxy
We are very sorry for bringing you a bad experience. Due to too many messages in the mailbox, our staff missed your message due to operational errors. I would like to express my sincere apologies. Please trust that Lunaproxy will promptly respond to any questions raised by users until the problem is resolved. We are always working hard to create a better user experience. Finally, thank you for choosing to use Lunaproxy and we hope that our products will satisfy you.
The purchase was made on the Luna Proxy…
The purchase was made on the Luna Proxy website, and when I checked the proxies, it was found that it was in the blacklist And they don't want my money back
5 January 2023
Unprompted review
Reply from LunaProxy
Hello, our IP resource pool will continue to be updated and expanded, and we will also pay attention to user feedback. If you encounter problems with the IP blacklist, you need to contact our support team and tell us what type of detection website you use for detection. Different websites will have different detection results, and our team will proceed based on your feedback. verify. We want you to judge us based on your own real experiences, not the reviews of other customers.
Ip very bad with Static ISP Proxies.
16 December 2022
Unprompted review
Reply from LunaProxy
Hello, I'm sorry to have brought you a bad experience. I hope you can send your feedback to our official email or customer feedback system. We have dedicated staff to collect user feedback and suggestions, because Lunaproxy always puts user experience first. As long as users raise questions and opinions, we will evaluate and adopt them. We have now fully upgraded the static residential proxy with better stability and faster speed! Strive to bring better quality IP to users.
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