Do not give them your money! Their proxies are extremely slow. Customer support will refuse to refund you and will always come up with excuses to avoid doing so! I am currently in the process of ta... See more
LunaProxy
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See what reviewers are saying
I use Luna Proxy for all my Instagram accounts and it has never given me any issues. The geo targeting is always accurate and stable. Sometimes the speed can drop a little, but that’s completely norma... See more
Good afternoon, everyone. I am a regular customer of the Lunaproxy platform. I have been buying proxies here to meet my needs for almost a year, and I have not experienced any problems thus far. The s... See more
Purchased residential proxies, connection speed is poor (below 1 Mbit for most addresses). Used only 40 Mb of traffic from purchased 5GB package and asked for a refund. Provided evidence to the sup... See more
Company replied
Company details
Written by the company
LunaProxy's high-quality dynamic residential proxy IP network helps you bypass country restrictions and website blocking, providing 200 million real residential IP proxies around the world, and supports Socks5 and Http proxy protocols for your free use, 100% anonymous.
Contact info
·, ·, ·, United States
- support@lunaproxy.com
- lunaproxy.com
Breach of guidelines
Bad proxy and support doesn't want to do refunds
TOTAL SCAM SERVICE
I attempted to request a refund through the company's website, but there was no self-service refund option available. The only method provided was to email them directly asking for a refund. I sent that email over one week ago, and I have not even received a confirmation that they received my request.
On the website, it clearly states that customers have a 12-day window to obtain a refund. However, if they do not respond to the email I sent, how will I be able to get the refund processed within that 12day timeframe? My customer ID is lu5840567.
I am concerned that the lack of response so far, combined with the quickly approaching refund deadline, may result in me missing the opportunity for a refund that I am eligible for according to their policy. What should I do to ensure my refund request is addressed promptly?
30 May 2024
Unprompted review
Reply from LunaProxy
Hello sir, you used a program to detect that our proxy cannot be used, but the test results only showed low quality and no specific standards, and the proxy IP you detected was not a lunaproxy proxy. You sent us an email hoping to get a refund, but our customer service staff contacted you to inquire about the specific situation, and you did not respond to the question. If you still have problems that you want to solve, you can contact our support team support@lunaproxy.com, we will do our best to provide you with the most effective support and solutions, thank you for your cooperation and trust in us!
dont buy this plz worst trash proxy…
dont buy this plz worst trash proxy ever to log to email will take like 10 min wow what trash i lost 16 dollar in this garbage
6 June 2024
Unprompted review
Reply from LunaProxy
Hello sir, I'm sorry to bring you a bad experience. Our login is very simple. You can register and log in with just an email address. You can also log in with Google Mail. For such problems, we recommend that you contact our support team at support@lunaproxy.com. In order to better understand and solve the specific problems you are facing, we need to know some details, such as what happened during use, and provide us with screenshots. With this information, we can quickly arrange engineers to help you and solve the problem as soon as possible. Please rest assured that we will do our best to provide you with the most effective support and solutions. Thank you for your cooperation and trust in us!
I am using their dynamic residential…
I am using their dynamic residential proxies. They have good price in the market, but the uptime is not really good. I think just 95%
2 June 2024
Unprompted review
The proxy's response is too slow
The proxy's response is too slow. And I wrote an email to them to resolve it. They said they would respond within 48 hours, what? But until now, almost 3 days later, they still haven't resolved it for me. Too bad.
30 May 2024
Unprompted review
Reply from LunaProxy
We are sorry for the bad experience you have. Due to too many customer emails, our customer service staff will respond within 48 hours. If you encounter any problems, we recommend that you contact our support team at support@lunaproxy.com. In order to better understand and solve the specific problem you are facing, we need to know some details, such as the proxy address you are using, what happened during use, screenshots of the proxy that cannot be used, etc. With this information, we can quickly arrange for engineers to help you and solve the problem as soon as possible. In addition, you can also check our tutorial to try to solve the problem https://www.lunaproxy.com/help/userguide/ Please rest assured that we will do our best to provide you with the most effective support and solutions. Thank you for your cooperation and trust in us!
I am using Luna Proxies for last some…
I am using Luna Proxies for last some years their performnace is good. But Last time myt some data was lost and I appealed for Re add my loss of data and they Inform me that after some review we will help you. Their proxies speed is very good. Thanks for replying team on Time.
28 May 2024
Unprompted review
Do not use this product
Luna Proxy commented on my previous review to talk to their support staff.
I emailed their support staff 3 days ago and they did not answer.
They are not even providing a refund. I want my full refund back immediately.
26 April 2024
Unprompted review
Reply from LunaProxy
Hello sir, we explained in your previous negative review that our customer service support team will do its best to provide you with the most effective support and solutions. When communicating with you via email, the customer service support team will also communicate with you. You have communicated many times and there is no lack of reply. For refunds, our customer service support team will review your issue according to our refund policy. If you meet the refund conditions, we will refund you as soon as possible!
I tried contacting support but got no response
I tried to make a refund, but there is no option on the website, the only option is to send an email asking for a refund, I already sent it over 12 hours ago and I didn't even get a response as they received my email, on the website it says that you have 3 days to make the refund, how will I get it in those 3 days if they don't respond? my id: lu9620929
14 May 2024
Unprompted review
Reply from LunaProxy
Hello sir, we received your question email yesterday and contacted you to ask about the reason for your refund, but you did not tell us the specific reason for the refund. We hope you can tell us the detailed reason for the problem. We Will solve it for you as soon as possible! Additionally, we have a complete refund policy. If the relevant refund requirements are met, we will refund you as soon as possible! Thank you for your cooperation and trust in us!
Unresolved Issues and Poor Service from Lunaproxy
I purchased Lunaproxy's IP proxy service on May 7th, but I've faced constant issues. The IPs provided are recognized as server IPs, not residential, preventing me from accessing my intended website. Despite multiple requests for a genuine residential IP, Lunaproxy has failed to resolve the issue.
Their support insists on using IPinfo as the sole standard, disregarding the fact that other websites consistently identify the IPs as server IPs from Octopus Web Solution Inc., a known server provider.
Communication has been poor, with long delays and no updates on a resolution. They have not agreed to provide a refund despite the ongoing issues.
Their poor Trustpilot rating (3.4) should have been a warning sign. I strongly advise against using Lunaproxy due to their unresolved issues, inadequate solutions, and lack of customer support. Save yourself the frustration and look for a more reliable provider.
————————————————————————————————————————————————
EDIT (May 21st): After escalating the issue and providing evidence of the ongoing problems, I was eventually able to secure a refund from Lunaproxy. However, the process was unnecessarily drawn out and frustrating.
7 May 2024
Unprompted review
Reply from LunaProxy
Hello sir, we understand that you are using Luna static proxy. Our static proxy is a real device IP and a real residential IP. For IPs that are disabled by your target website, we have changed two different IPs for you. solve. Additionally, we have a complete refund policy. If the relevant refund requirements are met, we will refund you as soon as possible! Thank you for your cooperation and trust in us!
I bought 2 static proxies
I bought 2 static proxies, they are terribly slow and blacklisted, I wrote to support every day about a replacement and no response
lu5894972
5 May 2024
Unprompted review
Reply from LunaProxy
Hello sir, you used other testing websites to detect that your IP has been blacklisted, but it does not show which website it was blacklisted by. Our customer support colleagues asked you for your specific URL, but you did not provide relevant information. If you still have questions about this, you can contact us by email and we will continue to help you solve such problems.
Scam company
Purchased residential proxies, connection speed is poor (below 1 Mbit for most addresses). Used only 40 Mb of traffic from purchased 5GB package and asked for a refund. Provided evidence to the support team but they refusing to issue a refund responding with fake excuses. Don't buy anything from that scammers
Upd. I’ve already done everything you mentioned below, support team just stopped responding. I don’t need your engineers to help me, I want my money back because you provide low quality product.
19 April 2024
Unprompted review
Reply from LunaProxy
We apologize for the inconvenience. If you encounter issues, we recommend that you contact our support team at support@lunaproxy.com to better understand and resolve the specific issue you are facing. In order to accurately determine the problem, we need to know some details, such as the proxy address you are using, what happened during use, screenshot information provided to us that the proxy cannot be used, etc. With this information, we can quickly arrange engineers to help you and solve the problem as soon as possible. Please rest assured that we will do our best to understand the details of the problem, and we will do our best to provide you with the most effective support and solutions. In addition, we have a complete refund policy. If the relevant refund requirements are met, we will be the first to do so. Time to process your refund! Thank you for your cooperation and trust in us!
Purchase Residential Proxy, Get Datacenter Proxy!!!
Really worst proxy services. Their residential proxies are full of isp proxies. Parts of these isp proxies are datacenter proxies, which are mixed in residential proxies. Attention!!!
10 April 2024
Unprompted review
Reply from LunaProxy
We are sorry to bring you a bad experience. As we all know, the attributes of IP are constantly changing. In addition, our IP resource library will be constantly updated and expanded. We use the industry detection tool ipinfo to detect IP attributes. If you are interested in If you still have questions about this, you can contact us by email and we will continue to help you solve such problems.
Misleading and unresponsive
Site is misleading when it comes to canceling subscription, vpn capabilities and support is almost non existent
15 April 2024
Unprompted review
Reply from LunaProxy
Hello sir, the LunaProxy proxy plan is available with purchase and does not require a subscription. If you encounter issues, we recommend that you contact our support team at support@lunaproxy.com to better understand and resolve the specific issue you are facing. Additionally we never offer VPN functionality, LunaProxy is a legitimate residential proxy provider and we provide fully compliant services. The situation you describe simply does not exist. If you want to discredit me, my explanation is useless even if I am not wrong. I have carefully read every user's review and explained the reasons to them, but we will not accept your malicious negative review. Please take responsibility for your words and actions.
10/10
Best proxy provider on the market. Bought proxies 2-3 times, everything went smooth and no issues with payment.
29 January 2024
Unprompted review
Luna scam me & stole my 15$
I sent mail more than 10 times for support but no response from Luna customer service. Very poor service. They scam my 15$ and not responding me
5 April 2024
Unprompted review
Reply from LunaProxy
We are very sorry to bring you a bad experience. We will check and reply to all question emails within 24 hours. We have been working hard to create a better user experience. In order to accurately determine the problem, we need to know some details, such as the proxy address you are using, what happened during use, screenshot information provided to us that the proxy cannot be used, etc. With this information, we can quickly arrange engineers to help you and solve the problem as soon as possible. Finally, thank you for choosing to use Lunaproxy. We hope our products will satisfy you.
Have tried to contact 7 or 8 times to…
Have tried to contact 7 or 8 times to cancel account and stop subscription. I've searched everywhere across site and can't see how to cancel subscription. no response, proxy setup did not work for scrapebox. respond to my request and I will take this down.
3 April 2024
Unprompted review
Reply from LunaProxy
We are very sorry to bring you a bad experience. The LunaProxy proxy plan is available with purchase and does not require a subscription. If you encounter issues, we recommend that you contact our support team at support@lunaproxy.com to better understand and resolve the specific issue you are facing. In order to accurately determine the problem, we need to know some details, such as the proxy address you are using, what happened during use, screenshot information provided to us that the proxy cannot be used, etc. With this information, we can quickly arrange engineers to help you and solve the problem as soon as possible. In addition, you can also confirm whether the usage environment is in mainland China and check our usage tutorial to try using https://www.lunaproxy.com/help/userguide/ Please rest assured that we will do our best to understand the details of the problem and we will We will do our best to provide you with the most effective support and solutions, thank you for your cooperation and trust in us!
Approved 10/10
So far, the best proxy provider on the market. Best price and quality. Very happy with the service provided. I recommend it.
22 March 2024
Unprompted review
Traffic Usage Scam
You buy 5gb, you get 500mb.
They raise the traffic usage artificially so that you use your credit amount faster than normaly.
I tracked my usage and it wasn´t nearly that what I got billed.
Can´t recommend - will never purchase anything again and will get the money back by credit card
23 February 2024
Unprompted review
Reply from LunaProxy
Hello, I'm very sorry for bringing you a bad user experience. LunaProxy will not maliciously consume user traffic data. In response to your feedback, we contacted the customer support team and did not receive any feedback from you. If you think your data usage is too high, I recommend contacting our support team at support@lunaproxy.com and we will verify your data consumption and proactively provide you with a solution. Finally, thank you for choosing to use Lunaproxy and we hope you are satisfied with our product.
I bought the Unlimited Ip proxy plan…
I bought the Unlimited Ip proxy plan and it did not work at all. Their excuse was that a lot of users use the service together so it doesn't work. " the package you are using may have insufficient resources due to the large number of users "
Paid $280 a day and it didn't work. Asked for refund.
19 February 2024
Unprompted review
Reply from LunaProxy
We are sorry for bringing you a bad experience. We have contacted the customer support team to learn about the specific situation. You want to choose a specific country and region to extract IP for use, but it is clearly marked in the introduction of the Unlimited Residential Proxy Plan. Introduction to the use of "random country", which obviously does not meet your usage needs. If you need to choose a specific country or region for use, we recommend that you try to use the dynamic residential proxy plan. Our customer support team also promised to help you during the communication. Change proxy plan. However, the problem of insufficient resources due to a large number of users does not exist at all. The use of the unlimited residential proxy plan has nothing to do with the number of users. At the same time, we have always been committed to providing the highest quality and complete proxy product plans. , you can contact our customer support team support@lunaproxy.com, we will actively provide you with a solution.
Not Working Properly .. I did not Get Result..
I Brought Dynamic Residential Proxy as a test .. But it's not working properly. I Work SEO . But it's really my bad exprienes last 4 days I just work . All goes like flow with water . Very diaspointed .....
2 February 2024
Unprompted review
Reply from LunaProxy
We apologize for the inconvenience. If you are having issues, I recommend contacting our support team at support@lunaproxy.com to better understand and resolve the specific issue you are facing. In order to accurately determine the problem, we need to know some detailed information, such as the proxy address you are using, what happened during use, the screenshot information provided to us that the proxy cannot be used, etc. With this information, we can quickly arrange engineers to help you and solve the problem as soon as possible. In addition, you can also confirm whether the usage environment is in mainland China and check our usage tutorial to try using https://www.lunaproxy.com/help/userguide/ Please rest assured that we will do our best to understand the details of the problem. We will do our best to provide you with the most effective support and solutions. Thank you for your cooperation and trust in us!
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