Do not give them your money! Their proxies are extremely slow. Customer support will refuse to refund you and will always come up with excuses to avoid doing so! I am currently in the process of ta... See more
LunaProxy
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See what reviewers are saying
I use Luna Proxy for all my Instagram accounts and it has never given me any issues. The geo targeting is always accurate and stable. Sometimes the speed can drop a little, but that’s completely norma... See more
Good afternoon, everyone. I am a regular customer of the Lunaproxy platform. I have been buying proxies here to meet my needs for almost a year, and I have not experienced any problems thus far. The s... See more
Purchased residential proxies, connection speed is poor (below 1 Mbit for most addresses). Used only 40 Mb of traffic from purchased 5GB package and asked for a refund. Provided evidence to the sup... See more
Company replied
Company details
Written by the company
LunaProxy's high-quality dynamic residential proxy IP network helps you bypass country restrictions and website blocking, providing 200 million real residential IP proxies around the world, and supports Socks5 and Http proxy protocols for your free use, 100% anonymous.
Contact info
·, ·, ·, United States
- support@lunaproxy.com
- lunaproxy.com
Breach of guidelines
I use Lunaproxy to manage my business…
I use Lunaproxy to manage my business media accounts and it's going well with my experience with them I would say it's is an excellent proxy.
2 February 2024
Luna's dynamic residential proxies are…
Luna's dynamic residential proxies are impressive! They work really well and are super reliable. The LunaS5Proxy, with its rotating ISP proxies, makes it even better. Definitely worth a try for anyone looking for high-quality proxy services.
23 January 2024
LunaProxy transformed my business
LunaProxy transformed my business! The LunaS5Proxy plan provides fantastic rotating ISP proxies, enhancing my online presence. I highly recommend it for dynamic residential proxy requirements.
23 January 2024
Low quality proxies, bad support
I purchased static ISP proxy from this provider and tested.
Many ip checker tools detected it as a proxy and and risk score was 65% high.
I asked the support team to replace with clean one, but they replied that only ipinfo.io result is accepted.
ipinfo.io didn't even detect famous VPN IP, even though all other tools are detecting. I am tired of talking with such support, low quality service.
This means their service isn't high standard.
I never recommend this service to serious business.
24 January 2024
Unprompted review
Reply from LunaProxy
Hello, we are sorry for bringing you a bad experience. If you think the detection of the IPinfo platform is inaccurate, you can contact our customer support. We will verify it based on the detection information you provided, and we will also Expand supported detection platforms. If the detection is genuine, we will resolve the matter for you. In addition, our IP resource library will be continuously updated and expanded, and we are committed to providing the best service!
Delivering deceptive services
I emailed them to complain about receiving data center proxy instead of residential proxy service.
Their response was completely unrelated to the issue.
Upon reading the email, I found myself wondering, "What is going on with the CS Team? Are they being foolish?"Consider other providers if you plan to use the service.
24 January 2024
Unprompted review
Reply from LunaProxy
We are sorry to bring you a bad experience. As we all know, the attributes of IP are constantly changing. During the process of communicating with you by email, we have informed you that we use the industry detection tool ipinfo to detect IP attributes. If you are concerned about this If you still have questions, you can contact us by email and we will continue to help you solve such problems.
Impressed with Luna's dynamic…
Impressed with Luna's dynamic residential proxies! Unparalleled performance and reliability. LunaS5Proxy takes it up a notch with rotating ISP proxies. A must-try for anyone in need of quality proxy services
20 January 2024
LunaS5proxy is my go to source for…
LunaS5proxy is my go to source for sockS5 proxy. The France proxies maintain steady performance and LunaS5's customer support is exceptional. A reliable choice for secured connections.
2 January 2024
Unprompted review
Scamming site. pls don't not and ever buy a proxy from them
Guys pls don't not and ever buy a proxy from this scamming company
Ips are not clean at all their residential ip is data center ip. And they take your money and don't refund payment. They doing scamming. Provide free proxy which available in online.
6 January 2024
Unprompted review
Reply from LunaProxy
We apologize for the inconvenience. If you are having issues, I recommend contacting our support team to better understand and resolve the specific issue you are facing. In order to accurately identify the problem, we need to know some details, such as the proxy address you are using, what is happening during use, etc. With this information, we can quickly arrange engineers to help you and solve the problem as soon as possible. Please rest assured that after understanding the details of the problem, we will do our best to provide you with the most effective support and solutions. Thank you for your cooperation and trust in us!
Lunas5 has stood out for their…
Lunas5 has stood out for their impeccable socks5 proxy service. The Italy proxies have surpassed my expectations in both speed and reliability. Lunas5 is my reliable partner for secure connections.
29 December 2023
Unprompted review
Luna has truly impressed me with their…
Luna has truly impressed me with their Australian proxies. Luna's unlimited residential proxies have been instrumental in my research; they deliver fast and secure connection. Luna is my top choice for data integrity.
28 December 2023
Unprompted review
Lunaproxy's static residential proxy…
Lunaproxy's static residential proxy has been incredibly reliable for my business. The Germany IPs are consistently fast and secure. LunaProxy delivers top-notch performance and exceptional service.
12 December 2023
Unprompted review
The united kingdom IPS provided by Luna…
The united kingdom IPS provided by Luna has been crucial to my SEO efforts. Luna's static residential proxy ensure consistency and reliability, making Luna my choice for secure browsing.
21 December 2023
Unprompted review
Luna's rotating ISP proxy service is…
Luna's rotating ISP proxy service is unmatched. Their Canada proxies offer superb performance and I've been thoroughly impressed by the speed and reliability of Luna's proxies.
16 December 2023
Unprompted review
i took a 5gb refill
i took a 5gb refill, i put only 1 proxy on dolphin anti to test if everything was working fine, i spent like 2 minutes using the proxy just connecting to Tiktok and instagram, and looking at the location, i closed the profile with the proxy, I go on my dashbord 2 days later, I see that I have no Giga available when I had literally used the proxy for 2 minutes, in short, it's a big scam not honored, do not go, and do not take any of their services.
11 September 2023
Unprompted review
Reply from LunaProxy
We are very sorry for bringing you a bad user experience. We will not refuse to provide help to users. If you have any questions during use, please feel free to feedback to us. We will carefully check and solve them. Please believe that we are sincere. Please contact us: support@lunaproxy.com, we will compensate you for the traffic after verification.
SCAM
On 08.08 I purchased an unlimited Resintial proxy. I paid for a 280$ package to try it for 1 day.
Although everything is said to be unlimited, the proxies are very slow, there is a 500 request limit and all of them are unethical proxies obtained by stealing.
Lunaproxy, pyproxy, these sites are all connected to a single Chinese company and they steal people's ip addresses through viruses and sell them as proxies.
I definitely do not recommend it. They never respond to support, no one responds after payment.
8 August 2023
Unprompted review
Reply from LunaProxy
Thank you for taking the time to provide feedback on the quality of our IP service. We apologize for any delays and inconvenience you have experienced. We know having high-quality IP is critical to your business and we regret that we were unable to meet your expectations in this regard.
LunaProxy is a legal residential proxy provider and we provide fully compliant services. The situation you describe simply does not exist. If you want to slander me, my explanation is useless, even if I am not wrong. I have carefully read every user's review and explained the reasons to them, but we do not accept your malicious negative reviews. Please be responsible for your words and deeds.
My account was hacked
My account was hacked, and my gp usage was drained in a matter of days. More than 40$ wasted. I've tried to explain that wasn't my fault, obviously they hacked into my account due to their vulnerability weakness. They refused to refund my old quota. For this reason, I write this review in order to prevent future users to signing up with this company. They're not accountable for their very obvious poor security services.
25 July 2023
Unprompted review
Reply from LunaProxy
Hello, we have always been committed to user network security services, and there will be no leakage of user account information. If you encounter any problems during use, you can contact us by sending an email to support@lunaproxy.com! We will solve it for you as soon as possible after receiving the email!
proxies did not work
proxies did not work，no one replies from neither of their support channels.
28 June 2023
Unprompted review
Reply from LunaProxy
Our customer service team is always committed to providing users with the best quality services and giving them satisfactory solutions. If you encounter a problem and don't receive a timely response, it may be because we are outside of business hours. This misunderstanding was caused by time difference. I believe the issue you encountered has now been resolved as our staff tends to address user feedback as soon as they arrive at work.
I bought an unlimited plan
I bought an unlimited plan, they shut down the servers, they said they would reactivate it, but they didn't take any action. I paid 2500$, I only had the opportunity to use it for 1 week, they are completely victimizing people, I definitely do not recommend you to buy
7 June 2023
Unprompted review
Reply from LunaProxy
Hello, I'm sorry to have brought you a bad experience. I have asked customer service about this problem and we will compensate you after verification. We will never deny assistance to our users. As long as it is a problem reported by users, we will carefully check and solve it. Please believe that we are sincere.
I tried their unlimited residential…
I tried their unlimited residential proxies. $hitty proxies, $hitty support. Don’t waste your time and money on this.
16 May 2023
Unprompted review
Reply from LunaProxy
We apologize for the inconvenience. If you are having issues, I recommend contacting our support team to better understand and resolve the specific issue you are facing. In order to accurately determine the problem, we need to know some detailed information, such as which proxy address you are using, what happened during use, etc. With this information, we can quickly arrange engineers to help you and solve the problem as quickly as possible. Please rest assured that after understanding the details of the problem, we will try our best to provide you with the most effective support and solution. Thank you for your cooperation and trust in us!
Worst support and experience
Bought 10 residential static proxies to check with gologin, but none of them worked, Contacted support on telegram and the response was "there are tutorials for using in other browsers in the help, you can try". And even for that response, I had to wait 12 hours
And nothing worked. Worst proxy service provider I have ever used. Wont ever recommend
15 February 2023
Unprompted review
Reply from LunaProxy
Hello, if the purchased static IP cannot be used, you can contact us and we will compensate you for the corresponding IP balance. We're sorry that we can't provide 24/7 service, but we are always online during normal business hours to handle problems for users, and we have been responding to all feedback from users. Still, thank you for using Lunaproxy.
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