Local Financial Advice Reviews 

1,365
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and representatives are exceptionally polite, patient, and genuinely helpful when handling initial inquiries and phone calls. Many consumers also deeply appreciate the extremely fast response times, smooth communication, and professional guidance offered throughout the entire process. Though some reviewers mentioned that the team could not always assist with specific or niche financial queries, others experienced noticeable delays before securing an appointment. A few individuals also felt that certain representatives lacked deep knowledge regarding specialized pension schemes or unique investment backgrounds.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that advisors are kind,... See more

Service

Reviewers mention positive feedback about service, highlighting prompt, efficient, and professional... See more

Response time

Customers had positive experiences with response_time, frequently highlighting prompt and swift replies to... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting fast response times and polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dom attempted to contact me a couple of times before I was able to answer his call. It must have been towards the end of his shift, yet he didn’t appear to be in a rush. He was kind, patient, frien... See more

Company replied

Rated 5 out of 5 stars

We were looking for a new financial advisor. We didn’t really know where to start until we found Local Financial Advice. We were offered several options of which we researched them and picked the one... See more

Company replied

Rated 5 out of 5 stars

I would like to leave a review for Jaimie who answered the phone when I called. He was kind, professional and helpful and helped me out with a query that I had immediately. (Also thank you to Rob who... See more

Company replied

Rated 5 out of 5 stars

I found this organisation from a google search and I have to admit I wasn’t really sure what to expect. They responded very quickly and put me in touch with someone (from a separate company) who was... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Asset Manager Service
  3. Investment Service

About Local Financial Advice

Written by the company

When it comes to making important financial decisions, getting quality advice is crucial. At Local Financial Advice we’re dedicated to helping all of our users to gain access to professional, responsible financial advisors in their area.

Our free service is built around a series of customer promises aimed to ensure that all users get the advice they need for any financial situation.

LocalFinancialAdvice.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Why choose Local Financial Advice?

Written by the company

Rapid Response
When you submit an enquiry, we’ll match you up with a local advisor. Your advisor will respond to your enquiry either on the same or on the next business day.
Free initial consultation
Once you've been matched with an advisor, you’ll have the opportunity to book a free, no-obligation initial consultation.
Carefully selected, qualified advisors
We only work with advisors who meet our exacting standards. All advisers referred via our service are professionally accredited by the Financial Conduct Authority (FCA).
Impartial, personally tailored advice
All of the advisors we recommend are fully qualified and impartial.

Our promise

100% Satisfaction Guarantee

100% Satisfaction Guarantee
100% satisfaction guarantee – We conduct regular reviews to ensure all of our advisor partners are continuing to meet our professional standards. However, if for any reason you’re not completely satisfied with your advisor, we’ll source you a new one.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(1,365)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Local Financial Advice logo

Reply from Local Financial Advice

Hi Oriana,

Thanks so much for your feedback — we’re pleased to hear the service was prompt and clearly communicated.

Making the process smooth and understandable is really important to us.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Impressed assessment

Arbaz went through our investments and found us a consultant to raise our interests.

1 July 2025
Local Financial Advice logo

Reply from Local Financial Advice

Good evening,

Thank you for your review — we’re pleased to hear Arbaz was helpful in understanding your needs and connecting you with the right adviser.

We’re glad the service gave you a clear path forward.

Best regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

I was contacted very promptly with a…

I was contacted very promptly with a local financial advisor who quickly understood what I needed and talked me through options. Very glad I contacted Local Financial Advice in the first place. I wouldn't have known where to start otherwise.

1 July 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Tracey,

We really appreciate your thoughtful feedback — it’s great to hear you felt guided and supported from the very beginning.

Connecting people with knowledgeable local advisers who understand their needs is what we’re here for.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Excellence service and easy to…

Excellence service and easy to understand clear advice

25 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Julie,

Thank you for taking the time to leave such a positive review.

We’re really glad the guidance you received was clear and easy to understand — that’s exactly the experience we aim to deliver through our service.

With thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Prompt service

I got a follow up call on the same day from the local financial advisor and set up a appointment very quickly. Good service.

24 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Good evening,

Thanks so much for your lovely review — we’re glad you were able to arrange an appointment so quickly.

Efficiency and ease are key to our service, and it’s great to know that came across.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

Rachel

Rachel, the advisor explained everything and answered all my questions so I understood everything I needed to

24 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Mark,

Thank you for your kind feedback — we’re so pleased to hear Rachel made everything clear and easy to understand.

It’s always our goal to ensure people feel fully informed and supported every step of the way.

Warm regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

They were very helpful and informative

They were very helpful and informative. Friendly and understood what I was looking for.

23 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Richard,

Thanks for leaving a review—it means a lot!

We're so pleased to hear that you found our team helpful, informative, and friendly. It's great to know we understood what you were looking for and were able to connect you with the right financial adviser.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars
Local Financial Advice logo

Reply from Local Financial Advice

Hi Jascynthia,

Thank you for leaving a review!

Our goal is to connect everyone with the very best financial advice, so we're pleased to see you were happy with the excellent service received!

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

Fast reply to original enquiry only…

Fast reply to original enquiry only made today!
Proactive approach to addressing my enquiry and arrangements for a 2nd appointment.

13 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Richard,

Thank you for taking the time to share your experience.

We’re really pleased you received a fast and proactive response. Our goal is to connect everyone with the very best financial advice, and it's great to know the process got off to a strong start.

All the best,
The Local Financial Advice Team

Rated 4 out of 5 stars

Telephone made conversation difficult

Telephone made conversation difficult. It was very unclear.

13 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Gillian,

Thanks for taking the time to share your feedback. We're sorry to hear there were technical issues during your call.

We’re currently looking into this to help improve the experience moving forward. Our goal is to connect everyone with the very best financial advice, and we appreciate your patience as we work to make things better.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Brilliant customer support

I got my response to my enquiry lightning fast and was met by a wonderful advisor. I’m quite new to financial literacy and explained my goals to Arbaz, he helped me straight away and guided me to what I needed to do next! Would definitely recommend Local Finanical Advice to direct you to where you need to go.

11 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Theresa,

Thank you for the kind words—it’s fantastic to hear how quickly your enquiry was handled and that you felt supported right away.

Our aim is to connect everyone with the very best financial advice, so it’s great to know the guidance you received helped you feel more confident moving forward.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Very helpful

Initial discussion was well structured, very helpful and friendly

10 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Graham,

Thanks for leaving a review—it means a lot!

We’re so pleased your initial conversation was helpful and well structured. Our goal is to connect everyone with the very best financial advice, and it’s always encouraging to hear when things get off to a great start.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

She was very helpful and made easy to…

She was very helpful and made easy to undestand everything.
The service was provided in less than one hour, after I applied online.

10 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Good afternoon,

We really appreciate you taking the time to leave a review!

It’s great to hear everything was explained clearly and that things moved so quickly after you applied. Our goal is to connect everyone with the very best financial advice, so we're thrilled you found the service helpful and efficient.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars
Local Financial Advice logo

Reply from Local Financial Advice

Hi John,

Thanks for sharing your experience—it’s great to hear you received a quick and clear response.

Our goal is to connect everyone with the very best financial advice, and we’re pleased the process worked well for you.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

Friendly

Helpful and nice

7 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Corey,

Thank you for your review—we’re glad to hear you found the service helpful and friendly.

We're here to connect people with trustworthy financial advisers in a clear and stress-free way, and your feedback tells us we’re on the right track.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Very impressed

Very impressed with this service, It was quick and efficient. I was contacted via phone within a few minutes after my initial contact. The person was very polite, patient and helpful. It only took less than 10 minutes, after the call for him to arrange my appointment with my financial adviser. Now that's great service.

6 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Jennifer,

We really appreciate your feedback and are delighted to hear how quickly and smoothly everything went for you.

Our goal is to connect everyone with the very best financial advice as efficiently as possible—so it’s great to know your appointment was arranged within minutes of your call.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Gentleman fully understood my queries and concerns re Inheritance Tax and gave me advice and recommendations for the best way forward.

8 May 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Alan,

Thanks for your thoughtful review—we’re so glad the service helped get your inheritance tax questions addressed clearly and effectively.

Our goal is to connect you with qualified advisers who understand your needs, so we're pleased to hear that came through in your experience.

All the best,
The Local Financial Advice Team

Rated 2 out of 5 stars

Not very happy

EDITED: I am actually very unhappy with the serive. At face value they were quick and helpful. Butbthe company they got me in touch with didnt actually exist. They sent me an email with just a company name and not website or phone number. When i searched the comoany online companies house saidbthey were dissolved. I then got a call from a completely different company at the arranged time. It made me feel very uneasy.

However they were heloful when i called them to asknthem to remove my details from their system and listened to the issue and said they would escilate internally.

Pretty dissappointed as financial matters are e verybsenstive subject and with allbthe scams that are out there, should be handled with the best care.

ORIGNIAL REVIEW: Called me back really quickly and were super clear and helpful. They got me connected with an advisor withing 10mins!
Highly recommend!

5 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Georgia,

Thank you for taking the time to update your review and share your experience with us.

We’re sorry to hear that your interaction left you feeling uneasy—especially when it comes to something as important and personal as your finances. At Local Financial Advice, our goal is to connect individuals with FCA-regulated advisers in a way that’s safe, transparent, and respectful. We fully recognise how important trust is in this process, and we take that responsibility seriously.

Please be assured that we’re looking into the matter carefully to understand what happened and identify any areas where our processes can be improved.

We genuinely value your feedback—it plays an important role in helping us enhance our service and uphold the standards our customers rightly expect.

If there’s anything further you’d like to discuss, feel free to contact us at enquiries@localfinancialadvice.co.uk.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Very pleased with how Rachel conducted…

Very pleased with how Rachel conducted our enquiry, which has led to a swift efficient appointment with a consultant.

5 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Jennifer,

We really appreciate your kind words. It’s great to hear that Rachel made the process smooth and that you were quickly connected with a consultant.

Our role is to make it easy for people to access trusted financial advice, so we’re delighted the service worked so efficiently for you.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Really helpful and informative with who…

Really helpful and informative with who would be best to help me.

5 June 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Natty,

Thanks for taking the time to share your feedback! We're really pleased to hear you found the service helpful and informative in identifying the right person to assist you.

Our goal is to connect everyone with the very best financial advice, and it's great to know we pointed you in the right direction.

Many thanks,
The Local Financial Advice Team

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