Local Financial Advice Reviews 

1,382
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff for providing clear guidance, listening carefully to personal goals, and answering questions efficiently. People note that the communication is prompt and professional, ensuring a smooth and stress-free process when arranging appointments. However, some people mentioned that certain specialists lacked the specific experience needed for unique pension or investment queries. A few reviewers also felt that the initial advice was somewhat thin on content or that finding the right appointment took longer than expected. Despite these occasional hurdles, consumers generally appreciate the polite and supportive attitude of the team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising representatives for being... See more

Customer service

Users describe positive interactions with customer service, highlighting polite and professional advisors who... See more

Service

Consumers find service to be positive, highlighting prompt online responses and timely appointment scheduling... See more

Response time

Reviewers highlight high satisfaction regarding the prompt response time, noting that inquiries are handled... See more

User experience

People report positive experiences regarding user experience, highlighting a smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found this organisation from a google search and I have to admit I wasn’t really sure what to expect. They responded very quickly and put me in touch with someone (from a separate company) who was... See more

Company replied

Rated 5 out of 5 stars

We were looking for a new financial advisor. We didn’t really know where to start until we found Local Financial Advice. We were offered several options of which we researched them and picked the one... See more

Company replied

Rated 5 out of 5 stars

The financial advisor expert was very informative, knowledgable, professional & polite throughout our meeting. The advice & anecdote scenarios he spoke about was not just directed for dad, but... See more

Company replied

Rated 5 out of 5 stars

Initially there was a little miss communication between either of us. As soon as I mentioned I was dealing with a Police pension it was a case of they could not help me. This is not the first tim... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Asset Manager Service
  3. Investment Service

About Local Financial Advice

Written by the company

When it comes to making important financial decisions, getting quality advice is crucial. At Local Financial Advice we’re dedicated to helping all of our users to gain access to professional, responsible financial advisors in their area.

Our free service is built around a series of customer promises aimed to ensure that all users get the advice they need for any financial situation.

LocalFinancialAdvice.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Why choose Local Financial Advice?

Written by the company

Rapid Response
When you submit an enquiry, we’ll match you up with a local advisor. Your advisor will respond to your enquiry either on the same or on the next business day.
Free initial consultation
Once you've been matched with an advisor, you’ll have the opportunity to book a free, no-obligation initial consultation.
Carefully selected, qualified advisors
We only work with advisors who meet our exacting standards. All advisers referred via our service are professionally accredited by the Financial Conduct Authority (FCA).
Impartial, personally tailored advice
All of the advisors we recommend are fully qualified and impartial.

Our promise

100% Satisfaction Guarantee

100% Satisfaction Guarantee
100% satisfaction guarantee – We conduct regular reviews to ensure all of our advisor partners are continuing to meet our professional standards. However, if for any reason you’re not completely satisfied with your advisor, we’ll source you a new one.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,382)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The financial advisor expert was very informative

The financial advisor expert was very informative, knowledgable, professional & polite throughout our meeting.

The advice & anecdote scenarios he spoke about was not just directed for dad, but also for myself, brother & sister.

We all learnt things that we had never even thought about.

2 September 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Paul,

Thank you so much for this lovely review.

It's great to hear the adviser that we connected you with came across as informative and professional, and that the session was valuable not just for your dad but for the whole family too. We're really pleased it was such a useful experience for everyone involved.

Many thanks,
The Local Financial Advice team

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice made me feel reassured about my contacting this platform and the advice was clear and concise I would recommend it to anyone also the response time was good

2 September 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Philip,

Thank you for taking the time to share this. It's great to hear you felt reassured throughout and that our team were clear and helpful along the way. We're glad the response time worked well for you too.

Best wishes,
The Local Financial Advice team

Rated 5 out of 5 stars

Rapid response from a human being

Rapid response from a human being - quite refreshing!

28 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Keith,

Thanks for your feedback. It's great to hear you got a quick response and appreciated speaking with a real person rather than an automated system.

Many thanks,
The Local Financial Advice team

Rated 5 out of 5 stars

Very helpful with my enquiry overall…

Very helpful with my enquiry overall excellent service

27 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Susan,

Thank you for your kind words. It's good to hear our team were helpful with your enquiry and that the overall experience was a positive one.

Best wishes,
The Local Financial Advice team

Rated 5 out of 5 stars

Filled in the application requesting…

Filled in the application requesting advice and Jamie rang promptly! Very impressed. Unfortunately despite being extremely kind I felt LFA would not in this instance be able to assist me.
His enthusiasm was something to appreciate.
Thank you Jamie.

27 August 2026
Unprompted review
Local Financial Advice logo

Reply from Local Financial Advice

Hi Irene,

Thank you so much for such a kind and thoughtful review, even though things didn't work out on this occasion. It's great to hear our team got back to you promptly and that the call felt genuinely helpful and enthusiastic, even where we weren't able to take things further. We really appreciate you taking the time to share this.

Many thanks,
The Local Financial Advice team

Rated 5 out of 5 stars

Prompt response received to online…

Prompt response received to online request regarding enquiry for advice on IHT planning.
This was followed up by securing an appointment to my satisfaction in a very timely manner.
The whole process throughout was very smooth and efficient.

26 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Peter,

Thank you for this thorough review. We're pleased the enquiry process was quick and that the appointment was arranged smoothly and to your satisfaction.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

My contact agent Arbaz very quickly…

My contact agent Arbaz very quickly understood what I required.
I found him very helpful and efficient.
Many thanks

25 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Joseph,

Thank you for the kind feedback. Glad our team responded quickly and helped get things moving efficiently.

Many thanks,
The Local Financial Advice Team

Rated 4 out of 5 stars

On initial meeting !

On initial meeting appears to be professional, trustworthy & very well organised.
Asked all the right questions & seemed to be able to meet my specific needs.
Difficult to judge on initial interview, await to see what they can do for us & can justify there costs.

24 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Keith,

Thank you for taking the time to share your initial thoughts. It's good to hear the first meeting felt professional and well organised. We hope your experience with the adviser that we connected you with continues to go well.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

I was really impressed with the…

I was really impressed with the service. Rob (I think!) was really clear what the process was and listened really keenly to understand my situation and needs. He asked pertinent questions throughout and put me at ease

19 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Good afternoon,

Thank you for such a detailed review. We're really pleased our team was clear about the process, asked the right questions and made you feel at ease throughout. We'll be sure to pass your comments along.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

he listened to what advice we needed to…

he listened to what advice we needed to get us to a local pensions adviser who deals specifically with gmp equalised additional one off payment

17 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Marion,

Thank you for sharing this. We're pleased you were connected with an adviser who specialises in this area and that they took the time to listen and understand your situation.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Great service

quick and easy, gave a call back instantly, supported me in getting clearer about my finances

13 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Heather,

Thank you for this lovely review. We're glad the call back was quick and that it helped get things moving smoothly whilst connecting you with an adviser.

Many thanks,
The Local Financial Advice Team

Rated 4 out of 5 stars

Giid Advisor

Good and crisp advice , after asking relevant questions

12 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Good morning,

Thank you for your feedback. It's good to hear you had a positive experience, as this is what we aim for whilst connecting you with an adviser.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Spot on very helpful did not waste any…

Spot on very helpful did not waste any time.

10 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Henry,

Thank you for the kind words. We're glad the service felt efficient and helpful throughout.

Many thanks,
The Local Financial Advice Team

Rated 4 out of 5 stars

They contacted me promptly and advised…

They contacted me promptly and advised they would set up an appointment same day with a financial adviser.

10 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Good morning,

Thanks for the feedback. It's good to hear you were contacted quickly and that an appointment with an adviser was arranged the same day.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Easily accessed

Easily accessed, without pressure and highly professional.

7 August 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Nigel,

Thank you for your feedback.

We're delighted you found the process easy to access, professional and free from any pressure. Exactly the experience we want every customer to have.

Best wishes,
The Local Financial Advice Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look