Compare Pension Annuity Reviews 446

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and pleasant demeanor, making interactions stress-free and informative. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized approach and clear communication. Consumers often note the efficiency and ease of the overall experience, with quick response times and smooth processes. Some people also felt that while the initial conversations were informative, the follow-up or the advice provided didn't always align with their specific needs or expectations, sometimes leading to non-applicable questions or a lack of direct financial advice from the company itself.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently describe the service as useful,... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers report being contacted promptly, often within an... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick callbacks, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience was excellent. I contacted you guys, initially, just to see if it could work and because it was so easy, I went through the process painlessly. I was given great advice and suppor... See more

Company replied

Rated 5 out of 5 stars

The Royal London annuity lady (Aimee) I spoke with today regarding my pension, was very helpful indeed. She understood my concerns exactly and handled my call with care, consideration and re... See more

Company replied

Rated 5 out of 5 stars

Was put onto the Retirement Desk with a view to purchase an annuity I Dealt with Kay Martin who was great in setting me up with what l required she was very professional and her communication skill... See more

Company replied

Rated 5 out of 5 stars

Spoke to someone within a few minutes of making an online enquiry. Have an appointment booked with an independent financial adviser on Monday to review my pension options as I am 55 soon ! Many thanks... See more

Company replied


Company details

  1. Pension Fund
  2. Asset Manager Service
  3. Price Comparison Site

About Compare Pension Annuity

Written by the company

We connect customers to experts who can help them compare rates from the annuity market so they can enjoy a more secure retirement.

ComparePensionAnnuity.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The advisor was professional courteous…

The advisor was professional courteous and helpful made me feel relaxed but interested in what he was saying.

23 April 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Alan,

Thank you for sharing your experience. We’re pleased to hear you felt comfortable and well supported during your interaction, and that the conversation was both professional and engaging. We really appreciate your feedback.

Best regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Arbaz was clear with all questions and…

Arbaz was clear with all questions and information submitted and taken.

20 April 2026
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Reply from Compare Pension Annuity

Hi Brett,

Thank you for your kind comments. We’re glad to hear Arbaz was clear and thorough throughout your conversation and that everything was handled smoothly. We’ll be sure to pass your feedback on to him.

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Good

Very nice thanks

17 April 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi James,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you had a positive experience. It means a lot to us that things were straightforward and helpful for you.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Efficient and friendly.

Efficient and friendly.

7 April 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Roger,

Thank you for your review. It’s great to hear you found the service both efficient and friendly. We really appreciate your comments.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi William,

Thank you for your kind feedback. We’re glad we could assist with your enquiry and provide the help you were looking for.

Best wishes,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

A useful service

A useful service. My adviser was open and transparent. I gained a greater understanding of how to develop my pension.

1 April 2026
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Reply from Compare Pension Annuity

Hi Chris,

Thank you for your thoughtful review. We’re pleased to hear you found the service useful and transparent, and that the adviser you were connected with helped improve your understanding of your options.

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Very helpful

1 April 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good morning,

Thanks for your feedback. We’re glad you found the service helpful. We really appreciate you taking the time to share your experience.

Best regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Agent was patient with my many…

Agent was patient with my many questions, provided all the info I was after and followed it all up with email and package in the post.

1 April 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Andrew,

Thank you for your review. We’re pleased to hear that your questions were handled with patience and clarity, and that you received all the information you needed.

Warm wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

100% Satisfaction

Within an hour of requesting quote, I was contacted by a company specialising in Annuities. Although quite sceptical at first, after carrying out diligent checks,was assured company were genuine. Annuity was set up within 4wks. Good communication throughout.

31 March 2026
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Reply from Compare Pension Annuity

Good morning,

Thank you for sharing your experience. We’re glad we could connect you with a specialist so quickly and that everything progressed smoothly with clear communication throughout. It’s great to hear the process met your expectations.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Excellent service

Excellent service, Although at present I chose not to take my pension the advice at time of query and even afterwards with a follow-up call I appreciated all the advice and information provided and would recommend this service to anyone 👍

30 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Christopher,

Thank you for your detailed feedback. We’re really pleased to hear that you found the information useful and appreciated the follow-up. It’s great to know you’d recommend our service.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Efficient

Efficient, clear and concise

30 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Charles,

Thank you for your review. We’re pleased you found the process efficient, clear and concise.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Anne,

Thank you for your feedback. We’re glad to hear you had a positive and constructive experience, and that the conversation met your expectations.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful

27 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Paul,

We appreciate you taking the time to leave a review. It’s great to know you found the service friendly and helpful.

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Very friendly and helpful conversation…

Very friendly and helpful conversation to help setup a call with the advisor.

26 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good morning,

Thank you for your kind words. We’re really pleased to hear that your experience was friendly and helpful, and that we could assist in arranging a conversation with an adviser. Making the process smooth and straightforward is always our goal.

Warm regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Andrew,

Thank you for taking the time to leave a review. We’re delighted that the team was helpful and friendly throughout your call. Providing supportive and clear guidance at the first point of contact is always our priority, and it’s exactly what we aim for when connecting clients to the right financial specialist.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Nice to speak to a 'human' instead of…

Nice to speak to a 'human' instead of all the automated call centres.
Nick listed and supplied the information and contacts I was after.

25 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Clare,

We appreciate your feedback. It’s great to know that Nick was able to provide the information you were looking for, offering personal support rather than automated responses. Delivering a helpful and approachable experience on the first call is what we focus on, as this supports our goal of connecting clients with the right financial specialist.

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Good advice.

Good to deal with and put me in the right place.

24 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi David,

Thank you for your kind words. We’re pleased that the information provided helped put you in the right place. Our aim is always to offer clear and useful guidance during your first call, which helps us connect clients effectively to the right financial specialist.

Best regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Approachable friendly and no jargon so easy to understand

Clear concise a d to the point

24 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi David,

We appreciate you taking a moment to leave a review. It’s wonderful to know that the guidance you received was clear, concise, and easy to follow. Making the initial process simple and straightforward is our goal, and it’s exactly the experience we aim to provide when connecting clients with the right financial specialist.

Warm regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

It was nice to get through to a human…

It was nice to get through to a human and I was given a straight answer to a straight question.

24 March 2026
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Joanne,

Thank you for your feedback. We’re glad you were able to speak directly with a member of our team and get a straightforward answer. Ensuring a smooth and personal experience on the first call is something we always strive for, as this is central to how we connect clients with the right financial specialist.

Best wishes,
The Compare Pension Annuity Team

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